[redacted] charged me twice for the same a.cproblemTech came out twice to repair same problem Customer ID: XXXXX (Invoice #XXXXXX) On or about July 16, [redacted] A.Ccompany was called by my wife to repair an ac problem at my residenceAfter spending hrs at my home and charging appox [redacted] for parts and repairs, he leftHe my wife the ac would begin to blow cold air, give it a couple of hoursMy wife, at the time, was going through chemo treatments and was not fit enough to question or check the techs movements or responseOnce I returned home, I noticed the ac was working just like it was prior to the tech coming out to repair it It was still blowing air that was not cold (same-same) I gave it a day and contacted [redacted] 's company the following evening and spoke with their answering service, which connected me to a techI explained to the tech the situation and responded he would have to call to get authorization I informed him, that this was goin
New unit installed July leaked and destroyed ceiling beneath it It is *** repairs and *** painting plus I paid an additional *** repair
New unit installed July leaked into ceiling below and destroyed attic floor, insulation, sheet rock and drywall It is *** to repair ceiling, *** painting, and I paid *** additional repairs to stop the leaking after the last time Tommy Garner was here
HORRIBLE COMPANY! Jan -They replaced a Carrier Infinity Unit and dented a bunch of the fins and the outside casingThey didn't fix itNow, we have ZERO AC for a MONTH and they said we are "Out of Zone" now and won't service the unit that they installed in Jan The office staff said they would continue to service our A/C and now they say they won't come out hereIt didn't work right when they installed it and they said it was just the different model, but I have a feeling they didn't know what they were doing because we ZERO A/C and our heat didn't work right in the winter either
We purchased a brand new *** Model GSZXXXXXX with an extended ** year *** on *** We paid *** for everything
On X-we left to go to Destin Florida for my husband's business and returned on 7/23/at midnightWhen we arrived at our home at midnight we discovered our upstairs bedroom had been flooded ie carpet soaked, walls in closet had water stains in ceilings, walls and mold was forming on the baseboardsWe walked through the house to see if there were any signs in ceilings in other rooms and then proceeded to look in the attic where one of the new units had been replacedWe discovered water and ice in drip pans and insulation around unit was wetWe called *** *** the following morning and they sent out a technicianThe technician told my husband that the drip pans and overflow were full some with ice and that he had to tighten up the drip pan where the leak was also told my husband the insulation around it was not sufficientHe told us he would c
*** *** charged me twice for the same a.cproblemTech came out twice to repair same problem
Customer ID: XXXXX
(Invoice #XXXXXX)
On or about July 16, *** *** A.Ccompany was called by my wife to repair an ac problem at my residenceAfter spending hrs at my home and charging appox *** for parts and repairs, he leftHe my wife the ac would begin to blow cold air, give it a couple of hoursMy wife, at the time, was going through chemo treatments and was not fit enough to question or check the techs movements or responseOnce I returned home, I noticed the ac was working just like it was prior to the tech coming out to repair it It was still blowing air that was not cold (same-same) I gave it a day and contacted *** ***'s company the following evening and spoke with their answering service, which connected me to a techI explained to the tech the situation and responded he would have to call to get authorization I informed him, that this was goin
Repair of my existing A/C unit was performed in September of in May of the same repair broke and had to be repaired again
On September 3rd *** *** *** A/C repair was called out to perform a repair on a *** *** for an air conditioning problem after an hour of checking the indoor unit and outdoor unit a leak in the equalizer tube was foundThe leak was found and soldered, system was pressurized and *** of *** *** was added to systemDispatch time was 8:and departure time *** 12:which equated to 3hrs at *** of labor on top of *** of materialsOn May 25th *** *** Gardners A/C repair was called out to perform a repair on a *** *** for an air conditioning problem which ended up being the exact same soldering joint the equalizer tube that was repaired on September 3rd *** and required soldering, pressurizing and 7lbs of Freon again and 2hrs of labor at *** and *** of material because the Freon cost increasedSo I have
[redacted] charged me twice for the same a.cproblemTech came out twice to repair same problem Customer ID: XXXXX (Invoice #XXXXXX) On or about July 16, [redacted] A.Ccompany was called by my wife to repair an ac problem at my residenceAfter spending hrs at my home and charging appox [redacted] for parts and repairs, he leftHe my wife the ac would begin to blow cold air, give it a couple of hoursMy wife, at the time, was going through chemo treatments and was not fit enough to question or check the techs movements or responseOnce I returned home, I noticed the ac was working just like it was prior to the tech coming out to repair it It was still blowing air that was not cold (same-same) I gave it a day and contacted [redacted] 's company the following evening and spoke with their answering service, which connected me to a techI explained to the tech the situation and responded he would have to call to get authorization I informed him, that this was goin
New unit installed July leaked and destroyed ceiling beneath it It is *** repairs and *** painting plus I paid an additional *** repair
New unit installed July leaked into ceiling below and destroyed attic floor, insulation, sheet rock and drywall It is *** to repair ceiling, *** painting, and I paid *** additional repairs to stop the leaking after the last time Tommy Garner was here
HORRIBLE COMPANY! Jan -They replaced a Carrier Infinity Unit and dented a bunch of the fins and the outside casingThey didn't fix itNow, we have ZERO AC for a MONTH and they said we are "Out of Zone" now and won't service the unit that they installed in Jan The office staff said they would continue to service our A/C and now they say they won't come out hereIt didn't work right when they installed it and they said it was just the different model, but I have a feeling they didn't know what they were doing because we ZERO A/C and our heat didn't work right in the winter either
We purchased a brand new *** Model GSZXXXXXX with an extended ** year *** on *** We paid *** for everything
On X-we left to go to Destin Florida for my husband's business and returned on 7/23/at midnightWhen we arrived at our home at midnight we discovered our upstairs bedroom had been flooded ie carpet soaked, walls in closet had water stains in ceilings, walls and mold was forming on the baseboardsWe walked through the house to see if there were any signs in ceilings in other rooms and then proceeded to look in the attic where one of the new units had been replacedWe discovered water and ice in drip pans and insulation around unit was wetWe called *** *** the following morning and they sent out a technicianThe technician told my husband that the drip pans and overflow were full some with ice and that he had to tighten up the drip pan where the leak was also told my husband the insulation around it was not sufficientHe told us he would c
*** *** charged me twice for the same a.cproblemTech came out twice to repair same problem
Customer ID: XXXXX
(Invoice #XXXXXX)
On or about July 16, *** *** A.Ccompany was called by my wife to repair an ac problem at my residenceAfter spending hrs at my home and charging appox *** for parts and repairs, he leftHe my wife the ac would begin to blow cold air, give it a couple of hoursMy wife, at the time, was going through chemo treatments and was not fit enough to question or check the techs movements or responseOnce I returned home, I noticed the ac was working just like it was prior to the tech coming out to repair it It was still blowing air that was not cold (same-same) I gave it a day and contacted *** ***'s company the following evening and spoke with their answering service, which connected me to a techI explained to the tech the situation and responded he would have to call to get authorization I informed him, that this was goin
Repair of my existing A/C unit was performed in September of in May of the same repair broke and had to be repaired again
On September 3rd *** *** *** A/C repair was called out to perform a repair on a *** *** for an air conditioning problem after an hour of checking the indoor unit and outdoor unit a leak in the equalizer tube was foundThe leak was found and soldered, system was pressurized and *** of *** *** was added to systemDispatch time was 8:and departure time *** 12:which equated to 3hrs at *** of labor on top of *** of materialsOn May 25th *** *** Gardners A/C repair was called out to perform a repair on a *** *** for an air conditioning problem which ended up being the exact same soldering joint the equalizer tube that was repaired on September 3rd *** and required soldering, pressurizing and 7lbs of Freon again and 2hrs of labor at *** and *** of material because the Freon cost increasedSo I have