Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I remember the initial phone call made to Wiersgalla about the situation They kept pressing me that all I needed was a "check and clean" I insisted that something was not right with the unit (leaking everywhere) They told me explicitly to not turn the unit above degrees I turned it down overnight and it was enough to dry up the leak It was a miracle the water dried up as fast as it did I should have recorded the first phone call because they pressed vary hard that nothing was wrong and I only needed the "check and clean" That is the first thing the guy that came in said So I am here for a check and clean He must have been the only one doing check and cleans on his schedule because he didn't even calculate the amount we owed for "service" In their response they even said they came back for a second service call, yet nothing was serviced I was left with a leaky unit so all they did was charge me for an estimate on the second call? It doesn't matter if you have been in business for a day or years You should always listen to the customer When the guy came I tried to explain what was going on with the unit and he just kept saying it looked fine You are trying to put words in my mouth which is very disrespectful Look at the pictures and you will see how bad the situation really was I feel I was scammed I tried attaching a video but it will not take Regards, [redacted] ***
To Whom It May Concern,We are confused about this compliant He called in and we scheduled a service call for him His job was never typed up as a check and clean It was typed up as a water leak(see attached work order # [redacted] ) Boiler leaking in a couple of places So yes we knew there was a leak He also at that time never mentioned in his request for service, that when it gets up to 60/it always leaks Never mentioned to our service dispatcher My technician went there for the leak and it was not leaking when he arrived or was there So how are we going to find a leak??? And why didn't he say something about the 60/degrees to leak while my technician was there My technician offered to him (The customer was there the whole time) "since I am here I will do a check and clean because there is the minimum service fee." The customer agreed to this It was never mentioned to my service technician that it leaks at 60/degrees Because if this was mentioned my technician would have turned it up, waited for it to heat up and found the leak.He called back us back four-days later for the leak, we charge him but as a continuation of service No other trip charge just labor My technician went and found the leak to be coming from the bottom of heat exchanger This is non-repairable and we mailed him a proposal for a new boiler system with two options We have never heard back from him until this compliant.He paid $for the first visit and $for continuation of service (Second invoice is not paid) We have been in business for almost 50-years and we do not make it our practice to not listen to our customers with our thick skulls, nor have we been in business because we are dimwits or dumb as We do not nickle and dime people (Second invoice was for labor only at a discounted rate) and we are not crocks We have in our years of business had to deal with many customers who cannot chose their words and describe their issues very clearly My technician did nothing wrong and we are very taken-back by this compliant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I remember the initial phone call made to Wiersgalla about the situation They kept pressing me that all I needed was a "check and clean" I insisted that something was not right with the unit (leaking everywhere) They told me explicitly to not turn the unit above degrees I turned it down overnight and it was enough to dry up the leak It was a miracle the water dried up as fast as it did I should have recorded the first phone call because they pressed vary hard that nothing was wrong and I only needed the "check and clean" That is the first thing the guy that came in said So I am here for a check and clean He must have been the only one doing check and cleans on his schedule because he didn't even calculate the amount we owed for "service" In their response they even said they came back for a second service call, yet nothing was serviced I was left with a leaky unit so all they did was charge me for an estimate on the second call? It doesn't matter if you have been in business for a day or years You should always listen to the customer When the guy came I tried to explain what was going on with the unit and he just kept saying it looked fine You are trying to put words in my mouth which is very disrespectful Look at the pictures and you will see how bad the situation really was I feel I was scammed I tried attaching a video but it will not take Regards, [redacted] ***
To Whom It May Concern,We are confused about this compliant He called in and we scheduled a service call for him His job was never typed up as a check and clean It was typed up as a water leak(see attached work order # [redacted] ) Boiler leaking in a couple of places So yes we knew there was a leak He also at that time never mentioned in his request for service, that when it gets up to 60/it always leaks Never mentioned to our service dispatcher My technician went there for the leak and it was not leaking when he arrived or was there So how are we going to find a leak??? And why didn't he say something about the 60/degrees to leak while my technician was there My technician offered to him (The customer was there the whole time) "since I am here I will do a check and clean because there is the minimum service fee." The customer agreed to this It was never mentioned to my service technician that it leaks at 60/degrees Because if this was mentioned my technician would have turned it up, waited for it to heat up and found the leak.He called back us back four-days later for the leak, we charge him but as a continuation of service No other trip charge just labor My technician went and found the leak to be coming from the bottom of heat exchanger This is non-repairable and we mailed him a proposal for a new boiler system with two options We have never heard back from him until this compliant.He paid $for the first visit and $for continuation of service (Second invoice is not paid) We have been in business for almost 50-years and we do not make it our practice to not listen to our customers with our thick skulls, nor have we been in business because we are dimwits or dumb a
s We do not nickle and dime people (Second invoice was for labor only at a discounted rate) and we are not crocks We have in our years of business had to deal with many customers who cannot chose their words and describe their issues very clearly My technician did nothing wrong and we are very taken-back by this compliant