Wild Vine Canning

Dear [redacted] , We would like to thank you for purchasing a jar of our Peach Bourbon Pecan Jam We individually weigh and label every jar to the proper weight listed on the jar according to FDA guidelines for semi-solid and solid products Our 8-ounce jars will hold a variety of different products of different densities that can create the illusion that the jar is not completely full Also, we would like to clarify that the jar must have airspace at the topWe cook all of our products in small batches and sterilize them in the traditional water bath method, which requires the airspace to properly seal the jar You can find out more information about this method at the Ball Canning Website, [redacted] In addition when bagging any purchase, we add the tissue as a courtesy to prevent damage to your jar while you continue to shop We did not intend to mislead you and will consider your concerns in the future as we bag customer ordersOur Best Regards, [redacted] Wild Vine Canning

Dear [redacted] , We would like to thank you for purchasing a jar of our Peach Bourbon Pecan Jam We individually weigh and label every jar to the proper weight listed on the jar according to FDA guidelines for semi-solid and solid products Our 8-ounce jars will hold a variety of different products of different densities that can create the illusion that the jar is not completely full Also, we would like to clarify that the jar must have airspace at the topWe cook all of our products in small batches and sterilize them in the traditional water bath method, which requires the airspace to properly seal the jar You can find out more information about this method at the Ball Canning Website, [redacted] In addition when bagging any purchase, we add the tissue as a courtesy to prevent damage to your jar while you continue to shop We did not intend to mislead you and will consider your concerns in the future as we bag customer orders.Our Best Regards, [redacted] ***Wild Vine Canning

Dear [redacted],  We would like to thank you for purchasing a jar of our Peach Bourbon Pecan Jam.  We individually weigh and label every jar to the proper weight listed on the jar according to FDA guidelines for semi-solid and solid products.  Our 8-ounce jars will hold a...

variety of different products of different densities that can create the illusion that the jar is not completely full.   Also, we would like to clarify that the jar must have airspace at the top. We cook all of our products in small batches and sterilize them in the traditional water bath method, which requires the airspace to properly seal the jar.  You can find out more information about this method at the Ball Canning Website, [redacted]In addition when bagging any purchase, we add the tissue as a courtesy to prevent damage to your jar while you continue to shop.  We did not intend to mislead you and will consider your concerns in the future as we bag customer orders.Our Best Regards,[redacted]Wild Vine Canning

Dear [redacted], 
 
We would like to thank you for purchasing a jar of our Peach Bourbon Pecan Jam.  We individually weigh and label every jar to the proper weight listed on the jar according to FDA guidelines for semi-solid and...

solid products.  Our 8-ounce jars will hold a variety of different products of different densities that can create the illusion that the jar is not completely full.   Also, we would like to clarify that the jar must have airspace at the top. We cook all of our products in small batches and sterilize them in the traditional water bath method, which requires the airspace to properly seal the jar.  You can find out more information about this method at the Ball Canning Website, [redacted]
In addition when bagging any purchase, we add the tissue as a courtesy to prevent damage to your jar while you continue to shop.  We did not intend to mislead you and will consider your concerns in the future as we bag customer orders.
Our Best Regards,
[redacted]
Wild Vine Canning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]