Wilcox Pools and Ernie Wilcox have been truly amazing putting in my pool from start to finish! Ernie helped me with the size and design of the fiberglass pool and the surrounding concrete. He also handled the removal of a dead and hollow tree. Wilcox Pools' price and completion of the job quote were accurate even finishing sooner than originally expected. Ernie and his staff worked tirelessly!
My new pool is beautiful and my yard is back to its original conditions. I couldn't be happier with Wilcox Pools!
Farm Credit Mid-America (FCMA) is an earnings based lender that strives to meet the needs of our applicants and customers. As stated in the Complaint, the applicants submitted an application in...
January 2016. FCMA held the application open to allow the applicants time to provide additional information, i.e., their 2015 tax returns. The loan officer who took the loan application accepted employment outside of the Farm Credit system; his last day at FCMA was April 15, 2016. The applicants' 2015 income tax returns were provided to FCMA on April 18, 2016. The completed application, including the 2015 tax returns did not support the applicants' loan request, and therefore, the decision was made to decline the loan request. On April 20, 2016, two FCMA loan officers met the applicants at their home to inform the applicants of the denial and the reasons for the denial. Farm Credit provided the written denial letter, which was mailed on April 25, 2016. The denial letter set out the applicants' right to have the decision reviewed. To date, the applicants have not exercised their right to a review. The denial was based upon the reasons stated in the denial letter, a copy of which we can provide with the applicants' consent. FCMA violated no laws or regulations in its dealings with this application. FCMA prides itself on its dealings with customers and regrets that it cannot always satisfy their requests. We trust that you will find this response sufficient to respond to the complaint, however, please let me know if you require any additional information.
Sincerely,
Phillip T[redacted], Sr. Credit Officer
Wilcox Pools did an excellent job! I was very pleased with their professional demeanor and how quick they finished my new fiberglass swimming pool! Thank you Wilcox Pools for all your hard work! My wife and I appreciate Ernie and the guys!!!
Wilcox Pools and Ernie Wilcox have been truly amazing putting in my pool from start to finish! Ernie helped me with the size and design of the fiberglass pool and the surrounding concrete. He also handled the removal of a dead and hollow tree. Wilcox Pools' price and completion of the job quote were accurate even finishing sooner than originally expected. Ernie and his staff worked tirelessly!
My new pool is beautiful and my yard is back to its original conditions. I couldn't be happier with Wilcox Pools!
Thank you Ernie and Wilcox Pools!
Farm Credit Mid-America (FCMA) is an earnings based lender that strives to meet the needs of our applicants and customers. As stated in the Complaint, the applicants submitted an application in...
January 2016. FCMA held the application open to allow the applicants time to provide additional information, i.e., their 2015 tax returns. The loan officer who took the loan application accepted employment outside of the Farm Credit system; his last day at FCMA was April 15, 2016. The applicants' 2015 income tax returns were provided to FCMA on April 18, 2016. The completed application, including the 2015 tax returns did not support the applicants' loan request, and therefore, the decision was made to decline the loan request. On April 20, 2016, two FCMA loan officers met the applicants at their home to inform the applicants of the denial and the reasons for the denial. Farm Credit provided the written denial letter, which was mailed on April 25, 2016. The denial letter set out the applicants' right to have the decision reviewed. To date, the applicants have not exercised their right to a review. The denial was based upon the reasons stated in the denial letter, a copy of which we can provide with the applicants' consent. FCMA violated no laws or regulations in its dealings with this application. FCMA prides itself on its dealings with customers and regrets that it cannot always satisfy their requests. We trust that you will find this response sufficient to respond to the complaint, however, please let me know if you require any additional information.
Sincerely,
Phillip T[redacted], Sr. Credit Officer
Wilcox Pools did an excellent job! I was very pleased with their professional demeanor and how quick they finished my new fiberglass swimming pool! Thank you Wilcox Pools for all your hard work! My wife and I appreciate Ernie and the guys!!!