Wild Bill's Old West Trading Company

"We have sold neon for approximately yearsOur policy has and us its yours at time of purchaseWe have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break itWe show the customer it works at the time of saleBecause several have broken them putting in or taking out of vehicleTheir sign was not broken when she took possessionThank you for your time [redacted] ***"

I am rejecting this response because: The sign was lit up while on the wall. I am not totally sold that it was our fault it was broke some how. How do I know the guy removing it from high up on the wall didn't break it. It was never plugged back in once it was removed from the wall. All I know is when I went to plug it in Christmas morning it was broke. I will find someone to fix it if I have to but will never use this company again. I am only one person but I will make sure my experience is shared with everyone I know. Very disappointed in our local business

I am rejecting this response because: We were careful with this sign and handle it per the instructions. I don't know what else a consumer can do. On the receipt it states exchanges widays. It doesn't state all sales final. If that policy would have been told to me, I would never have wasted $200. It is so disappointing when you try to support local business people and this is the kind of treatment you receive

"We have sold neon for approximately yearsOur policy has and us its yours at time of purchaseWe have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break
itWe show the customer it works at the time of saleBecause several have broken them putting in or taking out of vehicleTheir sign was not broken when she took possessionThank you for your time*** ***"

This is no simpleWe don’t take back a neon when the customer have broken itThat’s a ridiculous notionIt’s possible I can get it repaired for her at her cost, not mineWe have even started a new policy because of her, having the customer sign a statement upon purchaseThanks
***

This is no simpleWe don’t take back a neon when the customer have broken itThat’s a ridiculous notionIt’s possible I can get it repaired for her at her cost, not mineWe have even started a new policy because of her, having the customer sign a statement upon purchase.Thanks***

"We have sold neon for approximately yearsOur policy has and us its yours at time of purchaseWe have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break itWe show the customer it works at the time of saleBecause several have
broken them putting in or taking out of vehicleTheir sign was not broken when she took possessionThank you for your time*** ***"