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Wilco Electronics Systems, Inc

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Wilco Electronics Systems, Inc Reviews (16)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

January 15, 2016Dear *** ***,We are in receipt of the complaint issued to the Revdex.com, dated January 11, 2016.Wilco is a private cable operator that has served the Philadelphia Housing Authority for over yearsWe are in the process of transitioning our
entire system to an all digital platform. From our knowledge, the issue that *** *** had pertained to her request for digital Services at her home located at the *** ***At the date of this letter, she is now being serviced with the digital cable servicesOur deployment of the digital platform took longer than expectedHowever, the upgraded digital services are now being offered at Germantown and we made sure that *** *** was able to get serviced first, when our deployment was completed at the *** ***.If any additional information is needed, please let me know and I will oblige promptlyRegards,
Brigitte D
Executive Vice President

September 2, 2014In response to the customers complaint Wilco scheduled a Service Call on 8-27-Our technician made corrections to her wiring as well as replaced the digital receiver, The customer was satisfied with the service call and box replacementOn September 10th she spoke with
our Customer Service manager and received an adjustment to her bill for her service issues and inconvenienceIf you have any additional questions feel free to contact me directly.James WOperations Manager
Wilco Electronic Systems Inc

January 6, 2016Dear *** ***,
We are in receipt of the complaint issued to the Revdex.com, dated December 22nd, 2015, by *** *** ***We also received her complaint via our Wilco info email addressPlease regard this letter as the response to this
matter.Wilco is a private cable operator that has served the Philadelphia Housing Authority for over yearsThe exclusive agreement Wilco had with the Philadelphia Housing Authority has expiredHowever, Wilco re-negotiated a new agreement that went into effect December of The new terms of this agreement are now non-exclusive to WilcoPer the offering of internet services, Wilco does offer internet services through a partnership with *** and other nonprofits in PhiladelphiaThese partnerships keep the cost of internet affordable and available to *** residentsFor the last five months, *** has been transitioning to a new updated *** network and Wilco has been on hiatus on offering the internet services until February of Once the *** transition is complete, we will resume offering affordable internet options to all *** residentsPer the claim that Wilco is "blocking" other providers, that is not the caseWilco is not forbidding any other provider to come into ***We do not have that authority nor the will to do anything of that sortIf a homeowner that lives in *** would like to purchase *** services, all they have to do is call *** to order servicesPer the claim about not being eligible for internet services, we are unaware of the requirements of ***'s Internet programThat is something *** will have to address with ***To reiterate, Wilco is in no way blocking *** or any other providers from offering their services to *** residentsIf *** needs additional information from Wilco to serve and offer *** any Services she is requesting, *** will in most cases call Wilco to seek our assistanceWe are always cooperative to help any resident obtain services.If any additional information is needed, please let me know and I will oblige promptly.Sincerely,
Brigett DExecutive Vice President

My name is Jane P[redacted] and Ian addressing this complaint that was submitted on 05/19/2015 at 10:36 AM and was assigned an ID of [redacted].The Collection Dept. calls all customers who are past due. This customer was called several times in the past. The customer had made a promise to pay when...

we communicated with her on 05/06/15 to pay the bill on 05/08/15. We did not receive the payment. A message was left on customer voice mail in regards to her internet on 05/13/15. The customer called on 05/14/15 and said she will callback today and pay the bill, states she was in a meeting. Customer never called back on the date she said she would call back. As a courtesy on 05/18/15 a call was made from a personal business cell phone that is used when a desperate situation may arrive. The call was made and the customer was advised that she will be sent over for disconnection today. The customer said she will callback, but said she was told she had until the 22" to pay. I apologized for that miscommunication and informed her that she is scheduled to go over today for disconnection. The bill was explained to customer and the customer was a little upset about being called from a cellphone, advised customer we are allowed to call customers from this phone ###-###-#### when a desperate situation needs attention. I don’t quite understand the apology, but if it will eliminate confusion we do apologize and we appreciate all of our Customers and We Will not call her from an Unknown number again.sincerely,
Jane P[redacted]

February 10, 2016
Dear [redacted],We are in receipt of response issued to the Revdex.com, dated February 8, 2016 by [redacted].
From our understanding, all that was needed from Wilco was to inform [redacted] to reconnect the services to [redacted]. We were not the provider to disconnect her services. However, our only role was to give [redacted] authority of reconnection, after [redacted] was disconnected from [redacted], due to a system audit of their subscribers. That action was done.
We are very sorry to hear that [redacted] has had to endure the interruption of her internet and cable services. However, we completed the initial request of [redacted] to ensure that [redacted] was authorized to reconnect her services back to the [redacted] network.  At this point, this matter is out of our hands.
If [redacted] wants to contact [redacted] about crediting her account, we have no problem in answering any questions to assist [redacted] and [redacted] with that request.
In addition, if she would like to speak with a Wilco representative personally, she can feel free to call [redacted] directly, at [redacted]
Regards,
Brigitt D.Executive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I think the question is where's the bounce checks that Wilco's claim? I haven't received any copies or original checks. Any proofs to show the returned check charges of $50? As a customer, do you think I should receive these documents before I got charged?
The second issue is also related to Wilco's accounting practice. I don't know how it caused the delay for the checks hit their bank. Again, Those two checks that they have received before the pay date (12/19 & 12/20).
Regards,
[redacted]

November 7, 2014I had explained to him that Wilco does not have an exclusive contract with PHA/ and that he was able to get any other provider he chose, that would be willing to install service.I explained that during construction of the site Wilco, under it's contract with PHA at...

that time, installed the underground distribution system for cable television. [redacted] at that time did not install their system.If a resident wishes to get [redacted], and they feel they can provide service from their existing plant, we have no objection to that. The tentative restriction [redacted] has on certain addresses is based on the fact that the site was at one time totally PHA served by Wilco.I have contacted the appropriate party at [redacted] to release the address in question for possible service by [redacted].I have spoken again with the gentleman advising of this, and that Wilco has no control over what action they take.If you have any further questions or concerns please feel free to contact me directly.Sincerely,James W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because: It is not fair for me to pay for any delays caused by Wilco's payment processing department. Again, I paid [redacted] and [redacted] on those two days from the same bank account. They did not have the problems. Those two checks **. [redacted] mentioned they have received on 12/20/13 that they should have been received before 12/19 and 12/20 (which should have been sent to them two or three days before 12/19 and 12/20 from my bank). I received the confirmation email from my bank. In a current event, I submitted my monthly payment through my bank on 2/12/14, Wilco called me on 2/18/14 for payment......
**. [redacted] called me in January, 2014 regarding these two checks. I have explained to her my situation and the bank account has been closed. She said she can try to waive one $25 fee. Few days later, I received a letter from her and she didn't tell me if she will waive the fees. I haven't received any original or copy of these two checks.. She also said she will re-deposit the same checks if she did not hear from me in two days.
Regards,
[redacted]

February 1, 2016
Dear [redacted],
We are in receipt of the complaint issued to the Revdex.com, dated January 20, 2016 by [redacted].Wilco is a private cable operator that has served the Philadelphia Housing Authority (PHA) for over 30 years. We...

partner with [redacted] in providing cable television services to PHA residents.Since we first received the complaint regarding [redacted] circumstances, we have reached out to [redacted] and had [redacted] reconnected to their services. Although she is a PHA resident and one of our customers, because she was mistakenly connected to the[redacted] network, we have no problem directing [redacted] to keep [redacted] onto the[redacted] network. All is resolved.
If any additional information is needed, please let me know and I will oblige promptly.
Brigitt D.
Executive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] disconnected my services on January 28, 2016 and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my services. I haven't had tv and Internet services from [redacted] since early January (Approx 1/12/16) when Wilco told them to disconnect. I have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to [redacted] representatives expressing that I must contact Wilco about the matter because my account is a Wilco account. Due to no contact from either company, I have since sought out a new service provider. As a result of my complete disconnection from Comcast, On 1/28/16 I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contract. Those services are scheduled to be installed today (2/5/16). So, unfortunately whatever Wilco may claim they have done to rectify this issue is null. At this point my plan of action is to receive a credit on my [redacted] bill so that I don't have to pay for services I didn't receive. I don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told [redacted] to allow me to keep services. It's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed 5 years prior. I sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a 2 yr service contract with a new company.  I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquette. They did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true.
Regards,
[redacted]

Friday, March 7th 2014
To Whom It May Concern:
My name is [redacted], the collection manager of Wilco Electronic Systems, Inc. I am responding to the complaint of our customer, ID assigned [redacted] submitted on 02/20/14 12:34:20 PM. The customer had been sending checks in the amount of One-dollar. The dates we received One-dollar checks are 11/22/13 we received Two, on 11/25/13 we received Three, 12/02/13 we received Four, 12/05/13 we received One, 12/09/13 we received Two, 12/10/13 we received Two, 12/12/13 we received One,12/16/13 we received Four,12/20/13 we received Two, On 01/23/14 Two of the checks was returned because the account had been closed. The customer called regarding the fees that she were charged for non-sufficient funds, she wanted them waived. I advised the customer, unfortunately we cannot waive the fees, but if she need for us to work with her regarding a payment plan we could do so. Customer was irritable because of the Company not waiving the fees. I asked why was so many checks in the amount of one dollars was written. Customer said she was trying to win something or gain points. The customer said she cannot pay that type of money, advised her that the Company was charged a fee also.
The customer ended the call and now we are addressing the customer’s complaint.
If you should have any questions or concerns, please do not hesitate to contact me.

Review: I received a call in January regarding two bounced checks in my account. I haven't sent any checks to Wilco but always pay online through my bank. These two payments were made on 12/19/13 & 12/20/13. My bank account was closed on 12/23/13 and it wasn't my decision to close it. The questions is there's something wrong in the payment processing. Wilco asked me to pay $50 for "Bad Check Charge" and said going to suspending my internet services if I don't pay. I have been unemployed for 2 years and depend on internet to do my job searching. I really cannot afford this $50. Again, I received a call regarding this from Wilco yesterday. I have made my monthly payment last week on 2/12/14 (before the due date 2/15/14). And the gentleman said he didn't see it. Which means the payment hasn't posted to my account yet. P.S. During the same time I paid [redacted] and [redacted]. They didn't had this proble**.Desired Settlement: I would like to have a $50 [redacted] refund to my account.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It is not fair for me to pay for any delays caused by Wilco's payment processing department. Again, I paid [redacted] and [redacted] on those two days from the same bank account. They did not have the problems. Those two checks **. [redacted] mentioned they have received on 12/20/13 that they should have been received before 12/19 and 12/20 (which should have been sent to them two or three days before 12/19 and 12/20 from my bank). I received the confirmation email from my bank. In a current event, I submitted my monthly payment through my bank on 2/12/14, Wilco called me on 2/18/14 for payment......

**. [redacted] called me in January, 2014 regarding these two checks. I have explained to her my situation and the bank account has been closed. She said she can try to waive one $25 fee. Few days later, I received a letter from her and she didn't tell me if she will waive the fees. I haven't received any original or copy of these two checks.. She also said she will re-deposit the same checks if she did not hear from me in two days.

Regards,

Business

Response:

Friday, March 7th 2014

To Whom It May Concern:

My name is [redacted], the collection manager of Wilco Electronic Systems, Inc. I am responding to the complaint of our customer, ID assigned [redacted] submitted on 02/20/14 12:34:20 PM. The customer had been sending checks in the amount of One-dollar. The dates we received One-dollar checks are 11/22/13 we received Two, on 11/25/13 we received Three, 12/02/13 we received Four, 12/05/13 we received One, 12/09/13 we received Two, 12/10/13 we received Two, 12/12/13 we received One,12/16/13 we received Four,12/20/13 we received Two, On 01/23/14 Two of the checks was returned because the account had been closed. The customer called regarding the fees that she were charged for non-sufficient funds, she wanted them waived. I advised the customer, unfortunately we cannot waive the fees, but if she need for us to work with her regarding a payment plan we could do so. Customer was irritable because of the Company not waiving the fees. I asked why was so many checks in the amount of one dollars was written. Customer said she was trying to win something or gain points. The customer said she cannot pay that type of money, advised her that the Company was charged a fee also.

The customer ended the call and now we are addressing the customer’s complaint.

If you should have any questions or concerns, please do not hesitate to contact me.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I think the question is where's the bounce checks that Wilco's claim? I haven't received any copies or original checks. Any proofs to show the returned check charges of $50? As a customer, do you think I should receive these documents before I got charged?

The second issue is also related to Wilco's accounting practice. I don't know how it caused the delay for the checks hit their bank. Again, Those two checks that they have received before the pay date (12/19 & 12/20).

Regards,

Review: Wilco Cable company refuses to release my address from its bulk contracting agreement with [redacted] cable company based on its exclusivity contract it has with the [redacted] Housing Authority. Although my home was built by PHA as part of a construction development in 2005, I do not rent from PHA and it is not a multi-family dwelling.

As such, according to section 628 of the FCC Communication Act, I should be allowed to obtain cable and internet service from a service provider of my choice.Desired Settlement: I need a written letter stating that my address has been released from Wilco's records and any bulk agreements it has with PHA. Wilco should also notify [redacted] that my address is not under any bulk agreements between the two companies.

Business

Response:

November 7, 2014I had explained to him that Wilco does not have an exclusive contract with PHA/ and that he was able to get any other provider he chose, that would be willing to install service.I explained that during construction of the site Wilco, under it's contract with PHA at that time, installed the underground distribution system for cable television. [redacted] at that time did not install their system.If a resident wishes to get [redacted], and they feel they can provide service from their existing plant, we have no objection to that. The tentative restriction [redacted] has on certain addresses is based on the fact that the site was at one time totally PHA served by Wilco.I have contacted the appropriate party at [redacted] to release the address in question for possible service by [redacted].I have spoken again with the gentleman advising of this, and that Wilco has no control over what action they take.If you have any further questions or concerns please feel free to contact me directly.Sincerely,James W

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I have called for MONTHS & ISSUE is NOT RESOLVED! I have a converter box in my living room & every morning (at about 5 am- 5:45 am) this cable box displays NO CHANNELS, message states' ONE MOMENT PLEASE, this channel should be available shortly. ref. code: [redacted]> EVERY channel, OR blocks/distorted picture can't see picture at all. This also happens on weekends after their office is CLOSED, I call & get a recording stating 'if you are experiencing an outage, push one (1) & speak to the manager on call. I've called this SEVERAL times the phone RINGS then HANGS UP. when you call back same thing happens OVER & OVER. There were several times when I did reach customer was told the converter box had to be RESET, was transferred to another department & that message states, 'the messages is FULL, try your call again, GOOD-BYE! I pay my bill on time & this is FRUSTRATING when trying to get SERVICE and/or ISSUE RESOLVED. I need a REPLACEMENT BOX this cable BOX does NOT WORK!Desired Settlement: I EXPECT/REQUEST that this defective cable box be REPLACED with another that is WORKING, Wilco Electronic Systems, Inc. SHOULD pretest to make sure ALL CHANNELS are WORKING prior to REPLACEMENT.

Business

Response:

September 2, 2014In response to the customers complaint Wilco scheduled a Service Call on 8-27-14. Our technician made corrections to her wiring as well as replaced the digital receiver, The customer was satisfied with the service call and box replacement. On September 10th she spoke with our Customer Service manager and received an adjustment to her bill for her service issues and inconvenience. If you have any additional questions feel free to contact me directly.James WOperations Manager Wilco Electronic Systems Inc.

Review: my cable was out on the 1-26-2013 thought 1-27-2013, I called wilco on 1-28-2013 got the run around, called on 2-4-2013 samething the run aroun and on the 2-5-2013, last call was on 3-4-2013 still no response need help, just want to ask you this if I do not pay for my cable they will cut my sevice right so if am out all weekend should I not be creditedDesired Settlement: why when I call for credit on my bill you poeple keep giving me the run around that,s not fair to the consumer

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Description: Television - Cable, CATV & Satellite

Address: 1035 Camphill Road, Fort Washington, Pennsylvania, United States, 19034

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