Wicked Cool Toys, LLC

From: [redacted] < [redacted] >Date: Wed, Jan 14, at 12:AMSubject: # [redacted] To: [redacted] @myRevdex.com.org I wish to CANCEL my complaint, the company has contacted me and has met ALL my concernsNO further action is required [redacted]

January 16, 2015To whom it may concern,I wanted to reach out In: regards to complaint ID [redacted] .Please see below emailsWe have been in contact with the consumer and followed up so make certain he doesn't have any outstanding issues He indicated to us that.he has tried to rescind his complaint but was unsuccessful with getting in touch with youPerhaps this has changed since we last spoke.Hppeful we have satisfied what needed to be donePlease let me know what else we can do to resolve this issue,Regards,Paula

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My daughter adores the doll, so I will not be returning it, but I do appreciate the option that I was providedI was misled on the device requirements, but in thinking about it, I believe it was more that I was misled by the websites that I viewed the doll onThat information was not included in the description, and they did not provide images of the packaging where it stated the information I was later providedI do recommend that the company updates the devices that the doll is compatible with, as a lot of people have updated their phones and tablets from the ones that the device is now compatible withIn other words, the devices that the doll can be used with are outdated somewhatThank you again for the options that I was provided, and for the information as wellI will look forward to my daughter's doll being compatible with the *** ** ***
Regards,
*** ***

Hello,Thank you for making us aware of this complaintWe have had previous correspondence with this customer and are currently in the middle of working with the customer to work together for a resolve.We wish to share that our *** ** *** packaging does include the minimum device requirements
needed to connect *** ** *** to the *** ** *** app on the side panel of the retail packaging.In this same area where the minimum device requirements are listed we also include our website wickedcooltoys.com/*** for the full list of compatible devices.We have attached quick photos of this part of the packaging (and an additional section of the packaging that helps direct customers) for easy referenceThis way a customer can check the full list before deciding to purchase the item.We hope this clears up any confusion regarding our packaging and the information available

From: [redacted]
font-family: arial, sans-serif;"><[redacted]>Date: Wed, Jan 14, 2015 at 12:47 AMSubject: #[redacted]To: [redacted]@myRevdex.com.org
I wish to CANCEL my complaint, the company has contacted me and has met ALL my concerns. NO further action is required.
[redacted]

January 16, 2015To whom it may concern,I wanted to reach out In: regards to complaint ID [redacted].Please see below emails. We have been in contact with the consumer and followed up so make certain he doesn't have any outstanding issues He indicated to us that.he has tried to rescind his complaint but was unsuccessful with getting in touch with you. Perhaps this has changed since we last spoke.Hppeful we have satisfied what needed to be done. Please let me know what else we can do to resolve this issue,Regards,Paula