Do NOT do business with Merchant Services USA I have had them for the past months and they have never returned even ONE of my phone calls with questions regarding be over billed multiple times Now I have been trying to cancel for the last months and am still getting bills from them Hands down the worst company I have ever dealt with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.hello [redacted] our desired resolution is that bank card services will give me a written notice stating that I do not owe them dollars as per my conversation with youRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
RE: Revdex.com Complaint ID# [redacted] In response to Mr [redacted] 's, request a new customer service representative has been assigned and all other refunds and requests satisfiedMr [redacted] has decided to continue service with our companyThe above was confirmed in a telephone conversation between myself and Mr [redacted] today 02/19/ Thanks again for your assistance and we are happy Mr [redacted] is now satisfied and have corrected a procedural error to avoid another customer having a similar experience Respectfully, [redacted]
Regarding "For Merchant Services USA to stop wrongfully/blindly billing me per month for a service I no longer have"We have stopped charging his account.Regarding "A refund on the service fees charged after the account cancelled" We have issued refunds for the two charges totaling $22.94.Regarding "A refund of the mysterious charges pre and post cancellation"(Dataminer) A total of $will be refunded by MCPS in to business days.Regarding the $early termination fee: That was a contractually agreed to chargeCopies of said contract have already been provided.In conclusion unlike most of Revdex.com complaints- Those of a consumer nature, this is a business to business contractual agreementWe are held contractually responsible to fulfill our obligations under the agreement by our clientsWe must insist they do the sameIf all companies had the complainants same attitude, it would make it impossible to conduct business as a contract/agreement would have no binding effect on the two parties involvedNo refund can be given as it would set a dangerous precedent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I fully understood what their sales representative sold to me which was not what I was being charged I should not have to continuously check my account for "errors" to have them corrected I agree that I am in the process of getting quotes from other credit card service companies to compare to what I have with Merchant Choice and [redacted] *** I am waiting to receive a quote from a bank Regards, [redacted]
RE: Complaint # [redacted] Regardless of the fact that; above your signature it directs you to detailed information related to the termination rights and obligations set forth in the agreement, along with the web address to view same; an additional copy of the terms and conditions were mailed to you along with a welcome letterAll that aside, if you are unhappy we have failed youA $refund of your early termination fee will be credited back to your account by [redacted] as per your requestFurthermore this letter shall confirm that your account is closedIf we may be of further assistance Please do not hesitate to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
In response to Merchant Choice 9/22/response, I would like Merchant Choice to guarantee that my account will not get hit with duplications of charges, errors, any new services that have not been agreed to, by me, in writing I should not have to constantly monitor my account to catch errors and waste more time having them corrected.
(I also want to document that *** agreed to let us out of the contract should I decide that is what I want to do.)
Regards,
*** ***
As *** *** is not satisfied we are confusedShe asked us to keep her account open until she receives a quote from another bank that she likes better than us
She agreed to share with us that quote to review with her to confirm it is indeed a better dealAs of this date we have not received a complete quote from her to reviewWe would appreciate *** *** responding via Revdex.com with exactly what action we can take to fully satisfy her
Last week I spoke with *** who now better understands the various partners involvedErrors were made on her account which have been correctedOther
companies and banks that *** was considering switching to have either not provided her with a complete list of fees, or have not yet been receivedI have offered to review them together with her so she can compare apples with apples. On 09/02/I spoke with *** who asked that we continue to work on her ultimate satisfaction which is of course our goalWith that in mind the resolution of this complaint is still continuing as per *** request
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I could argue that amendments were made to an agreement that I was not aware of but instead I will say that I followed procedure for cancelling as I was instructed by a representative that claimed to share a common goal with me which was to have this account cancel without an early termination fee so much so that I waited 2 years to cancel without being charged this fee. I can't understand what I could have done differently after so many attempts to understand what needs to happen, why and what changed from the contract that I signed initially, etc. I will add that other complaints were in fact other businesses, some having the exact same issue as mine and they had been refunded cancellation fee or canceled without a fee.
Regards,[redacted]
RE: Complaint #[redacted] Regardless of the fact that; above your signature it directs you to detailed information related to the termination rights and obligations set forth in the agreement, along with the web address to view same; an additional copy of the terms and conditions were...
mailed to you along with a welcome letter. All that aside, if you are unhappy we have failed you. A $495 refund of your early termination fee will be credited back to your account by [redacted] as per your request. Furthermore this letter shall confirm that your account is closed. If we may be of further assistance Please do not hesitate to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.hello [redacted]
our desired resolution is that bank card services will give me a written notice stating that I do not owe them 495 dollars as per my conversation with youRegards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11078329, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I cannot guarantee that our company or the banks and ISO’s we represent will not make a mistake.
I believe that no company that is honest can give such a guarantee. However when mistakes occur how a company responds is what matters. In this regard we have corrected both our errors, and Merchants Choice Payment Solutions errors in each and every case.
The contracts current term (3 year term) that you are now in expires 08/16/2016. If you cancel before that a $495 early termination fee applies that is charged by Merchants Choice Payment Solutions. If however you wish to cancel at this time we will see that the $495 early termination fee is waived. If however you decide to continue then the waiver will not apply and the full terms and conditions (you agreed to at the time you opened the account) of the contract will be enforced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I fully understood what their sales representative sold to me which was not what I was being charged. I should not have to continuously check my account for "errors" to have them corrected. I agree that I am in the process of getting quotes from other credit card service companies to compare to what I have with Merchant Choice and [redacted]. I am waiting to receive a quote from a bank.
Regards,
[redacted]
RE: Revdex.com Complaint ID# [redacted]
In response to Mr. [redacted]'s, request a new customer service representative has been assigned and all other refunds and requests satisfied. Mr. [redacted] has decided to continue service with our company. The above was confirmed in a telephone conversation...
between myself and Mr. [redacted] today 02/19/2014.
Thanks again for your assistance and we are happy Mr. [redacted] is now satisfied and have corrected a procedural error to avoid another customer having a similar experience.
Respectfully,
[redacted]
Regarding "For Merchant Services USA to stop wrongfully/blindly billing me per month for a service I no longer have"We have stopped charging his account.Regarding "A refund on the service fees charged after the account cancelled" We have issued refunds for the two charges totaling...
$22.94.Regarding "A refund of the mysterious charges pre and post cancellation"(Dataminer) A total of $29.85 will be refunded by MCPS in 2 to 3 business days.Regarding the $495 early termination fee: That was a contractually agreed to charge. Copies of said contract have already been provided.In conclusion unlike most of Revdex.com complaints- Those of a consumer nature, this is a business to business contractual agreement. We are held contractually responsible to fulfill our obligations under the agreement by our clients. We must insist they do the same. If all companies had the complainants same attitude, it would make it impossible to conduct business as a contract/agreement would have no binding effect on the two parties involved. No refund can be given as it would set a dangerous precedent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Do NOT do business with Merchant Services USA. I have had them for the past 18 months and they have never returned even ONE of my phone calls with questions regarding be over billed multiple times. Now I have been trying to cancel for the last 3 months and am still getting bills from them. Hands down the worst company I have ever dealt with
Do NOT do business with Merchant Services USA I have had them for the past months and they have never returned even ONE of my phone calls with questions regarding be over billed multiple times Now I have been trying to cancel for the last months and am still getting bills from them Hands down the worst company I have ever dealt with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.hello [redacted] our desired resolution is that bank card services will give me a written notice stating that I do not owe them dollars as per my conversation with youRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
RE: Revdex.com Complaint ID# [redacted] In response to Mr [redacted] 's, request a new customer service representative has been assigned and all other refunds and requests satisfiedMr [redacted] has decided to continue service with our companyThe above was confirmed in a telephone conversation between myself and Mr [redacted] today 02/19/ Thanks again for your assistance and we are happy Mr [redacted] is now satisfied and have corrected a procedural error to avoid another customer having a similar experience Respectfully, [redacted]
Regarding "For Merchant Services USA to stop wrongfully/blindly billing me per month for a service I no longer have"We have stopped charging his account.Regarding "A refund on the service fees charged after the account cancelled" We have issued refunds for the two charges totaling $22.94.Regarding "A refund of the mysterious charges pre and post cancellation"(Dataminer) A total of $will be refunded by MCPS in to business days.Regarding the $early termination fee: That was a contractually agreed to chargeCopies of said contract have already been provided.In conclusion unlike most of Revdex.com complaints- Those of a consumer nature, this is a business to business contractual agreementWe are held contractually responsible to fulfill our obligations under the agreement by our clientsWe must insist they do the sameIf all companies had the complainants same attitude, it would make it impossible to conduct business as a contract/agreement would have no binding effect on the two parties involvedNo refund can be given as it would set a dangerous precedent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I fully understood what their sales representative sold to me which was not what I was being charged I should not have to continuously check my account for "errors" to have them corrected I agree that I am in the process of getting quotes from other credit card service companies to compare to what I have with Merchant Choice and [redacted] *** I am waiting to receive a quote from a bank Regards, [redacted]
RE: Complaint # [redacted] Regardless of the fact that; above your signature it directs you to detailed information related to the termination rights and obligations set forth in the agreement, along with the web address to view same; an additional copy of the terms and conditions were mailed to you along with a welcome letterAll that aside, if you are unhappy we have failed youA $refund of your early termination fee will be credited back to your account by [redacted] as per your requestFurthermore this letter shall confirm that your account is closedIf we may be of further assistance Please do not hesitate to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
In response to Merchant Choice 9/22/response, I would like Merchant Choice to guarantee that my account will not get hit with duplications of charges, errors, any new services that have not been agreed to, by me, in writing I should not have to constantly monitor my account to catch errors and waste more time having them corrected.
(I also want to document that *** agreed to let us out of the contract should I decide that is what I want to do.)
Regards,
*** ***
As *** *** is not satisfied we are confusedShe asked us to keep her account open until she receives a quote from another bank that she likes better than us
She agreed to share with us that quote to review with her to confirm it is indeed a better dealAs of this date we have not received a complete quote from her to reviewWe would appreciate *** *** responding via Revdex.com with exactly what action we can take to fully satisfy her
Last week I spoke with *** who now better understands the various partners involvedErrors were made on her account which have been correctedOther
companies and banks that *** was considering switching to have either not provided her with a complete list of fees, or have not yet been receivedI have offered to review them together with her so she can compare apples with apples. On 09/02/I spoke with *** who asked that we continue to work on her ultimate satisfaction which is of course our goalWith that in mind the resolution of this complaint is still continuing as per *** request
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I could argue that amendments were made to an agreement that I was not aware of but instead I will say that I followed procedure for cancelling as I was instructed by a representative that claimed to share a common goal with me which was to have this account cancel without an early termination fee so much so that I waited 2 years to cancel without being charged this fee. I can't understand what I could have done differently after so many attempts to understand what needs to happen, why and what changed from the contract that I signed initially, etc. I will add that other complaints were in fact other businesses, some having the exact same issue as mine and they had been refunded cancellation fee or canceled without a fee.
Regards,[redacted]
RE: Complaint #[redacted] Regardless of the fact that; above your signature it directs you to detailed information related to the termination rights and obligations set forth in the agreement, along with the web address to view same; an additional copy of the terms and conditions were...
mailed to you along with a welcome letter. All that aside, if you are unhappy we have failed you. A $495 refund of your early termination fee will be credited back to your account by [redacted] as per your request. Furthermore this letter shall confirm that your account is closed. If we may be of further assistance Please do not hesitate to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.hello [redacted]
our desired resolution is that bank card services will give me a written notice stating that I do not owe them 495 dollars as per my conversation with youRegards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11078329, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards the complaint#[redacted]
I cannot guarantee that our company or the banks and ISO’s we represent will not make a mistake.
I believe that no company that is honest can give such a guarantee. However when mistakes occur how a company responds is what matters. In this regard we have corrected both our errors, and Merchants Choice Payment Solutions errors in each and every case.
The contracts current term (3 year term) that you are now in expires 08/16/2016. If you cancel before that a $495 early termination fee applies that is charged by Merchants Choice Payment Solutions. If however you wish to cancel at this time we will see that the $495 early termination fee is waived. If however you decide to continue then the waiver will not apply and the full terms and conditions (you agreed to at the time you opened the account) of the contract will be enforced.
Please advise me of your decision.
Respectfully yours,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I fully understood what their sales representative sold to me which was not what I was being charged. I should not have to continuously check my account for "errors" to have them corrected. I agree that I am in the process of getting quotes from other credit card service companies to compare to what I have with Merchant Choice and [redacted]. I am waiting to receive a quote from a bank.
Regards,
[redacted]
RE: Revdex.com Complaint ID# [redacted]
In response to Mr. [redacted]'s, request a new customer service representative has been assigned and all other refunds and requests satisfied. Mr. [redacted] has decided to continue service with our company. The above was confirmed in a telephone conversation...
between myself and Mr. [redacted] today 02/19/2014.
Thanks again for your assistance and we are happy Mr. [redacted] is now satisfied and have corrected a procedural error to avoid another customer having a similar experience.
Respectfully,
[redacted]
Regarding "For Merchant Services USA to stop wrongfully/blindly billing me per month for a service I no longer have"We have stopped charging his account.Regarding "A refund on the service fees charged after the account cancelled" We have issued refunds for the two charges totaling...
$22.94.Regarding "A refund of the mysterious charges pre and post cancellation"(Dataminer) A total of $29.85 will be refunded by MCPS in 2 to 3 business days.Regarding the $495 early termination fee: That was a contractually agreed to charge. Copies of said contract have already been provided.In conclusion unlike most of Revdex.com complaints- Those of a consumer nature, this is a business to business contractual agreement. We are held contractually responsible to fulfill our obligations under the agreement by our clients. We must insist they do the same. If all companies had the complainants same attitude, it would make it impossible to conduct business as a contract/agreement would have no binding effect on the two parties involved. No refund can be given as it would set a dangerous precedent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Do NOT do business with Merchant Services USA. I have had them for the past 18 months and they have never returned even ONE of my phone calls with questions regarding be over billed multiple times. Now I have been trying to cancel for the last 3 months and am still getting bills from them. Hands down the worst company I have ever dealt with