Wild Water Express Wash

July 9, 2015Ms*** ***Revdex.comViewridge Ave200San Diego, CA 92123-1688Re: ID ***Dear Ms***:I am in receipt of your letter and I additionally received an email from the customer on June 26at 1:p.m.At that
moment, I contacted the manager and was advised that the daily check for water, usingthe paste applied to the dipstick revealed NO water in the tanksFurther that this test had beendone as required, morning and nightI had the manager make an immediate check to becertain and again, no water was presentAdditionally, we sell approximately 1,gailons ofdiesel fuel every day and no other customer has reported any issueThis fact alone places agreat deal of doubt on the statements of the repair facility.We certainly regret that Mr./Ms*** had a problem with their vehicle, however, there is noevidence that WildWater Express Carwash has any culpability in this matter, thus we cannotparticipate in its repair.Very Truly yours,
*** G***COO

Review: filled my Car with gas on 6/24/2015 at the 76 gas station. Shortly after driving away my car stalled in middle of intersection and my check engine light came on and car would not turn on.Vehicle was taken by tow truck to dealer for service check.After two days of testing and checking service dept manager notified me my fuel tank had huge amount of water in tank and they needed to clean and flush tank and purge all lines which out of my pocket would be $990. I just leased my vehicle 3 months ago brand new car and this happend.This was the last gas tank I filled since I went empty before reaching to the 76 gas stationDesired Settlement: this has never happend to any of my cars in the past I've never even heard of getting water in fuel tank and now I have to pay $990. They need to check their gas and hopefully help my situation in some way.

Business

Response:

July 9, 2015Ms. [redacted]Revdex.com4747 Viewridge Ave. 200San Diego, CA 92123-1688Re: ID 10689220 [redacted]Dear Ms. [redacted]:I am in receipt of your letter and I additionally received an email from the customer on June 26at 1:27 p.m.At that moment, I contacted the manager and was advised that the daily check for water, usingthe paste applied to the dipstick revealed NO water in the tanks. Further that this test had beendone as required, morning and night. I had the manager make an immediate check to becertain and again, no water was present. Additionally, we sell approximately 1,000 gailons ofdiesel fuel every day and no other customer has reported any issue. This fact alone places agreat deal of doubt on the statements of the repair facility.We certainly regret that Mr./Ms. [redacted] had a problem with their vehicle, however, there is noevidence that WildWater Express Carwash has any culpability in this matter, thus we cannotparticipate in its repair.Very Truly yours,[redacted] G. [redacted]COO