Wil's BBQ Sauce Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this does not resolve my dispute
I am attaching screenshots of ALL payments made to MiHills in the months of February and March of 2015. These were all made with our spending account card. Per the bills we have been receiving from MiHills, our charges in those two months amounted to $124. Over the course of those two months, we show record of making payments totaling $245.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
It is clear that the misunderstanding in this situation is a direct result of the billing department of MiHills and is not thru any fault of our own On the dates of service you reference where we were charged $10, that is what we were charged For you to come back now, MONTHS later and basically say "Oops, we forgot to charge you more" is why the dispute has reached this point We never once asked or requested to make partial payments We always paid exactly what the front desk told us was due Now, months after we stop going to that office, you come back again to tell us you forgot to charge us the right amount? Made a mistake? Overlooked it? Just look at your most recent response and the convoluted mess of numbers and dates Your billing system is so clearly mismanaged and unreliable You ask the question why would the son only be charged a partial copay? I have no idea That's a question for you to answer internally and is certainly no fault of our own And as I've stated multiple times, we asked during our office visits in February and March "Are we current Is our account paid in full." Each time your front desk would collect varying amounts and say OK yes..now it's current And yet here we are again with you still unable to get it straight So now I no longer have any faith whatsoever in the information you are providing and will not be relying on it We paid what we were told to pay each and every time we made a visitThat is the final word on it.If I take my car in for service, pay for that service and leave, would it be ethical for that place of business to come back to me months later and say "Can you pay us $more? We forgot to charge you that."In this entire ordeal, not once has MiHills taken even the slightest bit of responsibility for the mess you have created Hence, the reference to this as nothing more than a shakedown to cover up your own shoddy billing practices, to which you have now added irresponsible account management and harassment to
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10790751, and have determined that this does not resolve my dispute
I have reviewed my records all the way back to January of 2014. In that time we have paid MiHills a total of $990. On the spreadsheet you sent, you note that there is a "$charge" that was removed from the amount collected column, HOWEVER it was not removed from the copay owed column. Also, on the dates of 2/and 3/in 2015, there were two entries of $charged and $paid. Again, you charged us $and that is what was paid. Those two errors amount to $of the supposed $you think we owe. This is yet another example of the poor book keeping that has caused this situation to escalate to this point. You are also attempting to collect for dates of service over the course of a full year. The amounts paid at that time were what we were charged. At no point during the months of February and March of were we told that we were being charged for services from last December. It is unethical and fraudulent of you to come back now, nearly a full year later, and attempt to collect extra money because you forgot to charge us or failed to charge us or waived a copay or whatever else you want to use as justification for this attempted shakedown. And as I pointed out, your OWN SPREADSHEET doesn't reflect the proper amounts you think you are owed. Why in the world would you think I'd just take your word for it that any of the information you are providing is even close to being accurate?? You need to accept that your office has made several errors in book keeping and stop attempting to push your mistakes onto us
Regards,
*** ***

In reference to complaint ID *** the information has been reviewed and we have attached a spreadsheetexplaining the payments that were made and where they were posted toNot all copays were made in full on theDate of Service and several payments were put towards copay's on different dates.We have arranged a list of the payments that we have record of for each family memberPlease note that on8/14/the copay had been agreed to be waved and only a $10.00/per Patient self-pay fee was chargedThe totalof $for that date has been excluded from both the Copay Owed and the Amount Collected.To take a closer look, on 03/10/the $copays that were collected went towards a DOS of 12/16/2014for both the daughter and the sonThe son, on the other hand, had an additional $paid towards his copay ofthe same day DOS (03/10/2015); therefore leaving him with a $balance for that dayMeanwhile, thedaughter's co pay had not been collected for that particular DOS (03/10/15) and therefore leaving her with abalance of $25.00.Furthermore, on 02/04/the daughter's co pay was paid in full but the son's was notOnly $had beencollected for the same day DOSleaving the son now, with a balance of $As stated in the rebuttal letterfrom the Patient the payments did indeed total up to $for the months of February and MarchHowever,not all capay's had been collected in full and other copays went towards the father and mother's copay'sCurrently,only the son and daughter have outstanding balances.Please consider the total amount owed in copay's is $775.00, in which we have collected a total of $720.00towards them; essentially leaving the current balance as it stands at $55.00.Once again, with proper proof of payment we would be most obliged to update our records and consider thebalance paid

This letter is in response to the complaint filed by a Patient on 8/30/2015, complaint ID *** ***The dispute in question is regarding Chiropractic co-pays for Patient's son and daughter that have not beenretained by our office, We have had several conversations with Patient's wife
where she has stated that all the billshave been paid in full; however we do not have any records of such paymentsAfter apologizing to her for anyunrealized misinformation, we offered a solution by asking Patient's wife to bring in proof of payment and wewould be happy to research and correct the discrepancy.Patient's wife stated she would call the office back and speak to a billing representative once she had the receiptsor other proof of payment availableThe Patient nor the Patient's wife ever provided the documents that wepetitioned in order to research the balanceThe Patient has claimed to have record of making payment however;no proof of said payment has been made available to us as requested.We have tried to correct the dispute by communicating with the Patient's wife, unfortunately without the proof ofpayment we requested we are unable to resolve this billing issue.If the Patient will send us the necessary documentation we will be happy to correct any billing error