I honestly do not remember the customer and the complaint madeWe trim many trees and never get any complaints ; they should have addressed the issue soonerWe always acknowledge our faults and go back and fix themThey don't want to have anything to do with me, so there is nothing I can
do.Thanks*** ***
Initial Business Response /* (1000, 5, 2015/05/27) */
We did additional work beside stump grinding for the stump grinding I refunded his moneyFor the stump grinding, it was a very tight location but the customer still insisted for me to proceed with the jobI finally refused, total job was $
and the stump portion of it was $which we refunded
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They helped repair some of the damage done and gave parts, labor, and a partial refund for the broken item for replacement
Revdex.com: Complaint: *** I am rejecting this response because:Considering the service that I got from this company it does not surprise me that he does not remember even though I made him come back the next day to finish trimming the tree still growing over the house, and clean up the huge mess they left in front of my house, threatening to stop payment on my credit cardwhen they left next day, the street still had a lot of debris in it which I ended up sweeping that portion of the street.I would think because of this that you would remember, I certainly would if I ran a business.This why I do not choose to have any other contact with this company
Sincerely,
*** ***
I honestly do not remember the customer and the complaint madeWe trim many trees and never get any complaints ; they should have addressed the issue soonerWe always acknowledge our faults and go back and fix themThey don't want to have anything to do with me, so there is nothing I can
do.Thanks*** ***
Initial Business Response /* (1000, 5, 2015/05/27) */
We did additional work beside stump grinding for the stump grinding I refunded his moneyFor the stump grinding, it was a very tight location but the customer still insisted for me to proceed with the jobI finally refused, total job was $
and the stump portion of it was $which we refunded
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They helped repair some of the damage done and gave parts, labor, and a partial refund for the broken item for replacement
Revdex.com: Complaint: *** I am rejecting this response because:Considering the service that I got from this company it does not surprise me that he does not remember even though I made him come back the next day to finish trimming the tree still growing over the house, and clean up the huge mess they left in front of my house, threatening to stop payment on my credit cardwhen they left next day, the street still had a lot of debris in it which I ended up sweeping that portion of the street.I would think because of this that you would remember, I certainly would if I ran a business.This why I do not choose to have any other contact with this company
Sincerely,
*** ***