Wigs 21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that this business was closed on a Saturday. The P.Othen delivered my return to them on Monday at 12:38pm. They state their business opens at 9:00am so someone is not being honest at this business.According to the Bayside Post Office, this package was delivered to this business on April *** (Monday) at 12:38pm. I also sent this business the tracking statement from the P.O. They state that the link did not work for them. It worked for me so perhaps they do not have command of the English language or understand a computer. I have attached the P.Otracking document. So, I am thinking this so-called business is fraudulent about my return which I sent sent back to them. Very bad business ethics
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I received your letter of ID ***I fully understood why ** *** * ***r complaint about not refunding her returned merchandise We called *** to discuss about return policy several times. *** has excellent system to protect consumer and vendor and has many excellent team to solve problems that probably happened between vendor and buyer. According to *** Policy, without receiving returned merchandise, we can't refund it. Even though she provided *** tracking sheet, we have doubt about where *** delivered properly. One of our business goal is "Work Together", "Happy Together", and "Sharing Together." On her last paragraph for complaint, buyer mentioned that 'we are fraudulent and that is bad ethics.' when we read that, our heart felt brokenThere is axiom in drivingGuessing drive is short cut to death. Without certain proofs, it looks like buyer try to satisfy her desire without considering vendor side. I called to the office of Revdex.com, it says that you will be back the early of JuneIf you need further more information about this case, please do not hesitate to contact me. Thank you *** **
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The U.SPost Office has advised that this article was delivered to this business on April **, at 12.38pm so unless they are not being truthful, this package was delivered to Wigs21. Was there no one at this business at 12:38pm? Was the package left unattended and someone walked off with it? It is something I will never know but I feel that Wigsshould, in good faith, make some kind of restitution to a customer who gave her package to the Post Office and they, have confirmed that it was delivered. See Letter attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

First of all, I re-write the complaint which sent to Revdex.com from [redacted]; I used the [redacted] priority mail to return this items to wigs21. P.O. attempted delivery on 4/**(Sat) business...

was closed.Left it on Monday, April [redacted] outside the business. Of course wigs21 tells me they do not have the item and will not refund me. Post office said it was delivered. So who is at fault here-the post office for leaving it outside or the business for not having a place for the post office to drop it off. It was a day of business so why was the wig store not open. The item in question is $162 so not a drop in the bucket. I returned it in good faith and I feel they should pay me some kind of restitution after their restocking fee(ridiculous as it is.). Our regular business hour is Monday through Friday, 9:00 am to 6:00 pm. EST. [redacted] complaint why our store closed. I don't understand why she tackle our business hour. Secondly, I received [redacted] tracking no. from [redacted] by requesting it, I tried to track it via [redacted]. Unfortunately tracking is failed because it was not available with that tracking number. According to our business policy, we can accept returned merchandise, but we must receive returned merchandise. Without receiving returned one, we can't refund it. If you need further more information, please don't hesitate to contact with me via phone or email. Thank you.

Review: I used the [redacted] priority mail to return this item to Wigs21. P.O. attempted delivery on 4/** (Sat) business was closed. Left it on Monday, April [redacted] outside the business. Of course Wigs21 tells me they do not have the item and will not refund me. Post Office said it was delivered. So who is at fault here - the post office for leaving it outside or the business for not having a place for the post office to drop it off. It was a day of business so why was the Wig store not open. The item in question is $162 so not a drop in the bucket. I returned it in good faith and I feel they should pay me some kind of restitution after their restocking fee (ridiculous as it is).Desired Settlement: Refund is due. I have ordered from them in the past so this is totally unfaiar on their part.

Business

Response:

First of all, I re-write the complaint which sent to Revdex.com from [redacted]; I used the [redacted] priority mail to return this items to wigs21. P.O. attempted delivery on 4/**(Sat) business was closed.Left it on Monday, April [redacted] outside the business. Of course wigs21 tells me they do not have the item and will not refund me. Post office said it was delivered. So who is at fault here-the post office for leaving it outside or the business for not having a place for the post office to drop it off. It was a day of business so why was the wig store not open. The item in question is $162 so not a drop in the bucket. I returned it in good faith and I feel they should pay me some kind of restitution after their restocking fee(ridiculous as it is.). Our regular business hour is Monday through Friday, 9:00 am to 6:00 pm. EST. [redacted] complaint why our store closed. I don't understand why she tackle our business hour. Secondly, I received [redacted] tracking no. from [redacted] by requesting it, I tried to track it via [redacted]. Unfortunately tracking is failed because it was not available with that tracking number. According to our business policy, we can accept returned merchandise, but we must receive returned merchandise. Without receiving returned one, we can't refund it. If you need further more information, please don't hesitate to contact with me via phone or email. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand that this business was closed on a Saturday. The P.O. then delivered my return to them on Monday at 12:38pm. They state their business opens at 9:00am so someone is not being honest at this business.According to the Bayside Post Office, this package was delivered to this business on April [redacted] (Monday) at 12:38pm. I also sent this business the tracking statement from the P.O. They state that the link did not work for them. It worked for me so perhaps they do not have command of the English language or understand a computer. I have attached the P.O. tracking document. So, I am thinking this so-called business is fraudulent about my return which I sent sent back to them. Very bad business ethics.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I received your letter of ID [redacted]. I fully understood why [redacted]r complaint about not refunding her returned merchandise. We called [redacted] to discuss about return policy several times. [redacted] has excellent system to protect consumer and vendor and has many excellent team to solve problems that probably happened between vendor and buyer. According to [redacted] Policy, without receiving returned merchandise, we can't refund it. Even though she provided [redacted] tracking sheet, we have doubt about where [redacted] delivered properly. One of our business goal is "Work Together", "Happy Together", and "Sharing Together." On her last paragraph for complaint, buyer mentioned that 'we are fraudulent and that is bad ethics.' when we read that, our heart felt broken. There is axiom in driving. Guessing drive is short cut to death. Without certain proofs, it looks like buyer try to satisfy her desire without considering vendor side. I called to the office of Revdex.com, it says that you will be back the early of June. If you need further more information about this case, please do not hesitate to contact me. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The U.S. Post Office has advised that this article was delivered to this business on April **, 2015 at 12.38pm so unless they are not being truthful, this package was delivered to Wigs21. Was there no one at this business at 12:38pm? Was the package left unattended and someone walked off with it? It is something I will never know but I feel that Wigs21 should, in good faith, make some kind of restitution to a customer who gave her package to the Post Office and they, have confirmed that it was delivered. See Letter attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,