Wiggles N Waggles Pet Resort & Spa LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There were no dogs in the room, therefore there could not have been dog hair in the places the cleaning lady claims to have found. The manager told me he had cameras and would see the dogs come into the hotel. Therefore the cameras should show that the dogs did not come into the hotel, otherwise he would have it on video. If I knew there was going to be a problem, I would have had the manager walk through the room at the time of checkout so he could point out any problems. I find it peculiar that the manager was there the entire weekend but on time of checkout he was unavailableI also find it odd that the cleaning lady did not comment about dog hair the other two days she cleaned my room and yet I was charged. I would have changed hotels the second night if the manager had not made it sound like everything was okay
Regards,
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Ref.Case ID *** Dated 06/15/15, received by us on 06/19/15Thank you for your letter dated 06/15/in regards to a complaint for billings or collection issues,Guest made reservation for rooms for nights, starting from,06/11/to 06/14/rooms with beds,whenguest check lnn,l asked her
about,any animals with her,and she said.I have dogs with me,I informed her about our pet policy,which also display at front desk too,(we are pet friendly,but there is extracost per animal per night,and that is at hotel management, discretion,not refundable) copy enclosed,she told methat she will take only dog in the room,and I told her that,we will examine your room and check roomconditional, lf It ok we will refund your extra money.On 06/14/was away from property In the morning,but on my back,maid who cleaned both rooms has foundlot of hairs on carpet,blanket,and also on sheets,pillow cases,while making shampoo In both rooms again.wefound hairs in water too,not only that we have also found brown color blanket from the room,whichnormally,use for animal.Looking to the evidence,and physical room condition we have not refunded her extra money for animals.On the same day we have more guests stayed at our hotel with animals,and have paid $25.00/per animal pernights,we have not charged her any more money for animals.I have never addressed her lier,ant any time,l have always respected our valued guests,we are In business from2007,and we have about to guests,staying every year,also at least dog show in our county headquarter and many of our regular guests,are coming every year with their animals.And so far none of them have any Issues with this property.T~YOU'

There will not be a refundThis hotel has been in this business for many years without incidentThere was evidence that there were dogs in the room