Wilburs Total Beverage

from: Mat D*** to: ***date: Tue, Jul 28, at 5:PMsubject: FW: Rebate Offers Case #***This in regards to case #*** Please see the e-mail that I sent to ** * *** *** this afternoon in regards to their
complaint fil** with the Revdex.com about Wilbur’s Total Beverage A gift certificate for $will be mail** to their address on W**nesday morning… To be quite frank, we did not communicate with them about the status of their rebate and I understand their frustration I would also like to make it clear that all rebates are clear** by a third party clearing house that Wilbur’s Total Beverage has no relationship with, although we try very hard to make sure that all rebates are paid in a timely manner… If you have any questions, please contact me any time at ***.Thank you!Mat D***From: Mat D*** [mailto:[email protected]] Sent: Tuesday, July 28, 5:PMTo: '** *** *** ***'Subject: RE: Rebate OffersHey **, please accept my apology on not getting back to you a bit more promptly… Since we have first spoken in either late May or early June I have reach** out to the clearing house for both of these rebates an received nothing in response multiple times With that said, there is not excuse for not getting back to you and your wife more promptly with an explanation of what I had been working on! With that said, I’m still running into a brick wall with the clearing house’s and understand your frustration If it is ok with you, I’m going to mail out a $gift certificate to you, and ask that if the rebate ever does arrive, please just let me know I read through your letter to Revdex.com, and completely understand where you are coming from and apologize for how we have handl** this issue There is simply no excuse for our lack of communication and I appreciate your patience (we blew it!) and want to thank you for your continu** support over the years Although I have let you down this time, if I can ever be of service, please don’t hesitate to contact me!Thank you again for your business!Mat D***

Revdex.com:
I have review** the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]