February 10, Dear [redacted] ,We are in receipt of response issued to the Revdex.com, dated February 8, by [redacted] From our understanding, all that was needed from Wilco was to inform [redacted] to reconnect the services to [redacted] We were not the provider to disconnect her servicesHowever, our only role was to give [redacted] authority of reconnection, after [redacted] was disconnected from [redacted] , due to a system audit of their subscribersThat action was doneWe are very sorry to hear that [redacted] has had to endure the interruption of her internet and cable servicesHowever, we completed the initial request of [redacted] to ensure that [redacted] was authorized to reconnect her services back to the [redacted] network At this point, this matter is out of our handsIf [redacted] wants to contact [redacted] about crediting her account, we have no problem in answering any questions to assist [redacted] and [redacted] with that requestIn addition, if she would like to speak with a Wilco representative personally, she can feel free to call [redacted] directly, at [redacted] Regards, Brigitt D.Executive Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think the question is where's the bounce checks that Wilco's claim? I haven't received any copies or original checksAny proofs to show the returned check charges of $50? As a customer, do you think I should receive these documents before I got charged? The second issue is also related to Wilco's accounting practiceI don't know how it caused the delay for the checks hit their bankAgain, Those two checks that they have received before the pay date (12/& 12/20) Regards, [redacted] **
November 7, 2014I had explained to him that Wilco does not have an exclusive contract with PHA/ and that he was able to get any other provider he chose, that would be willing to install service.I explained that during construction of the site Wilco, under it's contract with PHA at that time, installed the underground distribution system for cable television [redacted] at that time did not install their system.If a resident wishes to get [redacted] , and they feel they can provide service from their existing plant, we have no objection to thatThe tentative restriction [redacted] has on certain addresses is based on the fact that the site was at one time totally PHA served by Wilco.I have contacted the appropriate party at [redacted] to release the address in question for possible service by [redacted] .I have spoken again with the gentleman advising of this, and that Wilco has no control over what action they take.If you have any further questions or concerns please feel free to contact me directly.Sincerely,James W
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] disconnected my services on January 28, and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my servicesI haven't had tv and Internet services from [redacted] since early January (Approx 1/12/16) when Wilco told them to disconnectI have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to [redacted] representatives expressing that I must contact Wilco about the matter because my account is a Wilco accountDue to no contact from either company, I have since sought out a new service providerAs a result of my complete disconnection from Comcast, On 1/28/I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contractThose services are scheduled to be installed today (2/5/16)So, unfortunately whatever Wilco may claim they have done to rectify this issue is nullAt this point my plan of action is to receive a credit on my [redacted] bill so that I don't have to pay for services I didn't receiveI don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told [redacted] to allow me to keep servicesIt's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed years priorI sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a yr service contract with a new company I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquetteThey did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true Regards, [redacted]
February 10, Dear [redacted] ,We are in receipt of response issued to the Revdex.com, dated February 8, by [redacted] From our understanding, all that was needed from Wilco was to inform [redacted] to reconnect the services to [redacted] We were not the provider to disconnect her servicesHowever, our only role was to give [redacted] authority of reconnection, after [redacted] was disconnected from [redacted] , due to a system audit of their subscribersThat action was doneWe are very sorry to hear that [redacted] has had to endure the interruption of her internet and cable servicesHowever, we completed the initial request of [redacted] to ensure that [redacted] was authorized to reconnect her services back to the [redacted] network At this point, this matter is out of our handsIf [redacted] wants to contact [redacted] about crediting her account, we have no problem in answering any questions to assist [redacted] and [redacted] with that requestIn addition, if she would like to speak with a Wilco representative personally, she can feel free to call [redacted] directly, at [redacted] Regards, Brigitt D.Executive Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think the question is where's the bounce checks that Wilco's claim? I haven't received any copies or original checksAny proofs to show the returned check charges of $50? As a customer, do you think I should receive these documents before I got charged? The second issue is also related to Wilco's accounting practiceI don't know how it caused the delay for the checks hit their bankAgain, Those two checks that they have received before the pay date (12/& 12/20) Regards, [redacted] **
November 7, 2014I had explained to him that Wilco does not have an exclusive contract with PHA/ and that he was able to get any other provider he chose, that would be willing to install service.I explained that during construction of the site Wilco, under it's contract with PHA at that time, installed the underground distribution system for cable television [redacted] at that time did not install their system.If a resident wishes to get [redacted] , and they feel they can provide service from their existing plant, we have no objection to thatThe tentative restriction [redacted] has on certain addresses is based on the fact that the site was at one time totally PHA served by Wilco.I have contacted the appropriate party at [redacted] to release the address in question for possible service by [redacted] .I have spoken again with the gentleman advising of this, and that Wilco has no control over what action they take.If you have any further questions or concerns please feel free to contact me directly.Sincerely,James W
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] disconnected my services on January 28, and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my servicesI haven't had tv and Internet services from [redacted] since early January (Approx 1/12/16) when Wilco told them to disconnectI have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to [redacted] representatives expressing that I must contact Wilco about the matter because my account is a Wilco accountDue to no contact from either company, I have since sought out a new service providerAs a result of my complete disconnection from Comcast, On 1/28/I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contractThose services are scheduled to be installed today (2/5/16)So, unfortunately whatever Wilco may claim they have done to rectify this issue is nullAt this point my plan of action is to receive a credit on my [redacted] bill so that I don't have to pay for services I didn't receiveI don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told [redacted] to allow me to keep servicesIt's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed years priorI sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a yr service contract with a new company I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquetteThey did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true Regards, [redacted]