Wig Warehouse

Received: Jan 12:30pmWig OutletMarlboro Pike District Heights, MD PHONE: ###-###-#### E-MAlL: Wig.outlet@ [redacted] .comMonday, January 4, Revdex.com Serving Metro Washington K StNW, 10th Floor Washington DC 20005- RE: Customer complai [redacted] Dear [redacted] :This letter is in response to your letter we received dated 12/28/in regard to a customer complaint with an ID number referenced aboveThank you for letting us know about this issueWe have carefully reviewed the information provided on the notice and are writing to provide a response.Our store policy clearly states to our customer that our sales are final and no refund will be provided for any purchase made, part due to the nature of the products sold (human hair/wigs)If for some reason a customer is not satisfied with the purchase, we usually offer an exchange for another product, providing our customers with the best customer service experience and satisfactionIn the case of the customer complaint above, the same offer was provided to her, to get an exchange for another wig, because the one she had purchased did not fit for her needHowever, she kept insisting to get a refund and because of our store policy she was not allowed a refund until a manager was contacted to make a decision on the matter, To settle the matter, the manager decided to refund the customer the entire purchase price once she returns the productWhen the customer came back to the store, she was refunded the full purchase priceIt is our goal to continue striving to achieve the best customer experience possible and customer satisfaction at all times at our store and thus the decision made to refund the customerPlease let us know if the customer still have any complaints or if you have any further questions, Regards, Wig outlet

Received: Jan 12:30pm
5pt;">Wig Outlet
Marlboro Pike District Heights, MD
PHONE: ###-###-####
E-MAlL: Wig.outlet@***.com
Monday, January 4,
Revdex.com Serving Metro Washington
K StNW, 10th Floor
Washington DC 20005-
RE: Customer complai***
Dear *** ***:
This letter is in response to your letter we received dated 12/28/in regard to a customer complaint with an ID number referenced aboveThank you for letting us know about this issue. We have carefully reviewed the information provided on the notice and are writing to provide a responseOur store policy clearly states to our customer that our sales are final and no refund will be provided for any purchase made, part due to the nature of the products sold (human hair/wigs)If for some reason a customer is not satisfied with the purchase, we usually offer an exchange for another product, providing our customers with the best customer service experience and satisfactionIn the case of the customer complaint above, the same offer was provided to her, to get an exchange for another wig, because the one she had purchased did not fit for her needHowever, she kept insisting to get a refund and because of our store policy she was not allowed a refund until a manager was contacted to make a decision on the matter, To settle the matter, the manager decided to refund the customer the entire purchase price once she returns the productWhen the customer came back to the store, she was refunded the full purchase priceIt is our goal to continue striving to achieve the best customer experience possible and customer satisfaction at all times at our store and thus the decision made to refund the customer
Please let us know if the customer still have any complaints or if you have any further questions,
Regards,
Wig outlet

Received: Jan 8 2016 12:30pmWig Outlet6001 Marlboro Pike District Heights, MD 20747 PHONE: ###-###-#### E-MAlL: Wig.outlet@[redacted].comMonday, January 4, 2016 Revdex.com Serving Metro Washington 1411 K St. NW, 10th Floor Washington DC 20005-3404  RE: Customer complaint-ID [redacted] Dear...

[redacted]:This letter is in response to your letter we received dated 12/28/2015 in regard to a customer complaint with an ID number referenced above. Thank you for letting us know about this issue. We have carefully reviewed the information provided on the notice and are writing to provide a response.Our store policy clearly states to our customer that our sales are final and no refund will be provided for any purchase made, part due to the nature of the products sold (human hair/wigs). If for some reason a customer is not satisfied with the purchase, we usually offer an exchange for another product, providing our customers with the best customer service experience and satisfaction. In the case of the customer complaint above, the same offer was provided to her, to get an exchange for another wig, because the one she had purchased did not fit for her need. However, she kept insisting to get a refund and because of our store policy she was not allowed a refund until a manager was contacted to make a decision on the matter, To settle the matter, the manager decided to refund the customer the entire purchase price once she returns the product. When the customer came back to the store, she was refunded the full purchase price. It is our goal to continue striving to achieve the best customer experience possible and customer satisfaction at all times at our store and thus the decision made to refund the customer. Please let us know if the customer still have any complaints or if you have any further questions, Regards,  Wig outlet