[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]P.SI'm willing to except Widmer's latest offer, Only because I think it's only fair because their tech worked 2 1/2 hrs. and my wife and I worked 2 1/2 to 3 hrs. But I don't agree with what was said. First I signed a contract and I fully agreed to pay said amount $550. And I'm tired of hearing that I didn't want to pay! But I did not receive the service that I was being charged. We had a messed up kitchen with all the kitchen, Entrance foyer and hallway furniture in two different rooms that we moved and this was on a Saturday so what were we supposed to do until Monday or Tuesday? That's why we did it ourselves and finished the job. And yes the over spry was on the leather chair and appliances . The pictures, Well if you think cell phone pictures shows everything, Try looking at some real estate listings and than go see them in person, surprise !!!
As a business owner I believe in honesty and integrity. The facts are when my tech came to give an estimate to clean the tile, Mr. [redacted] didn't want to have it cleaned because of the price. However, Mrs. [redacted] insisted on having it cleaned. The tech took pictures of the cleaning...
knowing there was going to be a problem. As you can see in the attachment the pictures show the cleaning difference. The tile after cleaning at the top of the picture and the area not cleaned at the lower part. When it came time to collect payment Mr. [redacted] refused to pay claiming it didn't look clean and the grout lines were dark in some areas. The tech told him that it was because some areas haven't dried yet. The tech told him that he would wait till Monday to come out and collect payment and re-clean any areas if needed. Monday, after my manager contacted Mrs. [redacted], she said they re-cleaned it themselves and were not going to pay. I called Mrs. [redacted] Tuesday and told her that I looked at the pictures and it clearly showed that the tile was clean. I told her if I didn't receive payment, I would send her to collections. She said she would pay, but wanted an adjustment. I asked her what was fair and she said she didn't know. I asked her "what if I give an additional 20% off and she asked what that came out to. I told her $407.20 and she said that was ok. My manager picked up the check the next day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.SI have received payment from the company in question and the complaint has been resolved.Thanks for all your help[redacted]
3/30/2017, Shirt came in damaged. Our policy is to call the customer, but we didn't since the counter person was fairly new. We went ahead and cleaned it and offer customer 5 free shirt cleanings. He also stopped payment on the order for $35. He said he wasn't aware of the damage. I will have store manager call customer and see what needs to be done to solve the issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a...
future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because the company originally rejected my claim to replace the shirt, the badly damaged item was thrown away. I cannot produce the garment. However, I could give them an invoice to replace the shirt since it was less than a year old. It was part of a group of shirts I purchased at the same time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] #1 THE FACTS ARE , YES AT FIRST I DIDN'T WANT TO HAVE THE TILE CLEANED @ $550 DOLLARS AND SUPPLY THE WATER FOR THE TECH AND HAVE THE TEMPTURE @70 DEG. WITH THE DOOR WIDE OPEN, BUT MY WIFE WANTED TO HAVE IT DONE AND I AGREED AND THAT WAS IT. I SAID OK DO THE JOB. #2 THE MANAGER DID NOT ADDRESS THE CLEANING FLUID OVER SPRAY ON A LEATHER CHAIR AND OUR APPLIANCES IN THE KITCHEN AND THE TECH WHILE WIPPING THE HOSES AROUND HITTING THE WALLS AND CABINETS WITH THE DOOR WIDE OPEN THAT HE SAID WOULD BE OPEN JUST ENOUGH FOR THE HOSES. #3 YES WE WAITED UNTIL THE TILE WAS DRY WITH THE A/C STILL SET AT 70 DEG. AND TWO FANS RUNNING BEFORE STARTED SCRUBBING [redacted] 2 WITH BLEACH WITH BRUSHES . WHEN THE MANAGER CALLED ON AUG.3RD. MY WIFE DID NOT REFUSE PAYMENT. WE WERE NOT TRYING TO GET OUT OF PAYING THEM, ALL WE WANTED WAS AN AJUSTMENT AND MY WIFE EXPLAINED THIS TO THE MANAGER. SO THE FOLLOWING DAY ON AUG.4TH HE CALLED BACK AND DEMANDED FULL PAYMENT. MY WIFE TOLD HIM SHE FELT THAT WE NEEDED AN ADJUSTMENT BECAUSE WE WORKED ON THE TILE AND GROUT LONGER THAN THE TECH THAT WAS BEING PAID TO DO PLUS WE HAD TO WIPE OFF ALL THE CHEMICAL OVER SPRAY THAT WAS ALL OVER THE LEATHER CHAIR , APPLIANCES AND WOODWORK. AUG. 5TH AN EMPLOYEE PICKED UP THE CHECK $407.20THE ONLY REASON WE ARE COMPLAING ( EVEN AFTER ALL THAT TOOK PLACE THAT DAY ) IS BECAUSE WE DID NOT WANT ANYONE FROM THAT COMPANY COMING BACK INTO OUR HOUSE WOULD YOU ? AND WE SPENT MORE TIME WORKING ON THE MESSED UP JOB THAN THEIR EMPLOYEE AND IN MY OPINION IT SHOULD BE SPLIT EVEN 50/50 .THE MANAGERS RUDENESS AND THREATS WERE TOTALY UNPROFFESSIONAL AND OUT OF LINE
Regards,
[redacted]
Carol the store manager reached out to customer last week and told him to bring the shirt in and she will have him fill out a claim form and we would take care of it. We are still waiting for him to come in. Jack [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you...
and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided I receive reimbursement as dicsussedRegards, [redacted]
The customer didn't give us a chance to look at the tile or any other issues. The over spray wasn't mentioned originally. It wasn't brought up until I told them we had pictures of the tile. The pictures show the truth. We will agree to give the customer $132.20 back, since we already took off $142.80 from the original bill. The original bill was $550 and half of that is $225. We will send a check for $132.20 to the customer. Widmer's has been in business for 105 years and even won the Torch Award from the Revdex.com in 2006. Our integrity is important to us. We feel we have done nothing wrong and it came down to the customer not wanting to pay from the very beginning.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]P.SI'm willing to except Widmer's latest offer, Only because I think it's only fair because their tech worked 2 1/2 hrs. and my wife and I worked 2 1/2 to 3 hrs. But I don't agree with what was said. First I signed a contract and I fully agreed to pay said amount $550. And I'm tired of hearing that I didn't want to pay! But I did not receive the service that I was being charged. We had a messed up kitchen with all the kitchen, Entrance foyer and hallway furniture in two different rooms that we moved and this was on a Saturday so what were we supposed to do until Monday or Tuesday? That's why we did it ourselves and finished the job. And yes the over spry was on the leather chair and appliances . The pictures, Well if you think cell phone pictures shows everything, Try looking at some real estate listings and than go see them in person, surprise !!!
As a business owner I believe in honesty and integrity. The facts are when my tech came to give an estimate to clean the tile, Mr. [redacted] didn't want to have it cleaned because of the price. However, Mrs. [redacted] insisted on having it cleaned. The tech took pictures of the cleaning...
knowing there was going to be a problem. As you can see in the attachment the pictures show the cleaning difference. The tile after cleaning at the top of the picture and the area not cleaned at the lower part. When it came time to collect payment Mr. [redacted] refused to pay claiming it didn't look clean and the grout lines were dark in some areas. The tech told him that it was because some areas haven't dried yet. The tech told him that he would wait till Monday to come out and collect payment and re-clean any areas if needed. Monday, after my manager contacted Mrs. [redacted], she said they re-cleaned it themselves and were not going to pay. I called Mrs. [redacted] Tuesday and told her that I looked at the pictures and it clearly showed that the tile was clean. I told her if I didn't receive payment, I would send her to collections. She said she would pay, but wanted an adjustment. I asked her what was fair and she said she didn't know. I asked her "what if I give an additional 20% off and she asked what that came out to. I told her $407.20 and she said that was ok. My manager picked up the check the next day.
I have talked to the customer and apologized for the situation that occurred. I have also agreed to a refund. [redacted]
The check was mailed last week on the 18th of Aug. The check cleared and shows it was cashed yesterday on the 24th by Mr. and Ms. [redacted].
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.SI have received payment from the company in question and the complaint has been resolved.Thanks for all your help[redacted]
3/30/2017, Shirt came in damaged. Our policy is to call the customer, but we didn't since the counter person was fairly new. We went ahead and cleaned it and offer customer 5 free shirt cleanings. He also stopped payment on the order for $35. He said he wasn't aware of the damage. I will have store manager call customer and see what needs to be done to solve the issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a...
future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because the company originally rejected my claim to replace the shirt, the badly damaged item was thrown away. I cannot produce the garment. However, I could give them an invoice to replace the shirt since it was less than a year old. It was part of a group of shirts I purchased at the same time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] #1 THE FACTS ARE , YES AT FIRST I DIDN'T WANT TO HAVE THE TILE CLEANED @ $550 DOLLARS AND SUPPLY THE WATER FOR THE TECH AND HAVE THE TEMPTURE @70 DEG. WITH THE DOOR WIDE OPEN, BUT MY WIFE WANTED TO HAVE IT DONE AND I AGREED AND THAT WAS IT. I SAID OK DO THE JOB. #2 THE MANAGER DID NOT ADDRESS THE CLEANING FLUID OVER SPRAY ON A LEATHER CHAIR AND OUR APPLIANCES IN THE KITCHEN AND THE TECH WHILE WIPPING THE HOSES AROUND HITTING THE WALLS AND CABINETS WITH THE DOOR WIDE OPEN THAT HE SAID WOULD BE OPEN JUST ENOUGH FOR THE HOSES. #3 YES WE WAITED UNTIL THE TILE WAS DRY WITH THE A/C STILL SET AT 70 DEG. AND TWO FANS RUNNING BEFORE STARTED SCRUBBING [redacted] 2 WITH BLEACH WITH BRUSHES . WHEN THE MANAGER CALLED ON AUG.3RD. MY WIFE DID NOT REFUSE PAYMENT. WE WERE NOT TRYING TO GET OUT OF PAYING THEM, ALL WE WANTED WAS AN AJUSTMENT AND MY WIFE EXPLAINED THIS TO THE MANAGER. SO THE FOLLOWING DAY ON AUG.4TH HE CALLED BACK AND DEMANDED FULL PAYMENT. MY WIFE TOLD HIM SHE FELT THAT WE NEEDED AN ADJUSTMENT BECAUSE WE WORKED ON THE TILE AND GROUT LONGER THAN THE TECH THAT WAS BEING PAID TO DO PLUS WE HAD TO WIPE OFF ALL THE CHEMICAL OVER SPRAY THAT WAS ALL OVER THE LEATHER CHAIR , APPLIANCES AND WOODWORK. AUG. 5TH AN EMPLOYEE PICKED UP THE CHECK $407.20THE ONLY REASON WE ARE COMPLAING ( EVEN AFTER ALL THAT TOOK PLACE THAT DAY ) IS BECAUSE WE DID NOT WANT ANYONE FROM THAT COMPANY COMING BACK INTO OUR HOUSE WOULD YOU ? AND WE SPENT MORE TIME WORKING ON THE MESSED UP JOB THAN THEIR EMPLOYEE AND IN MY OPINION IT SHOULD BE SPLIT EVEN 50/50 .THE MANAGERS RUDENESS AND THREATS WERE TOTALY UNPROFFESSIONAL AND OUT OF LINE
Regards,
[redacted]
Carol the store manager reached out to customer last week and told him to bring the shirt in and she will have him fill out a claim form and we would take care of it. We are still waiting for him to come in. Jack [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you...
and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided I receive reimbursement as dicsussedRegards, [redacted]
The customer didn't give us a chance to look at the tile or any other issues. The over spray wasn't mentioned originally. It wasn't brought up until I told them we had pictures of the tile. The pictures show the truth. We will agree to give the customer $132.20 back, since we already took off $142.80 from the original bill. The original bill was $550 and half of that is $225. We will send a check for $132.20 to the customer. Widmer's has been in business for 105 years and even won the Torch Award from the Revdex.com in 2006. Our integrity is important to us. We feel we have done nothing wrong and it came down to the customer not wanting to pay from the very beginning.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]