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Reviews Wihebrink Landscape Mgmt

Wihebrink Landscape Mgmt Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Hello, my name is SonyaMy position here at Wihebrink Landscape Management is Irrigation and Fertilization Service CoordinatorAll scheduling and invoicing for those said services are my responsibilityThankfully and fortunately, we have never had a client turn to you for any assistanceWe take great pride in what we do and enjoy working with our clientsOver 70% of our projects are from repeat customers and referralsBelow I’m providing you with dates and information discussedAs you will see, WLM had excellent communication with this client throughout the service of his Irrigation repair Friday May 15, – I phoned Mr [redacted] to schedule initial aptApt was made for May 19th at 7:30am Tuesday May 19, – Irrigation Tech arrived on site at 7:41amDuring this visit it was determined that repairs were necessaryThe Irrigation Tech informed client of repairs: new PVB installed and plus irrigation heads/rotors need to be replacedThe client then requested a new rain sensor be installedThe Irrigation Tech informed client the repairs would take 4hrs and that the office would call to schedule the said repairsOnce the Irrigation Tech got to his vehicle he called me to inform me of repairs needing to be done and the length of time it would take to provide this serviceThat afternoon I phoned the client to schedule the follow up aptI informed the client we are scheduling service repairs on FridaysI informed the client of the repairs Josh stated needing to be doneAt which time the client never requested a quote from me or the Irrigation Tech early in the dayThe client informed me he would be out of town and the 1st Friday he was available is May We set the apt for Friday May 12th at 7:30am Thursday June 11, - I called client to confirm the apt for Friday June at 7:30am Unfortunately, gluing in the rain is not an option and we would need to rescheduleWe rescheduled for the morning of June Mr [redacted] said he would not be available at that apt but his wife would be home and availableI again mentioned that Josh was estimating the repairs to take 4hrs to complete at a cost of $per hourI did not state the cost of any materials but did again reiterate the materials neededAgain, the client never asked me for pricing on the materials or a quoteI certainly had the proper information available to me if he had requested Wednesday June 17, – 7:30am Irrigation Tech arrives at clients homeJosh spoke with Mrs [redacted] and informed her he was there on their property ready to make the necessary irrigation repairsShe never once requested a quote from the Irrigation TechShe went about her business and our Irrigation Tech started working on their irrigation systemOur Irrigation Techs are equipped with material pricing Thursday June 18, – Upon arriving at work I checked phone messages and had a message from Mr [redacted] concerned about the cost of his irrigation repairsHe requested a return phone call to discuss the said repairsI had not had the opportunity to look over the paperwork concerning his repairsTherefore, I wanted to work through his paperwork before returning his callBefore I got a chance to return that call Mr [redacted] called meI informed him that I did receive his message and wanted a chance to look over the paperwork before calling to discuss itAt which time, I proceeded to explain the materials used and what the material wasAs I was explaining each piece of material, Mr [redacted] interrupted me and stated yes I’m aware of what that material is and doesAfter the 3rd interruption I stopped explaining the materials function because it was clear he is knowledgeableI then provided him with the total cost of materials, labor hours and the grand total of the invoice As you can clearly see we spoke to our clients on different occasions before doing any repairs to their irrigation systemNeither myself nor the Irrigation Tech were ever asked for a quote or pricing on materialWe would have gladly provided them with the pricing informationIn speaking with Mr [redacted] on Thursday June 18th and learning of his extensive knowledge of irrigation materials one would assume he was aware of the material costWe did provide Mr [redacted] with a time frame to do these repairs on two different occasions and the materials needed to perform the repairsI also informed him of our hourly charge during our June conversationAs for the materials, we over estimated on what we had told him we would need to replace as far as heads/rotorsWe had original informed him that plus heads/rotors would need to be replaced however, we only replaced (4) 4†pheads and (2) PGP rotorsThankfully, we were able to replace only the nozzles on (5) headsThis was a big savings in itself Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, I cannot accept Sonya's response on behalf of Wihebrink Landscape Management for the following reasons (and per her own admissions) below: 1) - On Tuesday, May 19th 2015, I agree that Josh informed me of the necessary repairs, but did not specify the exact quantities of materials and parts; however, I also specifically stated to Josh at this time that the level of effort that he mentioned seemed like it might be pretty pricy and asked if he would tell me how much it would costJosh informed me at that time that he would NOT be able to tell me this information until he arrived on the actual day he would be performing the workHe stated he would have to determine the costs of the parts and materials laterI accepted this in full faith that the information would be disclosed as entrusted 2) - On Friday, June 12th, Sonya states that she called to inform me that the repair work would not be able to be completed that day due to the rain; however, at no time during this discussion did Sonya disclose the hourly rate of the service callAgain, I emphasize that I was fully expecting that Josh would discuss this with my wife PRIOR to performing the repair work on the 17thThat was what was previously agreed when I told Sonya on the phone that would not be present on the day of the service 3) - On Wednesday, June 17th, Sonya states that "Our Irrigation Techs are equipped with material pricing." Given this to be true, then WHY did Josh NOT disclose ALL of these costs when I originally and specifically requested them on May 19th as previously stated? Per Sonya's own statements, Wihebrink said I would need the PVB and heads and rotorsIf they knew the quantity and cost of these parts beforehand as Sonya clearly states, then why did they refuse to tell me on the 19th of May or even on a subsequent date before the service was t obe performed? Why did he NOT present a 'Quote for Services' to be reviewed and agreed upon by my wife at the time of his arrival? He knew that I asked for it on May 19th, so I am presuming that Wihebrink took advantage of the fact that I was not present on June 17th to discuss this with me 4) - On Thursday, June 18th, Sonya freely admits that it was only then - a day AFTER the repair work had been completed - that she provided me with the total cost of materials and labor...etcAgain, if - as she states in her own admissions- they knew all of this beforehand, then WHY did she NOT disclose it to me beforehand? 5) - In Sonya's final paragraph of her rebuttal she claims that, "As you can clearly see we spoke to our client on different occasions before doing any repairs to their irrigation systemNeither myself nor the Irrigation Tech were ever asked for a quote or pricing on materialWe would have gladly provided them with the pricing information." I vehemently and adamantly disagree with this statementOn May 19th I DID specifically request the cost of repairs and Josh did NOT provide itAdditionally, I have to ask that given that this information was readily available prior to performing the service repair work then WHY was it not disclosed to me? I emphasize, that the vast majority of service oriented businesses make it an open and standard business practice/policy to provide a quote for service and repair including material costs to the customer BEFORE execution of the workThey also insist that the customer must review and approve this quote before they will lift a finger to proceedAs a simple example, if I take my car to the dealer to be serviced, the repair center conducts an assessment and provides a detailed quote that includes the hourly rate and cost of replacement partsThey do NOT hide this information and very often customers will change the service order based on this upfront quoteHow many times to other service centers ask customers whether they would like a certain additional repair to be performed or whether they would want a specific part replaced? This happens all the time and they give the customer the opportunity to approve or reject the additional repair work In this case, Josh told me that I would need the new PVB and told me I would need new sprinkler heads; however, the previous year Wihebrink serviced my property and the technician at that time explained upfront exactly how much everything would costI knew what the end bill would be within a few $$I did NOT have to ask for it and subsequently, I expected the same level of customer service this timeI asked for the information and it was not provided; likewise, Wihebrink had the information and DID NOT disclose it to me Again I emphasize that since Sonya and Josh knew of these costs from the very onset of the initial assessment on May 19th, (as Sonya freely admits in her statements) and they communicated with me times about the service to be performed, then WHY didn't Sonya provide me with the quote upfront???? Sonya freely and readily admits that they never provided me with a quotation for service repair or materials before performing the workI am only able to conclude by this blatant misrepresentation that Wihebrink did NOT WANT ME to KNOW of this cost upfrontIt is my opinion that this activity constitutes fraud I will further emphasize that at NO time did I expect that this service repair work to be performed free of chargeWhen I contacted [redacted] @ [redacted] on June 18th, I did not have an invoiceI was very upset that the work had been performed without first giving us a quote for review and I fully expected a concession/admission that [redacted] had erred in their judgment by NOT providing me with a quoteTo me it is very troubling that they do not admit to or accept any fault in this matterIf they value their customers so deeply as [redacted] states then why are they not making ANY attempt to rectify this situation? I ask the question of the Revdex.com whether or not a proud and viable commercial business within the community should be required to disclose costs of service & repair work upfront before performing said work? If 99% of all commercial businesses - even 'Mom & Pop' home-based businesses - always provide quotes for service before executing the work, should not [redacted] Landscape Management be held to the same standard? Final Consumer Response / [redacted] (4200, 24, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My apologiesI erred in my belief that the original stafee of $was paid; however, as stated in my previous rebuttal, I refuse to pay this system stafee As stated MANY times over the course of this dispute, [redacted] Landscape Management (WLM) never provided me with a quote for services to be performed or agreed upon contract for said servicesAs stated repeatedly by WLM, their service technician is fully capable and equipped to provide this information at the time of the initial assessment which I purposely asked for, yet it was NOT givenSince this was never provided, this service was never performed and therefore I will not pay for itI will concede the amount of $ I continue to be very bitter over the fact that this is an extremely poor business practice on behalf of WLM and that WLM does not recognize this or make any attempt to acknowledge that this practice is a serious problem that they intend to rectifyWhy? Final Business Response / [redacted] (4000, 21, 2015/08/26) */ In addition to the previous information I supplied Revdex.com, along with the information I discussed with [redacted] on July 23, I’m providing more information today regarding my interactions with the said client 1) Spreadsheet info for Tuesday May 19, 2015: Tuesday May Josh 925-353- ***, [redacted] date is good1st of client of day Upon arriving at the home Irrigation tech informed client of the repairs needing to be done for the system to functioning properlyClient then requested a Rain Sensor be installedI have again spoke to Irrigation Tech about client requesting a quote and our Irrigation Tech firmly states that he never asked for a quote or he would have provided oneIrrigation Tech did say he informed the client of all items needed and that the client requested a Rain SensorOur Irrigation Tech stated he has information needed to have provided quote but one was never requested 2) Spreadsheet info for Wednesday June 17, Wednesday June Josh ***, [redacted] date is goodArriving - 8am Mr [redacted] said that Mrswill be home and availI told Mrthat we were estimating hrs at $per hour As previously stated – during the phone conversation on Friday June I reiterated the repairs that would take place (according to information Irrigation Tech provided me with) and told him we were estimating that the said repairs would take hours at $per hour Upon arriving at the home our Irrigation Tech knocked on door to let client know we were there to work on the systemShe acknowledged that he was there and said she was expecting himAt no point did she address the fact that he should have a quote available to her before starting the workThe cost of the repairs were NEVER mentioned until the repair work was complete 3) Thursday June 18th I received a phone message from client concerned about the work that had been completed and the total cost incurredAfter discussing the materials and hours involved I provided client with the totalAt which time the client stated the charges are “doable†but he wished he was given a quote previouslyI informed the client I would make sure proper documentation to his profile stating that he always wants a quote for repairs As far as the client stating we used "exceptionally high end and subsequently more expensive materials and components" – that is simply not trueWe used and will always use professional irrigation materialThe PVB (pressure vacuum breaker) that we installed is Brass and is attached to PVCYou certainly would not want to use a cheaper product than the one we use (used)Irrigation backflow devices are designed to be installed to provide protection against back siphonage of toxic or non-toxic liquidsThey feature a durable bronze body and a check valve without a proper PVB you could potentially have water backed up into your basementThe Rain Sensor we installed is the very cheapest rain sensor we offer You can be assured that we provide clients with appropriate information neededYou can clearly see we spoke to this client different times with different opportunities to disclose a quote if requestedOur company is made up of several different lines of business which include: Irrigation, Lawn Care, Landscape Maintenance, and HardscapeIn every other form of our business we submit proposals (quotes) to client before beginning our serviceOn the irrigation side repairs are something we are unaware of until the day of our appointmentOur techs are to discuss extensive repairs with homeowner before proceeding with the workIrrigation installs and add-ons to a system are always quoted servicesOur company continues to grow year after year due to repeat clients and our clients referring us to friends and familyOn Thursday June 18th Mr [redacted] stated he would submit paymentI would love for this issue to be resolved keeping in mind that our hourly rate was provided along with the materials neededWith Mr [redacted] extensive knowledge on Irrigation materials — I would believe he had an idea of material cost Service was performed per his verbal requestWe are very anxious to get this situation resolved however, we feel that it is extremely unreasonable for the client to expect dismissal of the invoice Thank you, Sonya [redacted] Wihebrink Landscape Management

Initial Business Response /* (1000, 5, 2015/07/06) */
Hello, my name is Sonya. My position here at Wihebrink Landscape Management is Irrigation and Fertilization Service Coordinator. All scheduling and invoicing for those said services are my responsibility. Thankfully and fortunately, we have...

never had a client turn to you for any assistance. We take great pride in what we do and enjoy working with our clients. Over 70% of our projects are from repeat customers and referrals. Below I’m providing you with dates and information discussed. As you will see, WLM had excellent communication with this client throughout the service of his Irrigation repair.
Friday May 15, 2015 – I phoned Mr. * to schedule initial apt. Apt was made for May 19th at 7:30am.
Tuesday May 19, 2015 – Irrigation Tech arrived on site at 7:41am. During this visit it was determined that repairs were necessary. The Irrigation Tech informed client of repairs: new PVB installed and 12 plus irrigation heads/rotors need to be replaced. The client then requested a new rain sensor be installed. The Irrigation Tech informed client the repairs would take 4hrs and that the office would call to schedule the said repairs. Once the Irrigation Tech got to his vehicle he called me to inform me of repairs needing to be done and the length of time it would take to provide this service. That afternoon I phoned the client to schedule the follow up apt. I informed the client we are scheduling service repairs on Fridays. I informed the client of the repairs Josh stated needing to be done. At which time the client never requested a quote from me or the Irrigation Tech early in the day. The client informed me he would be out of town and the 1st Friday he was available is May 12. We set the apt for Friday May 12th at 7:30am.

Thursday June 11, 2015 - I called client to confirm the apt for Friday June 12 at 7:30am.

Unfortunately, gluing in the rain is not an option and we would need to reschedule. We rescheduled for the morning of June 17. Mr. * said he would not be available at that apt but his wife would be home and available. I again mentioned that Josh was estimating the repairs to take 4hrs to complete at a cost of $60 per hour. I did not state the cost of any materials but did again reiterate the materials needed. Again, the client never asked me for pricing on the materials or a quote. I certainly had the proper information available to me if he had requested.
Wednesday June 17, 2015 – 7:30am Irrigation Tech arrives at clients home. Josh spoke with Mrs. * and informed her he was there on their property ready to make the necessary irrigation repairs. She never once requested a quote from the Irrigation Tech. She went about her business and our Irrigation Tech started working on their irrigation system. Our Irrigation Techs are equipped with material pricing.
Thursday June 18, 2015 – Upon arriving at work I checked phone messages and had a message from Mr. * concerned about the cost of his irrigation repairs. He requested a return phone call to discuss the said repairs. I had not had the opportunity to look over the paperwork concerning his repairs. Therefore, I wanted to work through his paperwork before returning his call. Before I got a chance to return that call Mr. * called me. I informed him that I did receive his message and wanted a chance to look over the paperwork before calling to discuss it. At which time, I proceeded to explain the materials used and what the material was. As I was explaining each piece of material, Mr. * interrupted me and stated yes I’m aware of what that material is and does. After the 3rd interruption I stopped explaining the materials function because it was clear he is knowledgeable. I then provided him with the total cost of materials, labor hours and the grand total of the invoice.
As you can clearly see we spoke to our clients on 5 different occasions before doing any repairs to their irrigation system. Neither myself nor the Irrigation Tech were ever asked for a quote or pricing on material. We would have gladly provided them with the pricing information. In speaking with Mr. * on Thursday June 18th and learning of his extensive knowledge of irrigation materials one would assume he was aware of the material cost. We did provide Mr. * with a time frame to do these repairs on two different occasions and the materials needed to perform the repairs. I also informed him of our hourly charge during our June 12 conversation. As for the materials, we over estimated on what we had told him we would need to replace as far as heads/rotors. We had original informed him that 12 plus heads/rotors would need to be replaced however, we only replaced (4) 4” pop-up heads and (2) PGP rotors. Thankfully, we were able to replace only the nozzles on (5) heads. This was a big savings in itself.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I cannot accept Sonya's response on behalf of Wihebrink Landscape Management for the following reasons (and per her own admissions) below:
1) - On Tuesday, May 19th 2015, I agree that Josh informed me of the necessary repairs, but did not specify the exact quantities of materials and parts; however, I also specifically stated to Josh at this time that the level of effort that he mentioned seemed like it might be pretty pricy and asked if he would tell me how much it would cost. Josh informed me at that time that he would NOT be able to tell me this information until he arrived on the actual day he would be performing the work. He stated he would have to determine the costs of the parts and materials later. I accepted this in full faith that the information would be disclosed as entrusted.
2) - On Friday, June 12th, Sonya states that she called to inform me that the repair work would not be able to be completed that day due to the rain; however, at no time during this discussion did Sonya disclose the hourly rate of the service call. Again, I emphasize that I was fully expecting that Josh would discuss this with my wife PRIOR to performing the repair work on the 17th. That was what was previously agreed when I told Sonya on the phone that would not be present on the day of the service.
3) - On Wednesday, June 17th, Sonya states that "Our Irrigation Techs are equipped with material pricing." Given this to be true, then WHY did Josh NOT disclose ALL of these costs when I originally and specifically requested them on May 19th as previously stated? Per Sonya's own statements, Wihebrink said I would need the PVB and 12 heads and rotors. If they knew the quantity and cost of these parts beforehand as Sonya clearly states, then why did they refuse to tell me on the 19th of May or even on a subsequent date before the service was t obe performed? Why did he NOT present a 'Quote for Services' to be reviewed and agreed upon by my wife at the time of his arrival? He knew that I asked for it on May 19th, so I am presuming that Wihebrink took advantage of the fact that I was not present on June 17th to discuss this with me.
4) - On Thursday, June 18th, Sonya freely admits that it was only then - a day AFTER the repair work had been completed - that she provided me with the total cost of materials and labor...etc. Again, if - as she states in her own admissions- they knew all of this beforehand, then WHY did she NOT disclose it to me beforehand?
5) - In Sonya's final paragraph of her rebuttal she claims that, "As you can clearly see we spoke to our client on 5 different occasions before doing any repairs to their irrigation system. Neither myself nor the Irrigation Tech were
ever asked for a quote or pricing on material. We would have gladly provided them with the pricing information."
I vehemently and adamantly disagree with this statement. On May 19th I DID specifically request the cost of repairs and Josh did NOT provide it. Additionally, I have to ask that given that this information was readily available prior to performing the service repair work then WHY was it not disclosed to me?
I emphasize, that the vast majority of service oriented businesses make it an open and standard business practice/policy to provide a quote for service and repair including material costs to the customer BEFORE execution of the work. They also insist that the customer must review and approve this quote before they will lift a finger to proceed. As a simple example, if I take my car to the dealer to be serviced, the repair center conducts an assessment and provides a detailed quote that includes the hourly rate and cost of replacement parts. They do NOT hide this information and very often customers will change the service order based on this upfront quote. How many times to other service centers ask customers whether they would like a certain additional repair to be performed or whether they would want a specific part replaced? This happens all the time and they give the customer the opportunity to approve or reject the additional repair work.
In this case, Josh told me that I would need the new PVB and told me I would need new sprinkler heads; however, the previous year Wihebrink serviced my property and the technician at that time explained upfront exactly how much everything would cost. I knew what the end bill would be within a few $$. I did NOT have to ask for it and subsequently, I expected the same level of customer service this time. I asked for the information and it was not provided; likewise, Wihebrink had the information and DID NOT disclose it to me.
Again I emphasize that since Sonya and Josh knew of these costs from the very onset of the initial assessment on May 19th, (as Sonya freely admits in her statements) and they communicated with me 5 times about the service to be performed, then WHY didn't Sonya provide me with the quote upfront???? Sonya freely and readily admits that they never provided me with a quotation for service repair or materials before performing the work. I am only able to conclude by this blatant misrepresentation that Wihebrink did NOT WANT ME to KNOW of this cost upfront. It is my opinion that this activity constitutes fraud.
I will further emphasize that at NO time did I expect that this service repair work to be performed free of charge. When I contacted [redacted] @ [redacted] on June 18th, I did not have an invoice. I was very upset that the work had been performed without first giving us a quote for review and I fully expected a concession/admission that [redacted] had erred in their judgment by NOT providing me with a quote. To me it is very troubling that they do not admit to or accept any fault in this matter. If they value their customers so deeply as [redacted] states then why are they not making ANY attempt to rectify this situation? I ask the question of the Revdex.com whether or not a proud and viable commercial business within the community should be required to disclose costs of service & repair work upfront before performing said work? If 99% of all commercial businesses - even 'Mom & Pop' home-based businesses - always provide quotes for service before executing the work, should not [redacted] Landscape Management be held to the same standard?
Final Consumer Response /* (4200, 24, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My apologies. I erred in my belief that the original start-up fee of $75.00 was paid; however, as stated in my previous rebuttal, I refuse to pay this system start-up fee.
As stated MANY times over the course of this dispute, [redacted] Landscape Management (WLM) never provided me with a quote for services to be performed or agreed upon contract for said services. As stated repeatedly by WLM, their service technician is fully capable and equipped to provide this information at the time of the initial assessment which I purposely asked for, yet it was NOT given. Since this was never provided, this service was never performed and therefore I will not pay for it. I will concede the amount of $420.41.
I continue to be very bitter over the fact that this is an extremely poor business practice on behalf of WLM and that WLM does not recognize this or make any attempt to acknowledge that this practice is a serious problem that they intend to rectify. Why?
Final Business Response /* (4000, 21, 2015/08/26) */
In addition to the previous information I supplied Revdex.com, along with the information I discussed with [redacted]
[redacted] on July 23, I’m providing more information today regarding my interactions with the said client.
1) Spreadsheet info for Tuesday May 19, 2015:
Tuesday May 19 Josh
925-353-
[redacted] 6519 5.15.15 date is good. 1st of client of day
Upon arriving at the home Irrigation tech informed client of the repairs needing to be done for the system to functioning properly. Client then requested a Rain Sensor be installed. I have again spoke to Irrigation Tech about client requesting a quote and our Irrigation Tech firmly states that he never asked for a quote or he would have provided one. Irrigation Tech did say he informed the client of all items needed and that the client requested a Rain Sensor. Our Irrigation Tech stated he has information needed to have provided quote but one was never requested.
2) Spreadsheet info for Wednesday June 17, 2015
Wednesday June 17 Josh
[redacted],[redacted] 6.12.15 date is good. Arriving 730 - 8am Mr. * said that Mrs. will be home and avail. I told Mr. that we were estimating 4 hrs at $60 per hour
As previously stated – during the phone conversation on Friday June 12 I reiterated the repairs that would take place (according to information Irrigation Tech provided me with) and told him we were estimating that the said repairs would take 4 hours at $60 per hour.
Upon arriving at the home our Irrigation Tech knocked on door to let client know we were there to work on the system. She acknowledged that he was there and said she was expecting him. At no point did she address the fact that he should have a quote available to her before starting the work. The cost of the repairs were NEVER mentioned until the repair work was complete.
3) Thursday June 18th I received a phone message from client concerned about the work that had been completed and the total cost incurred. After discussing the materials and hours involved I provided client with the total. At which time the client stated the charges are “doable” but he

wished he was given a quote previously. I informed the client I would make sure proper documentation to his profile stating that he always wants a quote for repairs.
As far as the client stating we used "exceptionally high end and subsequently more expensive materials and components" – that is simply not true. We used and will always use professional irrigation material. The PVB (pressure vacuum breaker) that we installed is Brass and is attached to PVC. You certainly would not want to use a cheaper product than the one we use (used). Irrigation backflow devices are designed to be installed to provide protection against back siphonage of toxic or non-toxic liquids. They feature a durable bronze body and a check valve without a proper PVB you could potentially have water backed up into your basement. The Rain Sensor we installed is the very cheapest rain sensor we offer.
You can be assured that we provide clients with appropriate information needed. You can clearly see we spoke to this client 5 different times with 5 different opportunities to disclose a quote if requested. Our company is made up of several different lines of business which include: Irrigation, Lawn Care, Landscape Maintenance, and Hardscape. In every other form of our business we submit proposals (quotes) to client before beginning our service. On the irrigation side repairs are something we are unaware of until the day of our appointment. Our techs are to discuss extensive repairs with homeowner before proceeding with the work. Irrigation installs and add-ons to a system are always quoted services. Our company continues to grow year after year due to repeat clients and our clients referring us to friends and family. On Thursday June 18th Mr. * stated he would submit payment. I would love for this issue to be resolved keeping in mind that our hourly rate was provided along with the materials needed. With Mr. * extensive knowledge on Irrigation materials — I would believe he had an idea of material cost.
Service was performed per his verbal request. We are very anxious to get this situation resolved however, we feel that it is extremely unreasonable for the client to expect dismissal of the invoice.
Thank you,
Sonya [redacted]
Wihebrink Landscape Management

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Address: PO Box 915, Warsaw, Indiana, United States, 46581

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