Wicked Motor Sports Repair & Fabrication

Hi ***,I reached out to owner Karen S [redacted] of Luxe Home Philadelphia recently as a final attempt to resolve the issues surrounding the sectional that I ordered from her that turned out NOT to be a new item from the manufacturer as a custom order, but a reupholstered used piece from her showroom floor...she has not replied.Subsequently, I filed claim through the Philadelphia Municipal Courts for $12,and will continue to pursue this to the endThank you.Regards, [redacted]

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

[redacted] The company did not contact me within the time they said they would pick up the dresser (days) My response was as follows: I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the following caveats - 1.) That the entire $be returned within business days of the dresser being picked up 2.) That the pibe scheduled when I am not on business travel (I travel about 60% of my time)Thank you for your assistance[redacted]

I am writing in response to the complaint that was issued by [redacted] Light November 29 2014, Customer, [redacted] , called the store to inquire about the FARALLON DRESSER that we had on our website, on Sale. Customer, [redacted] had several questions, all of them were answered and addressed in the emails below – Customer, [redacted] was specifically told that the piece was on the floor of the showroom – this was a floor sample on sale. The customer requested that we inspect the piece – Manager, Cristina M [redacted] inspected the piece and relayed the issues. Emails between Cristina M [redacted] and Customer [redacted] regarding these issues are below – Cristina M [redacted] < [redacted] @luxehomepa.com> 12/20/14 to [redacted] No damage. It had a surface scuff on the top and we had [redacted] touch it up. Happy Holidays. Best, tina Sent from my [redacted] [redacted] , *** < [redacted] @***.org> 12/20/14 to me THANKS! Merry Christmas. [redacted] , [redacted] PRIOR to shipping the product, LUXE HOME PA proceeded to DELUX the product – having any of the surface scratches and issues removed and repaired. LUXE HOME PA paid in full for these touchups, deluxing and or any refinishing before shipping. GJK restored and or refinished the dresser – the dresser was shipped out in excellent condition. We have images and the refinishers invoice for review This dresser retails for $6675 and was on sale for $3600- Cristina M [redacted] explained to the customer that this was a very heavy piece that was to be taken to the warehouse, crated, and then picked up to ship, the charges would be $400.oo . The customer agreed to the purchase at the costs listed and we proceeded with the process. See emails below – Please See Attached Signed Receipt From: [redacted] < [redacted] @***.com<mailto: [redacted] @***.com>> Date: Sunday, November 30, 2014 at 11:22 AM To: sgk sgk < [redacted] @***.org<mailto: [redacted] @***.org>> Subject: Re: LUXE HOME [redacted] I have decided to send you the signed PDF (see link) instead of snail mail. Please let me know if this is OK. Thanks very much. [redacted] On January 19th Cristina received an email from [redacted] regarding the dresser – SEE EMAIL below – the customer had noticed a small chip on one of the legs and she was having difficulty opening the drawers. There appeared to be grease on the sides of the drawers (inside) on the sliders - Ms M [redacted] explained to the customer that the chip must have happened during shipping and that we would take care of the problem as well as having the drawers and residue addressed, locally. Ms M [redacted] explained to the customer that the residue, a lubricate, was applied to ease the opening and closing of the drawers. The residue would dissipate as the drawers are used. All other issues would be handled and we would pay a local shop or mechanic. See emails below regarding the conversations that occurred between the customer and our company – On Mon, Jan 19, 2015 at 7:29 PM, [redacted] , [redacted] < [redacted] @***.org> wrote: Cristina, Hoping that you have a solution for the dresser drawers that are very very difficult to open, per our phone conversation of last Thursday. I also have attached a photo of the damaged dresser leg. I hope that you can get some easy fixes for these problems since I have been waiting so long for a dresser! Best regards, [redacted] From: Cristina M [redacted] [mailto:cm [redacted] @luxehomepa.com] Sent: Tuesday, January 20, 2015 1:40 PM To: [redacted] , [redacted] Cc: [redacted] Subject: Re: Awaiting your assistance Hi [redacted] My sincere apologies- It got so busy the other day after I spoke to you - I wrote this down and forgot to speak to [redacted] I will speak to him today and see about the drawers As for the chip on the bottom- Did you make a notation with the delivery company about this- When this shipped , it didn't have any chips Please let me know- I will follow up with you shortly Best, [redacted] On Tue, Jan 20, 2015 at 5:16 PM, [redacted] , [redacted] < [redacted] @***.org> wrote: Thanks for your message. I was not at home when the dresser was delivered but it did not move from where the delivery people placed it. I noticed the ding when I came home that evening. I don’t have any info on the delivery company. We contacted a local repair company, they agreed to service the product – Contact information for the local repair service is as follows: [redacted] Furniture Repair [redacted] , Dallas, TX [redacted] ###-###-#### We contacted a second local service as the first local service had difficulty reaching the customer and arranging an appointment – the Repair Service used is listed below [redacted] REPAIR SERVICE – Contact Information for [redacted] SERVICE is below: [redacted] Allen, TX [redacted] ###-###-#### [redacted] Repair Service made an appointment, provided us with a cost and we paid [redacted] in full - $ 250.00 [redacted] repair went to her home and repaired the leg - After taking a look at the drawers, he felt as if it would be best to take the dresser to his shop to but required an additional $433.00. We agreed to the costs and paid both invoices in full. The dresser was picked up by [redacted] and once repaired, redelivered to [redacted] - The customer then contacted Ms M [redacted] and informed her that she was not satisfied with the drawers - we contacted [redacted] regarding the repair and the drawers – [redacted] specified that the drawers were fixed – the customer wasn’t happy that she was not able to open the drawers with just one hand since the design of the handles were not structured in the middle of each drawer. [redacted] returned to make an adjustment to the drawers to accommodate the customer’s additional request. [redacted] proceeded to shave down the rails/glides, fixing the issue, making the drawers very easy to open. He was unable to covert the handles to a single or center handle as this is outside of the design of the dresser. On May 29th, [redacted] emailed Ms M [redacted] and stated she was still not satisfied and wanted some type of compensation for her anguish. MSs M [redacted] replied to her email and stated the facts - We had the chip on the leg repaired and the issue with the drawers fixed We paid for all services rendered and did so promptly We were not able to alter the design of the dresser and redrill the face of the dresser for a single handle or pull We did offer to send her a $300 check to cover the customer perceived anguish - which she accepted. However, immediately following the offer, the customer posted a nasty review of our showroom and services that is not factual. The $ 300 offer is no longer available.

The Customer of Record is a Designer, [redacted] The products in question are listed on the Sales Order attached - some of the products were custom, some were floor samplesThe products in question were specified by the designer and listed on the attached At no point were zippers specifiedThe Clients customer, [redacted] received goods over a period of time as shown on the signature documents attached Our terms and conditions are listedAfter some time, [redacted] contacted our showroom and attempted to return products that had been delivered and selected by [redacted] , our client and customer We referred [redacted] to the documents as well as the terms and conditions of the saleThe attached documents bear the signatures at the point a deliveryAt the request of the Designer, our Client, [redacted] , we agreed to reduce the FILL content of the pillows in question, removing some of the feather and down fill to reduce the plumpness of the pillows The pillows are listed and detailed on the top section of the Sales Order, attachedSometime in late August of the Designer, our client, requested and approved zipper inserts for the pillows in question We began the process at the Designers request Unfortunately, the Designers client, [redacted] became so disruptive to our business, calling up to times in a day period, contacting our workroom, our vendors and our staff In addition to the constant interruptions, [redacted] has threatened me.At this point in time we have ceased to perform any further services or accommodations for the Client due to the disruption of our showroom, staff and our suppliers by the Clients customer, [redacted] .According to the Designer, [redacted] is involved in some kind of abusive situation at her home and is not irrationalThe abuse seems to have spilled over in to the pillows specified by the Designer, our client[redacted] is our customer, no complaint exists with our clientAll products were delivered and signed for in good conditionWe have repeatedly requested that the Designers client refer all questions and issues to her designer, [redacted] The complaint should be withdrawn as [redacted] is not our customer - our records clearly indicate that [redacted] is the customer Please see attached records - Thank you - Karen S***

We have scheduled a delivery date with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the two credit card credits issued by [redacted] as those disputed by me are not contested by the businessThese credits issued to me by ***, in the amounts of $1,and $1,242.00, must not be re-charged to my [redacted] account by the business Regards, [redacted]

*** *** did place an order back in November for a Bachelors Chest - When she placed the order, I explained to *** that week of January 15th. It would ship shortly thereafter - I emailed the customer with all of this information and the emails are
attached The client emailed me on December 9th to see when she could expect the chest & said she hadn't heard from me - I replied on Dec 13th that I would follow up with the manufacturer and get back to her - . Email Attached The estimated ship ate of the product remained as January 15th, - I sent *** and email regarding the date - email attached On January 11th, *** emailed me to see if the delivery would still occur that week- Please note that the email she used is ***@***.com

The material selected and supplied by *** is the exact fabric used although *** does not manufacturer ANY fabric and does not warranty these fabrics.I have listed below the Pillows that are made by *** as well as the Pillows made by a larger manufacturer, *** ***, You will find that there are 100's of pillows and options listed but none of these are the size specifically specified by the Designer *** and his client * ***You can see that there are many specifications listed The Pillows listed below are the pillows that *** makesThey do not make or maintain temples on every pillow possibleThey do not custom to every size and inchThey do not have a custom - by - the -inch pillow program.The Designer requested pillows produced by the inch - x and x 18- the designer and client specified the pillowsThe pillows were produced to the exact specifications using the fabric selected.Please see the diagrams and additional information listed below regarding specificationsIn closing, we ordered the pillows in the specified materials, to the inch for the client, Designer *** *** for his client *** *** signed for and used the pillows orderedThe designer approached me regarding a reduction of fill, I agreed to reduce the fillSometime down the road, the designer requested zippersI told the designer that the zipper was not specified and was not included in the pricing*** has zippers for the pillows that they make, like wise, *** *** has buttons in a specific size for the pillows that they make.The Designer and client did not specify a zippers nor the size of a zipper nor the type of zipperThere are many zippers and may different installation specifications for zippersNothing was specified.Manufactures have parts and templates - the same zipper that works for a inch pillow would not function on the base of a inch pillow - the insert would not move in or outNo one makes every pillow other than a private work room - all professionals know this and use private work rooms for custom work.To this date, I have not received a specification for any zippers - size, color, visible or invisibleAll pillows have specifications and all manufacturers have templates.I was never given a zipper specification - the order was placed via a designer who knows specifications.Let me know if you have any questionsThank you

Attached are the warranty's for both upholstery and case goods from *** The Original Date of purchase or our receipt of the customers upholstery order was January 13, The date exceeded the warranty We obtained a cushion replacement for the customer The cushion
is available for pick up or shipping. The casegoods warranty does not cover drawer glides We are not aware of any other issue with the case piece at this point The owner has sent multiple emails and follow up to the manufacturer regarding the case piece The drawer glide can be repaired or replaced locally - however it is not covered by the warranty The warranty does not cover all aspects of case pieces even if the piece is under warranty -

Hi [redacted],I reached out to owner Karen S[redacted] of Luxe Home Philadelphia recently as a final attempt to resolve the issues surrounding the sectional that I ordered from her that turned out NOT to be a new item from the manufacturer as a custom order, but a reupholstered used piece from her showroom floor...she has not replied.Subsequently, I filed claim through the Philadelphia Municipal Courts for $12,000 and will continue to pursue this to the end. Thank you.Regards,[redacted]

I am writing in response to the complaint
that was issued by [redacted]
Light",sans-serif;mso-ascii-theme-font:major-latin;
mso-hansi-theme-font:major-latin">November 29 2014, Customer, [redacted], called
the store to inquire about the FARALLON DRESSER that we had on our website, on
Sale. 
Customer, [redacted] had several questions,
all of them were answered and addressed in the emails below –
Customer, [redacted] was specifically told
that the piece was on the floor of the showroom – this was a floor sample on
sale.   The customer requested that we
inspect the piece – Manager, Cristina M[redacted] inspected the piece and relayed
the issues.  Emails between Cristina
M[redacted] and Customer [redacted] regarding these issues are below –
 



Cristina M[redacted] <[redacted]@luxehomepa.com>





12/20/14



to [redacted]





No damage. It had a surface scuff on the
top and we had [redacted] touch it up.  Happy Holidays.  Best, tina
Sent from my [redacted]
 



[redacted] <[redacted].org>





12/20/14



to me







THANKS!
Merry Christmas.
[redacted]
PRIOR to shipping the product, LUXE HOME PA
proceeded to DELUX the product – having any of the surface scratches and issues
removed and repaired.  LUXE HOME PA paid
in full for these touchups, deluxing and or any refinishing before shipping.  GJK restored and or refinished the dresser –
the dresser was shipped out in excellent condition.  We have images and the refinishers invoice
for review
This dresser retails for $6675 and was on
sale for $3600-  Cristina M[redacted] explained
to the customer that this was a very heavy piece that was to be taken to the
warehouse, crated, and then picked up to ship, the charges would be $400.oo
.  The customer agreed to the purchase at
the costs listed and we proceeded with the process.
See emails below – Please See Attached Signed Receipt
From:
[redacted] <[redacted].com<mailto:[redacted].com>>
Date: Sunday, November 30, 2014 at 11:22 AM
To: sgk sgk <[redacted].org<mailto:[redacted].org>>
Subject: Re: LUXE HOME
[redacted]
I have decided to send you the signed PDF (see
link) instead of snail mail.  Please let me know if this is OK. 
Thanks very much.  [redacted]
 
On January 19th Cristina received an email from [redacted]
regarding the dresser – SEE EMAIL below – the customer had noticed a small chip
on one of the legs and she was having difficulty opening the drawers.  There appeared to be grease on the sides of
the drawers (inside) on the sliders -  Ms
M[redacted] explained to the customer that the chip must have happened during
shipping and that we would take care of the problem as well as having the
drawers and residue addressed, locally. 
Ms M[redacted] explained to the customer that the residue, a lubricate, was
applied to ease the opening and closing of the drawers.  The residue would dissipate as the drawers are used. 
All other issues would be handled and we would pay a local shop or
mechanic. 
See emails below regarding the conversations that occurred between the
customer and our company –
On Mon, Jan 19, 2015 at
7:29 PM, [redacted] <[redacted].org> wrote:
Cristina,
Hoping that you have a solution for the dresser drawers that are very very
difficult to open, per our phone conversation of last Thursday.
I also have attached a photo of the damaged dresser leg.
I hope that you can get some easy fixes for these problems since I have
been waiting so long for a dresser!
Best regards,
[redacted]
 
From: Cristina
M[redacted] [mailto:cm[redacted]@luxehomepa.com] 
Sent: Tuesday, January 20, 2015 1:40 PM
To: [redacted]
Cc: [redacted]
Subject: Re: Awaiting your assistance
 
Hi [redacted]
My sincere apologies-
 It got so busy the other day after I spoke to you - I wrote this down and
forgot to speak to [redacted]
I will speak to him today and
see about the drawers
As for the chip on the
bottom-  Did you make a notation with the delivery company about this-
  When this shipped , it didn't have any chips 
Please let me know-  i
will follow up with you shortly
 
Best,
[redacted]
On Tue, Jan 20, 2015 at
5:16 PM, [redacted] <[redacted].org> wrote:
Thanks for your
message.  I was not at home when the dresser was delivered but it did not
move from where the delivery people placed it.  I noticed the ding when I
came home that evening.  I don’t have any info on the delivery company.
 
We contacted a local repair company, they agreed to
service the product –
Contact information for the local repair service is as follows:
[redacted] Furniture
Repair
[redacted], Dallas, TX [redacted]
###-###-####
We contacted a second local service as the first local
service had difficulty reaching the customer and arranging an appointment – the
Repair Service used is listed below
[redacted] REPAIR SERVICE –
  
Contact Information for [redacted] SERVICE is below:
[redacted]
[redacted] Allen, TX [redacted]
###-###-####
 
[redacted] Repair Service made an appointment, provided us
with a cost and we paid [redacted] in full - $ 250.00
[redacted] repair went to her home and repaired the leg -
After taking a look at the drawers, he felt as if it would be best to take the
dresser to his shop to but required an additional $433.00.  We agreed to the costs and paid both invoices
in full.
The dresser was picked up by [redacted] and once repaired, redelivered
to [redacted] - 
The customer then contacted Ms M[redacted] and informed
her that she was not satisfied with the drawers  - we contacted [redacted] regarding the repair and
the drawers –
[redacted] specified that the
drawers were fixed – the customer wasn’t happy that she was not able to open
the drawers with just one hand since the design of the handles were not structured
in the middle of each drawer.  [redacted]
returned to make an adjustment to the drawers to accommodate the customer’s additional
request.  [redacted] proceeded to shave down
the rails/glides, fixing the issue, making the drawers very easy to open.  He was unable to covert the handles to a
single or center handle as this is outside of the design of the dresser.
On May 29th, [redacted] emailed Ms
M[redacted] and stated she was still not satisfied and wanted some type of compensation
for her anguish.   MSs M[redacted] replied to her email and stated
the facts - 
We had the chip on the leg repaired and the
issue with the drawers fixed
We paid for all services rendered and did so
promptly
We were not able to alter the design of the
dresser and redrill the face of the dresser for a single handle or pull
We did offer to send her a $300 check to
cover the customer perceived anguish - which she accepted.  However, immediately following the offer, the
customer posted a nasty review of our showroom and services that is not
factual.  The $ 300 offer is no longer
available.

[redacted]The company did not contact me within the time they said they would pick up the dresser (10 days).  My response was as follows: I reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following caveats - 1.) That the entire $4000 be returned within 3 business days of the dresser being picked up.  2.) That the pick-up be scheduled when I am not on business travel (I travel about 60% of my time). Thank you for your assistance.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The vendor conveniently left out a lot of info.  I sent numerous unanswered emails and placed many, many unanswered calls.  Last week I was on hold for almost an hour. I hung up and called back...now Christine was apparently "out of the building."I originally spoke to the owner, Karen S[redacted], about the refund which she indicated she would process.  A few days goes by and I do not see the refund hit my card.  I received no call, no email no nothing about the refund.  So I had to call and email again and FINALLY got a reply.   I was told they would not accept the card I provided (which was on same account but had to be replaced with a different number).  I was never notified that they would not accept that card, and that the refund had to be the same one as the purchase...which is nonsense, as I received a refund to the old card just this week from another vendor.  This was yet another attempt to defraud me of my money and cause me as much inconvenience  as possible with their abysmal failure to communicate, compounded by their serious lack of moral characterChristine M[redacted] sent a screen shot of what appeared to be a [redacted] Shipment with a refund check, yet no tracking number was provided.  I sent repeated messages and placed many calls to obtain the tracking number, which was finally provided last week.  Christine M[redacted] would not return my calls and would not come to the phone.  She only returned emails after I sent 3+ messages and called her office many times.  It is my opinion that this business purposefully mislead me and was unwilling to return my money until and when I began to more aggressively pursue the refund.  The refund check finally arrived yesterday...now let's see if it clears.  Regards,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Good Afternoon The customer has been fully refunded for the product ordered - We are sorry for the inconvenience.  Unfortunately, we do not have control over the manufacturing process.  Every so often we are subject to back orders or worse, a group of defects.  The customer...

was refunded in full for the products purchased.Thank you Karen

We have scheduled a delivery date with the customer.

The Customer of Record is a Designer, [redacted] The products in question are listed on the Sales Order attached - some of the products were custom, some were floor samples. The products in question were specified by the designer and listed on the attached.  At no point were zippers...

specified. The Clients customer, [redacted] received goods over a period of time as shown on the signature documents attached.  Our terms and conditions are listed. After some time, [redacted] contacted our showroom and attempted to return products that had been delivered and selected by [redacted], our client and customer.  We referred [redacted] to the documents as well as the terms and conditions of the sale. The attached documents bear the signatures at the point a delivery. At the request of the Designer, our Client, [redacted], we agreed to reduce the FILL content of the pillows in question, removing some of the feather and down fill to reduce the plumpness of the pillows.  The pillows are listed and detailed on the top section of the Sales Order, attached. Sometime in late August of 2016 the Designer, our client, requested and approved zipper inserts for the pillows in question.  We began the process at the Designers request.  Unfortunately, the Designers client, [redacted] became so disruptive to our business, calling up to 100 times in a 30 day period, contacting our workroom, our vendors and our staff.  In addition to the constant interruptions, [redacted] has threatened me.At this point in time we have ceased to perform any further services or accommodations for the Client due to the disruption of our showroom, staff and our suppliers by the Clients customer, [redacted].According to the Designer, [redacted] is involved in some kind of abusive situation at her home and is not irrational. The abuse seems to have spilled over in to the pillows specified by the Designer, our client.[redacted] is our customer, no complaint exists with our client. All products were delivered and signed for in good condition. We have repeatedly requested that the Designers client refer all questions and issues to her designer, [redacted]. The complaint should be withdrawn as [redacted] is not our customer - our records clearly indicate that [redacted] is the customer.  Please see attached records - Thank you - Karen S[redacted]

Scott or Michael will contact her this week to arrange the PICK UP of the Dresser  -  Once we are able to pick the dresser up and we  have the dresser back , we will then send her the refund check Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the two credit card credits issued by [redacted] as those disputed by me are not contested by the business. These credits issued to me by [redacted], in the amounts of $1,100.00 and $1,242.00, must not be re-charged to my [redacted] account by the business.
Regards,
[redacted]