Wig Sis

Merchant [redacted] @gmail.comThe only place I have an address is on the UPS package that was stopped at customs and repackaged with this;SUZHOU PROUD SHADOW TRADE CO.NORTH WEST ROAD NO GUSU AREASUZHOUCHINA, PEOPLES REPUBLIC OF Their website states they are in California City, California.I had no idea I would be dealing with China until I followed the tracking information from UPS.Please Help, ***

Hi ,If you really do not want this wig, we can give you our returning instructions.But you need to return the wig firstly, then we can refund to you This provision is shown on our returning policy clearly.Thanks for kind understanding.Regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not want to keep the product and be fully refunded., Below is a copy of their return policies and it does reference any type of restocking feeBased on their return policies I would only be responsible for the shipping method which I will need a return address which they have not provided to meFREQUENTLY ASKED QUESTIONS ABOUT WIG SISClick on question to reveal the answer.Payment Related QuestionsQWhat payment options do you offer?QIs my credit card and personal information secure using your site?QWhen will my PayPal be billed?QDo I have to pay sales tax?QA credit you issued has not yet appeared on my PayPal billing statementHow long does this normally take?QWhy Is My Credit Card Rejected?Order Related QuestionsQHow to order?QCan I Change My Order information?QWhen will my order be delivered?QCan I place rush orders if I want it can be arrived at my desired time?QHow do I check my order status?Shopping Related QuestionsQIs the picture on your website exactly the same as what I'll receive?QHow to find my size or length?QHow to find my colour?QWhich style is best for me?QWhat is the density of the wigs?QWhat is the delivery charge?QAre all the wigs on your website actually in stock?QCan I choose custom made?QHow are your wigs packaged?QDo you sell wholesale?QDo you offer discounts?QDo you sell Designer or Brand Name wigs?Refund & Returns Related QuestionsQReturns & Refunds Policy.Returns :At our website your complete satisfaction is our top priorityWe offer the return instructionBefore you want to return goods, please contact us via email to discuss the problem you are concerned about firstIf you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within days of receiptYour feedback is very important to usAny items must be sent back complete with the original packageAll packages should be sent via a tractable methodWe are not responsible for packages lost in transitPlease pay attention to that the original shipping charges are non-refundableSo please contact us with all your questions and concerns before placing your orderQChange Policy

I am rejecting this response because:
I want for Wig Sis to pay for the shipping costs to return this wigI can promise you a quick return of your productWe tried to comply with your way in the very beginningNow it will be my way because you have completely wasted my time. Please send the return instructions with the prepaid envelopeFor your reference I have included a copy of our communication back and forth. thank you***

Hi,Thanks for your concern on this case.The buyer complained the wig was not the one she orderedBut from the picture she sent us, the wig is in good condition and stylePlease check the attachment.So we consulting with her and hope she can keep the wig If she can keep the wig , we can
refund her $as a discount .Of course, if she really do not want the wig, we will allow her to return the wig and refund herAnd she needs to pay the restocking fee.Please let the buyer connect us .Thanks***

Hi,Thanks for your concerns on this case.The wig which was received by the buyer is in good condition and has no quality issuesSo we hope the buyer can keep the wig .After talking with our supervisor, we can refund her $at most if she are willing to keep the wig.Of course, if the buyer really
does not want the wig, we will respect for her decisionPlease tell her to contact us at email [email protected] , we will offer her the return instructions.ThanksSincerely***

Thanks for your concerning on this case.We are sorry for that the buyer did not satisfy the wig color she received.After consultant with our supervisor, we can remake a new color wig for her freely . If the buyer agree this offer, please let her email us at [redacted] , we will...

discuss the details with her.Thanks[redacted]Wigisis

Hi ,If you really do not want this wig, we can give you our returning instructions.But you need to return the wig firstly, then we can refund to you.  This provision is shown on our returning policy clearly.Thanks for kind understanding.Regards[redacted]

Dear [redacted],So sorry for the inconvenience.Please kindly understand that you chose petite size and we did make it in petite for you. There is an elastic strap in the cap which can adjust the size. If you still want to return it, we’ll provide you our return address:This is our return address:Receiver: Miss GuoAddress: Room 1003, Huishang International Building, Shouchun Road, Luyang District,Hefei City, Anhui Province, ChinaPostal Code: 230000The item must be in new condition. Please send it back by United States Postal Service (USPS). Otherwise we can’t receive it. Once our factory receive the item, we'll refund you the full amount.If you decide to keep it, we'll refund you 120 dollars. The shipping time will be very lone and you need pay for the high postage.It's cost effective. Please kindly consider it.In the end, I am very happy to be at your service. I wish you happy every day!Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not want to keep the product and be fully refunded.,  Below is a copy of their return policies and it does reference any type of restocking fee. Based on their return policies I would only be responsible for the shipping method which I will need a return address which they have not provided to me. FREQUENTLY ASKED QUESTIONS ABOUT WIG SISClick on question to reveal the answer.Payment Related QuestionsQ1. What payment options do you offer?Q2. Is my credit card and personal information secure using your site?Q3. When will my PayPal be billed?Q4. Do I have to pay sales tax?Q5. A credit you issued has not yet appeared on my PayPal billing statement. How long does this normally take?Q6. Why Is My Credit Card Rejected?Order Related QuestionsQ1. How to order?Q2. Can I Change My Order information?Q3. When will my order be delivered?Q4. Can I place rush orders if I want it can be arrived at my desired time?Q5. How do I check my order status?Shopping Related QuestionsQ1. Is the picture on your website exactly the same as what I'll receive?Q2. How to find my size or length?Q3. How to find my colour?Q4. Which style is best for me?Q5. What is the density of the wigs?Q6. What is the delivery charge?Q7. Are all the wigs on your website actually in stock?Q8. Can I choose custom made?Q9. How are your wigs packaged?Q10. Do you sell wholesale?Q11. Do you offer discounts?Q12. Do you sell Designer or Brand Name wigs?Refund & Returns Related QuestionsQ1. Returns & Refunds Policy.Returns :At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a tractable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order. Q2. Change Policy

Merchant[redacted]@gmail.comThe only place I have an address is on the UPS package that was stopped at customs and repackaged with this;SUZHOU PROUD SHADOW TRADE CO.NORTH WEST ROAD NO GUSU AREA215132 SUZHOUCHINA, PEOPLES REPUBLIC OF Their website states they are in California City,...

California.I had no idea I would be dealing with China until I followed the tracking information from UPS.Please Help, [redacted]

Dear [redacted] M [redacted],Thanks for your purchasing from our company and I’m deeply sorry for this dispute.At our website your complete satisfaction is our top priority. Although we did not find any quality issues with the wig from the pictures you sent us, if you are really not satisfy the wig ,...

we could remake a new one for you freely . In order to save your cost ,you can keep the original wig . Of course , if you do want the wig and insist on returning it , we will also respect for your decision .If you want to consult more details  , please email  us at [redacted]@wigservice.com.Best regards[redacted]