Wilcox Electric

In response to the above mentioned business complaint, I would like to let you know e.exactly what occurred with the client thatresulted in the so called delay in returning her $key card deposit.The client came into our business for a tour last June/July indicating she needed care immediately for
her two childrenWe providedher all the appropriate materials for registration, set up a start date and when the date arrived, she and the children did not show up.We received no phone callAfter finally reaching her, she indicated that she could not afford the tuition and that she had applied forState of Wisconsin aidShe explained that once she received that she would then begin bring the childrenIn September, I receivednotification that the children where now approvedI never heard from the client between June/July and SeptemberOnce again, Icontacted the client to indicate that our fall schedule had begun and without knowing the children's schedule, I could not providecare for them.The client explained her work schedule varied, I said that would be fine as long as I received her schedule the Wednesday prior to theweek need care (which is our policy)She provided it for approximately weeks, then I had to repeatedly contact her to get thechildren's schedule (which is not our policy)The client said once again they need immediate care, scheduled them and nevershow/or cancelledlance again explained that attendance is based on enrollment to tile program, not attendance and we must havea scheduleAs a result of the lack of required information t hat must be received from the client, the children stopped attending inmid-DecemberThe client contact us just before the Christmas holiday, asking for care over the school break, once again she was ano-show.At this point, the attendance spots were filled by other clients.We heard nothing from the client until just before the Easter holiday, we informed her that we were unable to take the children, asregistration was closed for that weekShe was also informed that the program the children attended was full and she would have tomake other arrangements.She returned her key card on April 2, Refund was issued May I5, 2015, which a reasonable amount of timeJust a side note,we wrote off $for her portion of the tuition due but never collected)If you have any further questions, please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI do receive state aid for child care and I do dispute her claim to writing off any monetary amounts that I might have owed. This can easily be verified by contacting the state department and I can provide the numbers upon request. The state department can also verify why I didn't have childcare between December and April as it was a complicated situation and not one that should have kicked me out of a day  care. (Which just a side note-but after contacting the state I recently found out that it wasnt until April that Lots for Tots even ended their arrangements to accept payments from the state on my behalf for childcare).  I did approach them at the beginning of the year to inquire about rates and services however I did NOT actively apply until the fall as the owner knows and is trying to otherwise imply. I work retail and my schedule came out weekly which I handed to them as soon as I received it. They were aware of that at registration why its an issue now I'm not sure. There are alot of implications made in Lots for Tots response that unfortunately are not true. All I wanted from them was a timely response and my refund. Why the discrimination and the nastiness is beyond me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]