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Wigs Today Inc

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Wigs Today Inc Reviews (1)

Initial Business Response /* (1000, 8, 2015/07/09) */
I apologize for our delayed response to this matter as it is has taken some time for [redacted] to respond to our request. We have spoken to [redacted] by phone and she has returned to our store on or about June 24, 2015 with the item mentioned in...

her complaint. We provided [redacted] on her return to our store with a copy on her purchase receipt (#XXXXX) which showed the items purchased on 1/22/2015 as well as allowing [redacted] to view the same identical piece (different shade) and allow her to do her own side by side comparison assuring her that this was in fact the piece she had brought in for her free complimentary service and she had also purchased on 1/22/2015. [redacted] agreed that she was in error and that it was probably due to the stress of her nephew being in the hospital. At this point the matter mentioned in [redacted]'s complaint was resolved. [redacted] then requested that she would like some additional styling and body added on this item mentioned in the complaint. We told [redacted] that it will take us a couple of days to perform the work and it would be ready on Friday (6/26/15), as of this date (7/9/15) the item is awaiting [redacted]'s return. We will ask [redacted] at the time she picks up her item if she could possibly consider withdrawing her complaint letter with the Revdex.com as we feel the matter has been completely resolved to the satisfaction to both parties.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did take the wig back. We did do a side-by-side comparison, and my wig looked nothing like the original wig. When she showed me the comparison wig, I asked her, "how is this wig in any way like the wig you have given me." Her response was, "you complained about the band, and I am showing you the bands are the same." What she showed me was the original wig wig that I bought. And the one that I received back was nothing like the original.
I did not agree that I was in error, because I am not in error. The day I picked up the wig, they asked me to try the wig on, but I could not, because my nephew was in ICU, and I did not have time that day. When I took the wig back, I tried it on. It is shorter than the one I brought to get serviced. It had no body, and no style. She offered to put body back into it, but no matter how much body she puts into it, it is still not the wig that I brought in to get serviced.
I have not been back to pick it up, because I do not want someone else's wig. I wore that wig for months; washed it myself, and cared for it. I took it back to get serviced because it was getting frayed around the edges on the neck. I am SO DISAPPOINTED in Wigs Today. Shame on you!
I don't know what the resolution for this problem is; I don't know what they did with my wig, but that wig is unacceptable.
Also, I am having problems with this email address. May I please ask for a response on [redacted]@aol.com. Thank you.
Final Business Response /* (4000, 21, 2015/08/11) */
In our effort assure [redacted]. We have been in business for 27 years and also having the same card services provider for over 15 years we have never once experienced having clients card transactions "never completed" or "take months to clear". Credit transactions on average have taken 24 to 72 hours depending on the day of the week and debit cards may take 7 to 10 days depending on the bank's process.
As we stated in our 7/31/2015 we are willing to comply with the desired resolution [redacted] requested in the original complaint and refund her the amount previously stated ($213.15)in order for this matter to be resolved. We only request that [redacted] return to the store present the card she used to make her original purchase on 1/22/2015 and the stated amount will be applied to her account. Being able to track the transaction electronically, we feel, will produce a more safe and secure method for [redacted] even more so in the case of such an error as [redacted] stated in the previous response. Wigs Today feels the request for certified funds is unnecessary and unwarranted in order for this matter to be resolved. For safety and security for all parties, we (Wigs Today), feel the electronic paper trail produced in returning the funds in this manner would better ensure that [redacted] would received the refund requested. This resolution for this matter is best done as mentioned in our previous response to minimize any possibility of error or further misunderstanding.
For this matter to be resolved. We simply request [redacted] return to the store with the card used in the transaction and we would be gladly return her funds to that account.
Final Consumer Response /* (4200, 23, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Does not matter how long you have been in business. If you are as honest as you claim to be, please send certified check to address provided. Thank you.

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Address: 3003 E 3rd Ave Ste A, Denver, Colorado, United States, 80206-5121

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