Wiedy's Furniture Center

We have been out to [redacted]'s residence to replace the stuffing in the lumbar of this recliner.  He also requested more stuffing in the arms, however because they are sewn the chair would have to be repaired at our store.  [redacted] would not allow us to take the chair for further...

repair.  As far as the warranty, the chair has been modified by [redacted], with an alternate block base that voids the warranty on the frame.  Any claims in regards to the frame will not be honored by the manufacturer as stated on the warranty card.

Review: I purchased a catnapper massager recliner and I am not satisfied with the product. It is very uncomfortable and the seat cushion pushes into your spine when its reclined. The wires for the massager you can feel press into your back and its not things you would notice in the store just trying it out. The foot rest has barely any stuffing in it and its hard on the ankles. I talked to the store about it and they said its against the law to take back fabric furniture , but I know other stores have taken back fabric furniture before. My chair was a floor model, so how can they legally sell it off the floor after people have been sitting in them. Their receipt says that policy applies to mattresses and bedding. All I want is to exchange the chair for something more suitable and they will not do it. I only had the chair for 7 days as of today 9/**/2014. I have problems with my back and I cant even use this chair it makes my back hurt worse.Desired Settlement: I would be willing to pay the difference for another chair that is suitable. I paid over $500.00 for this chair and it makes my back hurt worse. I purchased the chair on 9/**/2014 and it was delivered on 9/**/2014 so as of today ive had the chair for 7 days.

Business

Response:

Our store policy on upholstered furniture is based on the Department of Health's regulations of "thoroughly sterilizing and disinfecting any fabrics by a reasonable professional process approved only by the DOH". We do not accept any returns beyond a 24 hour period once in a customer's home, that is not defective. We cannot take furniture back that has once been in a person's home and control issues such as animal allergies, bed bugs or fleas.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There is nothing stating on the receipt that they do not take back upholstered furniture and if that'how can they sell floor models.other stores have taken back upholstered chairs with no problem and I don't feel that I should have to settle with something that is not suitable for me,also their policy states that they do not return "as is" furniture and mine was not considered as is.]

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Sincerely,

Consumer

Response:

At this time, I have not been contacted by wiedys furniture center regarding complaint ID [redacted].

Sincerely, [redacted]

Review: On August 13, 2013 our Weidys furniture order was delivered. Included in the order were a matching set of office chairs. After delivery, we discovered one of the chairs had no tags, a damaged arm and the pneumatic lift mechanism was defective. It appeared the chair had been dropped and/or was a used floor model. The chairs came with manufacturers warranties. I contacted the Weidys salesman, [redacted], about the problems and requested a new chair. He explained their person who handles warranty work would need to come to our house and take a look at the chair to see if it could be fixed. [redacted], Weidys warranty guy, called asking us to bring the chair to him. Since we paid for delivery of the furniture, I refused saying he needed to come to our house. We had no way to get a large office chair to the store anyway. I asked [redacted], if after looking at the chair he determined it was repairable, would the chair would be taken. He said it would and it could be awhile before we got it back. We set up a time for him to stop by and look at the chair. The following day I called [redacted], the salesman back explaining we would be weeks without a chair, that Weidys delivered a defective chair to us and should replace it with a new one. He said he would talk to his manager and get back to me. He never called and evidently he cancelled the appt. for the warranty guy also because [redacted] never showed up, nor did he call to say he wasnt coming. So I called [redacted] back. He relayed his manager said we needed to go thru the process to determine if the chair was fixable. I agreed and [redacted] said the warranty person, [redacted], would call to set up and appt. to come to the house and look at the chair. That never happened. So another call back to [redacted] who said he would check with [redacted]. Again, nothing happened. This scenario of calling and getting no response has continued. My request to the Revdex.com is for help in getting this issue resolved.Desired Settlement: Weidy's to provide a full refund for the defective office chair ($253.80: price includes cost of chair plus sales tax) and take back the defective chair.

Business

Response:

Ms. [redacted] did notify us of a problem with her office chair. She has since had a brand new base replaced for her chair. The warranty for the chair states the merchandise must be inspected before any parts or replacements can be made. Ms. [redacted]s did not want an inspection to take place, she wanted a brand new chair without any inspections. The problem has since been resolved and she has a functioning chair.

Consumer

Response:

Thank you for your assistance in resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We bought this chair in may of 2014 ,we did not receive the chair until july of 2014. We haven't had this chair a full year and the stuffing is breaking down so bad that it feels like you are leaning on a board, also the frame is making creaking and cracking noises. We called the store to see about getting it repaired and they just gave us a run around and said it might not be until a month or so when they would even bother to come out to look at it. I thought that was unacceptable and inquired about why it would take so long and the salesman said "Don't [redacted] talk to me like that," in those exact words. I was not rude or mean I just asked why so long. The warranty says that there is a one year on the cushion and 3yrs on frame. They know the warranty would be up in may, but actually we didn't receive the chair until july, so we actually should have until July. We didn't hear no more from the company so we want resolution , either repair or replace the chair, we paid over $700 for the chair and its not even 1 year old. They are not complying with the warranty or doing anything whatso ever to resolve this issue.Desired Settlement: At this point we do not want to deal with this company, they are vulgar , unprofessional and very stressful to deal with. They do not back their furniture and we would just like our money back so we can go to a more reputable company to buy our furniture. We have bought a lot of furniture from them and to be treated like this is not right, thank goodness the other things we bought have held up.

Business

Response:

We have been out to [redacted]'s residence to replace the stuffing in the lumbar of this recliner. He also requested more stuffing in the arms, however because they are sewn the chair would have to be repaired at our store. [redacted] would not allow us to take the chair for further repair. As far as the warranty, the chair has been modified by [redacted], with an alternate block base that voids the warranty on the frame. Any claims in regards to the frame will not be honored by the manufacturer as stated on the warranty card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:yes,they came and stuffed the back and seat.we could not let them take the chair as [redacted] has no otherchair that is suitable for him to use while the chair is being repaired, he needs a large chair and he has medical issues that makes it uncomfortable for him to sit in a normal chair. Also they never said anything regarding the base we put under the chair voiding the warranty. He needs that base to make it higher to get out of the chair. Then the last we spoke, they said they would be out next Tuesday 6/* to fix the arm of the chair.

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Sincerely,