Wicks Construction

Dear Revdex.com, While we understand our customer is stating that she did not...

receive any email contact after October 10th, the customer was also made aware by her bank that the funds were returned unpaid.  Carvana also made numerous attempts to reach our customer via phone as well with no success due to a disconnected phone number. In our customer’s rebuttal, she acknowledged that she received at least three emails from us, however there was no acknowledgment of when our customer would comply and make her down payment to us. It is never our intent to repossess a vehicle unless we feel all options have been exhausted. In this particular case, our customer acknowledged our attempts to reach her and she replied back to our email on October 10th.  We did not hear from our customer again until October 28th at which point her vehicle had already been repossessed.  At Carvana, we strive to be as transparent as possible and truly regret that our customer was unable to resolve this situation prior to her vehicle being repossessed. We would like to thank the Revdex.com for their continued support. Should you have any questions or concerns, please contact us by calling [redacted].                 Sincerely, Teresa Aragon

Ive already sent the paperwork in so the problem hasnt been resolved

carvanas response is not correct from the beginning. they are very little concerned about customer service and very much in the business of making money. lots of it. if they were indeed about customer service one of two things would have happened. first, the car advertisement would have reflected the crack windshield and one key or second, they would have replaced the key and dealt with the windshield prior to delivering the car. however, that's not what happened. I spoke twice on the day of delivery  to the rep that was bring the car and no mention of the discrepancies. job one is to get the car to your house. now the rep is very well trained and prepared to say everything and any thing to leave that car with you. my rep stated and reiterated many times that their would be no "inconvenience for me". that they would own these things and handle them. all I would do is receive a call from safelite to set up an appointment that was least inconvenient for me. at home, at work where ever. empty promises. so to solve this part of my issue all carvana has to do is call safelite and have them call me. this part of my complaint is based on principle. I know how to use the phone to  call and set up the appointment but that is not what was promised and offered and accepted. principle only. seems like an easy customer satisfaction problem to fix if you were concerned about customer satisfaction. now to the registration. I have purchased many cars in my life, both new and used. I currently own 4 vehicles and will buy many more in my life.(not from carvana) I have often purchased cars near my birthday and around Christmas. I have never heard of such a policy. I received the registration in my name certified delivery, signature required from fed-ex on jan 29, 2018. due to expire on march 2018. a total of 31 days. once again I do not see an honest effort in customer satisfaction. I only see new tricks in the old used car business. bottom line carvana cares nothing about my dissatisfaction only in making money. my comments are supported by the previous facts. not just empty word delivered from a company that could have easily prevented the issue but instead lacked integrity and then gave excuses rather than fulfilled their promises. id bet that the beginning of carvans response is the exact same in every complaint that that they respond to. like the rep that came to my house, well trained in exactly what to say and how to respond in order to give to illusion of customer care while making money off empty promises.Still dissatisfied,