Wickford Appliance & Lighting

Good Afternoon Mr& Mrs [redacted] , First I need to apologize about not being able to respond to this Revdex.com complaint in a reasonable amount of timeI never received any of the Revdex.com notifications until nowWe are working on resolving this issue with the notificationsPlease accept my apology.I would like to start off by saying that when one of our sales personal sells an appliance, they do not have any idea of what the customer's house plumbing is likeUnfortunately sometimes the house plumbing is not up to the specifications for the new appliance to be installedWhen we sent out our installer on September 30, to install the dishwasher, he installed the unit to your original house plumbing as it was which caused problemsThe plumbing needed to be updated and our installer should have caught that and advised you right awayI apologize about that as wellWe have since stopped installing dishwashers that have house plumbing that runs down into the basement until the plumbing has been modifiedAs far as the charges that you have disputed, I believe that this has already been taken care of for youYou had paid for the original installation price of $and a $removal feeWe sent a technician to check out why the dishwasher was not draining and it was determined that it was our installation issue, that was free of chargeThe unit was installed but the home needed the plumbing updatedYou were quoted only for the additional plumbing modifications that needed to be done to your home plumbingNormally that is 100% the customers responsibility to pay for, however as an accommodation we covered those charges that would have amounted to the total of $Our plumber did bring the house plumbing up to specs at no charge so now you will never have a problem installing another dishwasher in your homeI apologize for the length of time that it took to get everything taken care of for you on thisTo my understanding a lot of that was due to the charges being worked out and disputed and manager and owner calls being requestedAgain I apologize for any inconvenience on our behalf and I do hope that you have been satisfied with the outcome of the situationIf you need anything else in the future please feel free to reach out to me.Sincerely, [redacted] Owner & President Wickford Appliance & Lighting

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The ***'s called us for service on their ice maker in their refrigerator on Tuesday, June 6th, We dispatched a technician on Friday, June 9th, who diagnosed the unit to need an ice maker The ice maker was ordered and we were scheduled to return on Saturday, June 17th On
the 17th, the tech opened the part to find the factory had shipped the wrong part so he he submitted to our parts department for the part to be reordered The part was reordered & received and our tech returned to the house on Monday, July 3rd to replace it The ***'s called us on Wednesday, July 5th to advise the ice maker was not making ice again We dispatched a tech out the following day, Thursday, July 6th, where he found the new part defective and has ordered another ice maker I called the ***'s this afternoon to speak to them in regards to this repair and how we could solve it for them, however, the customer was not home; I left them a voice mail Awaiting a call back so we can discuss

Good Afternoon Mr. & Mrs. [redacted], First I need to apologize about not being able to respond to this Revdex.com complaint in a reasonable amount of time. I never received any of the Revdex.com notifications until now. We are working on resolving this issue with the notifications. Please accept my...

apology.I would like to start off by saying that when one of our sales personal sells an appliance, they do not have any idea of what the customer's house plumbing is like. Unfortunately sometimes the house plumbing is not up to the specifications for the new appliance to be installed. When we sent out our installer on September 30, 2017 to install the dishwasher, he installed the unit to your original house  plumbing as it was which caused problems. The plumbing needed to be updated and our installer should have caught that and advised you right away. I apologize about that as well. We have since stopped installing dishwashers that have house plumbing that runs down into the basement until the plumbing has been modified. As far as the charges that you have disputed, I believe that this has already been taken care of for you. You had paid for the original installation price of $139.95 and a $20 removal fee. We sent a technician to check out why the dishwasher was not draining and it was determined that it was our installation issue, that was free of charge. The unit was installed but the home needed the plumbing updated. You were quoted only for the additional plumbing modifications that needed to be done to your home plumbing. Normally that is 100% the customers responsibility to pay for, however as an accommodation we covered those charges that would have amounted to the total of $376.51. Our plumber did bring the house plumbing up to specs at no charge so now you will never have a problem installing another dishwasher in your home. I apologize for the length of time that it took to get everything taken care of for you on this. To my understanding a lot of that was due to the charges being worked out and disputed and manager and owner calls being requested. Again I apologize for any inconvenience on our behalf and I do hope that you have been satisfied with the outcome of the situation. If you need anything else in the future please feel free to reach out to me.Sincerely,[redacted]Owner & President Wickford Appliance & Lighting