Wiktel / Wikstrom Telephone Company

Customer lives in a rural area that is miles away from a remote pedestal fed with gauge copper wire At this time DSL is the only option available to this rural location The rural location limits our service offerings at this time This area will be receiving a fiber to the home upgrade sometime in the next two years as weather & budgets allow The last call to our help desk on this account was on 2/13/ If customer feels that help desk is not returning calls please call the main office ###-###-#### and ask to speak to the office manager with a documented time and date message was left at help desk

Customer lives in a rural area that is 5.56 miles away from a remote pedestal fed with 24 gauge copper wire.  At this time DSL is the only option available to this rural location.   The rural location limits our service offerings at this time.   This area will be receiving a...

fiber to the home upgrade sometime in the next two years as weather & budgets allow.  The last call to our help desk on this account was on 2/13/17.   If customer feels that help desk is not returning calls please call the main office ###-###-#### and ask to speak to the office manager with a documented time and date message was left at help desk.

I am rejecting this response because: They just justified why we should pay less of a monthly payment. Because they are not providing the same service as other customers are receiving.