Wilbur's Outboard Motor Repair

[redacted] of Arlington apologizes for any inconvenience caused to [redacted] in the purchase of the Pre-Owned [redacted] *** We take all complaints from customers seriously and try to resolve any issues We reviewed the Service File for the vehicle in question that was sold "As is" to the customer Our shop inspected the vehicle and found the shocks to be in appropriate working order for the vehicle The vehicle was taken to a third part Virginia Safety Inspector and this third party inspection passed the vehicle (including shocks) Based upon these two inspections, we believe the vehicle was safe to drive and the shocks were in appropriate working order when it was sold to [redacted] *** For these reasons, we are unable to refund the $1,requested

[redacted] of Arlington apologizes for not having the vehicle ready and any treatment that did not meet expectation As requested, Sami E [redacted] , the General Manager, contacted [redacted] and attempted to resolve the situation The repairs to the vehicle were completed and pictures of the vehicle were sent to [redacted] The value for the trade in was increased to an acceptable value by Sami Unfortunately, a deal for the vehicle was not able to be agreed Once again, we apologize for the experience.Greg P [redacted] of Arlington

*** of Arlington apologizes for any inconvenience caused to *** *** in the purchase of the Pre-Owned *** ** *** We take all complaints from customers seriously and try to resolve any issues We reviewed the Service File for the vehicle in question that was sold "As is" to the
customer Our shop inspected the vehicle and found the shocks to be in appropriate working order for the vehicle The vehicle was taken to a third part Virginia Safety Inspector and this third party inspection passed the vehicle (including shocks) Based upon these two inspections, we believe the vehicle was safe to drive and the shocks were in appropriate working order when it was sold to *** *** For these reasons, we are unable to refund the $1,requested

From: *** Date: Wed, Feb 22, at 11:AMSubject: Re: My E-mail AddressTo: *** *** Hi ***, I would like to let you know that my $complaint was resolved The own of the business got involved, he explored the situation and agreed I was treated unfairly He also decided to refund me the $in question I did receive the check already, everything has been resolve in satisfactory order thank you much for all the help.Regards,
*** ***

*** of Arlington apologizes for not having the vehicle ready and any treatment that did not meet expectation As requested, Sami E***, the General Manager, contacted *** *** and attempted to resolve the situation The repairs to the vehicle were completed and pictures of the
vehicle were sent to *** *** The value for the trade in was increased to an acceptable value by Sami Unfortunately, a deal for the vehicle was not able to be agreed Once again, we apologize for the experience.Greg P*** of Arlington

The store intended to certify the vehicle and originally listed the vehicle as CPO in the comments section After reviewing the costs associated with certification, the decision was made to not proceed with certification in order to keep the selling price low When the mistake was
identified of the car being listed as CPO, the store removed the CPO from the comment section prior to sale to the Customer Customer came to *** of Arlington from New York because the price was much lower than any similar product Customer was given the option to purchase the vehicle at the lower price, but not certified or at a higher price certified Customer was also given the option to fly back to New York at no cost to him if he did not like either of these options Customer decided to pay the higher price and have the car certified This was the Customer's choice and represented a tremendous value for the Customer *** of Arlington does not believe it owes the Customer anything at this time because options were presented to the Customer prior to the deal being finalized.Greg P***

The bridge was burned by the dealership and I cannot do business with them despite the GM callingI appreciate the effort and hope that Victor is repremanded for his poor ability to satisfy customersThank you Sami for your phonecall and attempt, it was a good and right gestureI thought I could work with you but the animosity of your staff left an impression on me I cannot forget
Regards,
*** ***