Wicked Purple

Initial Business Response / [redacted] (1000, 12, 2016/09/02) */ Website orders are processed by our website support companyWhen orders are placed, we ship the items the following business day if the items are in the storeThere are times, items have been sold out of the store's inventory and we place the order with the companyThis process may take a few extra days due to shipping from the wholesale company to our locationThe items purchased were on back order at the company, which caused an additional delayThe customer was advised of the delay due to back orders and the items were shipped to her upon the receipt at the store's locationThe shipment was returned by the customer and a refund was processed and applied to her credit cardShe was advised of the backorder and advised us she still wanted the items shippedAt the time of the order, the credit card is charged for the items purchasedThis is standard business practice for many small retailers which conduct business in a retail and website locationOur goal is to make all of our customers happy and satisfied with the shopping process and the merchandise purchased

Initial Business Response /* (1000, 12, 2016/09/02) */
Website orders are processed by our website support company. When orders are placed, we ship the items the following business day if the items are in the store. There are times, items have been sold out of the store's inventory and we place...

the order with the company. This process may take a few extra days due to shipping from the wholesale company to our location. The items purchased were on back order at the company, which caused an additional delay. The customer was advised of the delay due to back orders and the items were shipped to her upon the receipt at the store's location. The shipment was returned by the customer and a refund was processed and applied to her credit card. She was advised of the backorder and advised us she still wanted the items shipped. At the time of the order, the credit card is charged for the items purchased. This is standard business practice for many small retailers which conduct business in a retail and website location. Our goal is to make all of our customers happy and satisfied with the shopping process and the merchandise purchased.