Wild Orchid Quilts Dba Benzara Inc.

Initial Business Response /* (1000, 24, 2015/01/26) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***
Customer purchase the item more than a year agoAt the time of receipt of item customer inspected the item and found okNow she is
calling after year that item is damaged and she want refundWe have clear day easy return policy which is clearly stated on websiteThis is the URL of return policy
http://www.wildorchidquilts.net/returns.html
Case Log: Both *** and I explained the day return policyAfter more than minutes of listening to her, she started getting abusive toward myself and the companyShe hung up on me before I could end the call
We cannot acept any retrun after year
Initial Consumer Rebuttal /* (3000, 26, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I originally filed this complaint with Revdex.com a few months after I received the mirror from Wild OrchidI was surprised to be receiving more information on this a year later,however, I am glad it was reopened because I never received a response last yearI do not accept the response from Wild Orchid because they never addressed the real issue of advertisement about the mirror from their websiteThey stated it was in round, which is all I had clearance for where I was going to put the mirror, and it came in measuring nearly inches! Therefore it did not fit where I needed it to goAs a customer, you trust that the company's measurements are exact when advertising their productsI would have never thought to measure it myself within the day return policy to check and make sure the company's advertisement was correctI don't think any customer would know to do that!!! I got frustrated on the phone with them after the company just kept repeating themselves about not being able to help me at all because of the strict day policy, not caring about what I Was saying in regards to their advertisementThey never addressed that issue then, like they are not addressing it now! As you can see, that would be very frustrating when a person does not acknowledge a topic you are addressingThey robotically kept repeating that they only could help me within the first days I guess no matter whatEven if they mess up on their website and tell the customer the mirror is inches smaller than it wasAgain, I would have never purchased the mirror to begin with had I known it was in round and therefore would not fit in the space I wanted it to goThe reason I could not put the mirror up right away was due to the holiday season, where I had holiday decor up where I was going to put this mirrorIt was going to go above my fireplace, where there is an inset of inches in the wood surroundI do not think it is fair that Wild Orchid does not address this advertisement issue with their posted measurement of this mirror, nor do I think it was fair that they would not let me return it when it was their fault! What terrible customer service to not have any other policy to address matters such as theseThere should be exceptions to the rule sometimes, especially when it's the own company's fault
Final Business Response /* (4000, 30, 2015/03/01) */
Compalin filed long time after policy

Initial Business Response /* (1000, 13, 2015/01/26) */
Contact Name and Title: ***
Contact Email: ***
Item was not in stokFull refund has been issued to customer on *** 10thPaypal refund recipt attached
PayPal Transaction
The PayPal
Transaction Confirmation page displays the details of PayPal transactionsThe page displays the result obtained from PayPal
Transaction ID 5RCXXXXXXXXXXXXXX
Parent Transaction ID ***
Payer E-mail ***
Last Name ***
Street
City
Country
Gross Amount -
Fee Amount
Settle Amount
Tax Amount
Payment Status Completed
Payment Type instant
Pending Reason None
Seller Protection Ineligible
Payment Date Sat *** 06:08:
Note: You may wish to print this page for your records
Thanks
If you have any issue do let us know

I purchased a product from this company that was defectiveI asked to return the product (which on their website says is hassle-free) and was strung along for over a month as communication only occurred on weekly basisThey finally let me return it over a month laterIt's been over a week since confirmed delivery and they still haven't refunded me my paymentNow trying to get it back through a dispute
Avoid this company at all costs as their return process is the worst I've ever experienced!

This is regarding complaint ID *** We sincerely regret that the mirror arrived damaged to the customer and the inconvenience causedOur customer service representative *** had forwarded the request for full refund to the accounting department on Dec 29th We have processed a full
refund to the credit card provided on this order, ending with on Jan 4th and here is the receipt of the refund :- Transaction *** Credit Card x*** *** Address Info Result ** Details *** * *** Thanks Sincerely *** *** Manager - Customer service Wild Orchid IncBenzara Inc

This is regarding complaint ID [redacted] We sincerely regret that the mirror arrived damaged to the customer and the inconvenience caused. Our customer service representative [redacted] had forwarded the request for full refund to the accounting department on Dec 29th...

2015. We have processed a full refund to the credit card provided on this order, ending with 2774 on Jan 4th 2016 and here is the receipt of the refund :-  
Transaction [redacted] Credit 95.85
Card x[redacted]
Address Info  
Result **
Details [redacted]
  Thanks Sincerely   [redacted] Manager - Customer service Wild Orchid Inc. Benzara Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 13, 2015/01/26) */
Contact Name and Title: [redacted]
Contact Email: [redacted]
Item was not in stok. Full refund has been issued to customer on [redacted] 10th. Paypal refund recipt attached.
PayPal Transaction
The...

PayPal Transaction Confirmation page displays the details of PayPal transactions. The page displays the result obtained from PayPal.
Transaction ID 5RCXXXXXXXXXXXXXX
Parent Transaction ID [redacted]
Payer E-mail [redacted]
Last Name [redacted]
Street
City
Country
Gross Amount -376.53
Fee Amount
Settle Amount
Tax Amount 0.00
Payment Status Completed
Payment Type instant
Pending Reason None
Seller Protection Ineligible
Payment Date Sat [redacted] 10 06:08:11 2015
Note: You may wish to print this page for your records.
Thanks
If you have any issue do let us know.