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Wiegand Heating & Cooling

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Wiegand Heating & Cooling Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ We are very sorry to hear about this, ***We aim to resolve any issue encounteredWe have done some research and found out that each carton was PBO (Packed by Owner.) An internal report conducted by the loading/hauling driver shows nothing was short or missing when it loaded out of our warehouseWe are really sorry your belongings didn't make it safelyWe will continue to look into the situation for a clearer resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing has been done yetI know I would never get the stolen and smashed pieces back but the Amish furniture I would like to be replaced or repaired Final Business Response / [redacted] (4000, 9, 2015/05/14) */ In a previous phone conversation a few weeks ago, it was explained that a claim form would need to be completed in order to assign a proper repair companyShould the customer choose to file a claim, a claim form can be mailed todayOnce the claim form has been received, a repair firm will be assigned to inspect and/or repair any/all damages acquiredIf the customer would also list the missing items, a trace can be performed within the agencies that assisted with the transfer of this shipment Final Consumer Response / [redacted] (4200, 11, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) once my furniture is fixed I will be less upsetI still would never recommend them to anyone

Initial Business Response /* (1000, 5, 2015/04/29) */
We are very sorry to hear about this, [redacted]. We aim to resolve any issue encountered. We have done some research and found out that each carton was PBO (Packed by Owner.) An internal report conducted by the loading/hauling driver shows nothing was...

short or missing when it loaded out of our warehouse. We are really sorry your belongings didn't make it safely. We will continue to look into the situation for a clearer resolution.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done yet. I know I would never get the stolen and smashed pieces back but the Amish furniture I would like to be replaced or repaired.
Final Business Response /* (4000, 9, 2015/05/14) */
In a previous phone conversation a few weeks ago, it was explained that a claim form would need to be completed in order to assign a proper repair company. Should the customer choose to file a claim, a claim form can be mailed today. Once the claim form has been received, a repair firm will be assigned to inspect and/or repair any/all damages acquired. If the customer would also list the missing items, a trace can be performed within the agencies that assisted with the transfer of this shipment.
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once my furniture is fixed I will be less upset. I still would never recommend them to anyone

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Address: 43750 Utica Road, Sterling Heights, Michigan, United States, 48314-2361

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