Wicks Educational Associates

May 31, 2016We are an advance Nursing Education Program. This student paid her tuition on 12-30-15 and received a tuition discount. Our program we required documents to be in before the student can begin the program. This is the responsibility of the student to produce the documents to start the... program. Our refund policy is that the student can receive a 50% refund within 15 days from the payment.This student we offered to give her a medical leave so she could complete the program. We work with all students. When this student was notified that a refund was not available she then wanted to proceed with the program. We did request a medical release from her doctor. She then supplied a note from her doctor saying she could not complete the program.This student has been back and forth and just wants her money returned to her after the refund time. We offered to give her a new start date at a later date she did not want that. We have a refund policy in place as we are a business to have a students come back after months with medical issues we would not be in business. We work with all students and are very fair this student just want to challenge our refund policy.Please let me know the outcome. I did offer that the student could come back and Complete the program or come on site. We have student that have had all kinds of health issues and we work with everyone to be fair.Please let me know how we can resolve this matter. We have been in business for 25 year and I have never had a student turn us into the RevDex.com.Please contact me via email : [redacted] netalso have a file on this student with documentation of all the issues and emails.Thank you,Jill B. Wicks Educational ASSOC.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:i am requesting Wicks address the core of my complaint; No facilities I contacted would agree to the preceptor contractNone of the responses from Wicks address this issue! I did find preceptors as was requiredThe facilities would not sign the contractI asked Wicks, on several occasions, what facilities students in the program in California were able to precept atThey gave no responseIf fact, they have never once addressed this issueNot prior to the end of my enrollment in their program nor afterI asked for help while in the programThey knew that was the reason for the leave of absenceThey provided no assistance or support to me during that timeThe students must already be working as WOC nurses and are able to get credit that way? I do not knowWhen I signed up for this program, it was with the understanding that this school could provide the required components for eligibility to take the certificate examThis is not the caseThey cannot provide the preceptor experienceFor that reason I am due a refundIt is very frustrating to me that Wicks claims no fault in this situationThey refuse to even address the issueWhat would more months in the program (their offer in lieu of a refund) do for me when the issue has not been resolved? Without a preceptor, I cannot complete the program! At this point, I would consider a partial refundI have been in contact with the accediting organization, WOCN, for this schoolThey are aware of the situationThe WOCN informed me that the school is up for accreditation review soon and my complaint will be considered during that processI am sure that finding a resolution would be preferable to Wicks at this time Regards, [redacted]