Wild Wings

Total crap: ribs were terrible , fish worse and wings garbage

Never never never go there 👺

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hello, I am president and owner of Wild WingsI was first made aware of this complaint today, January 7, 2016, having received notification from the Revdex.com via U.SMail I would like to start by sincerely apologizing to the customer for her unsatisfactory experience with our companyI placed a personal call to her a few minutes ago and found her to be an extremely pleasant person who was understandably upset and frustrated by the experience, especially considering it occurred so close to Christmas Wild Wings was founded in and has operated continuously for yearsSimply stated, our company values its customers above all elseI can say that with complete confidence because I began my employment here years agoNevertheless, despite our best efforts, we occasionally disappoint a customer as we clearly did in this caseWhen that does happen, we make every reasonable effort to resolve the problem as quickly as possible and to the customer's complete satisfaction In this case, the customer placed an order on www.wildwings.com on December 16, 2015, for items from a hand towel assortmentUnfortunately, the items were on backorder at the timeThis would have been noted in the website product description however the customer apparently did not notice it and we accept full responsibility for thatIt is our job to clearly communicate with our customers and make the ordering process as simple and straightforward as possibleTo that end, we have a major web site improvement underway which will greatly enhance the customer experience and provide much more detailed feedback during the order processThese improvements are expected to go live in April of Of course, that is of little consolation to the customer in this particular case The customer indicated that she has not received a refundHowever, I explained to her in our phone conversation that because the product was never shipped, her credit card had not actually been charged so there was no refund dueShe seemed satisfied with this explanation I am happy to report that the customer has decided to reinstate the order and accept the product when it does become availableIt turns out that was her intention all along but we had misunderstood her wishes and cancelled her order on December 30thI might add that she is a repeat customer of Wild Wings and we are grateful that she has chosen to give us another chance to re-earn her trust Thank you for the opportunity to explain this complaintI feel confident is has been resolved to the customer's satisfaction and that the necessary steps are underway to prevent similar problems in the future Sincerely, Randy [redacted] President Wild Wings www.wildwings.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am hoping that the items that I ordered on 12-16-will be the quality I hope that they will be whenever I do finally receive them!

Initial Business Response /* (1000, 5, 2016/02/19) */
Following is a chronology of this case according to Wild Wings records:
12/28/15: Customer notified Wild Wings (WW) that wood chest had an unpleasant finish odor. Customer stated that he liked the product but wanted a replacement with less...

odor. WW contacted third-party supplier to determine whether a replacement would have less odor.
1/11/16: WW notified customer that supplier had responded. Unfortunately, a replacement would likely have the same odor until the finish ages for some months.
1/12/16: Customer notified WW that he had decided against keeping the chest and would return it for a refund.
1/25/15: Vendor received returned chest but did not advise WW of its receipt immediately.
2/4/16: Customer called WW to say refund had not yet been received. WW contacted vendor. Vendor confirmed that the chest had been returned. WW contacted customer to advise him that the chest had been received and a refund check would be issued within 7 days.
2/10/16: Refund check mailed to customer.
2/11/16: Customer registered complaint with Revdex.com.
2/17/16: WW contacted customer who confirmed receipt of his refund and stated that he was satisfied.
Wild Wings would like to sincerely apologize to the customer for falling short of his expectations. A customer should never feel it necessary to follow up on the status of a refund request.
Initially, WW should have been quicker to respond to the customer's original question. WW also should have recognized more promptly that the customer had returned the chest. We have discussed these shortcomings with our internal staff and the third-party supplier. Accordingly, acceptable processing timelines have been tightened to prevent a recurrence of this problem.
Wild Wings has been a company in good standing since 1968. We take customer service very seriously and it is rare that we let someone down as we did in this case. Again, we would like to extend our sincere apologies to the customer. It is our hope that he will give us another chance to serve him in the future.
Please advise if you have any questions or ongoing concerns. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
The consumer indicated that he/she ACCEPTED the business response.

Initial Business Response /* (1000, 5, 2016/01/07) */
Hello,
I am president and owner of Wild Wings. I was first made aware of this complaint today, January 7, 2016, having received notification from the Revdex.com via U.S. Mail.
I would like to start by sincerely apologizing to the customer for...

her unsatisfactory experience with our company. I placed a personal call to her a few minutes ago and found her to be an extremely pleasant person who was understandably upset and frustrated by the experience, especially considering it occurred so close to Christmas.
Wild Wings was founded in 1968 and has operated continuously for 48 years. Simply stated, our company values its customers above all else. I can say that with complete confidence because I began my employment here 42 years ago. Nevertheless, despite our best efforts, we occasionally disappoint a customer as we clearly did in this case. When that does happen, we make every reasonable effort to resolve the problem as quickly as possible and to the customer's complete satisfaction.
In this case, the customer placed an order on www.wildwings.com on December 16, 2015, for 8 items from a hand towel assortment. Unfortunately, the items were on backorder at the time. This would have been noted in the website product description however the customer apparently did not notice it and we accept full responsibility for that. It is our job to clearly communicate with our customers and make the ordering process as simple and straightforward as possible. To that end, we have a major web site improvement underway which will greatly enhance the customer experience and provide much more detailed feedback during the order process. These improvements are expected to go live in April of 2016. Of course, that is of little consolation to the customer in this particular case.

The customer indicated that she has not received a refund. However, I explained to her in our phone conversation that because the product was never shipped, her credit card had not actually been charged so there was no refund due. She seemed satisfied with this explanation.

I am happy to report that the customer has decided to reinstate the order and accept the product when it does become available. It turns out that was her intention all along but we had misunderstood her wishes and cancelled her order on December 30th. I might add that she is a repeat customer of Wild Wings and we are grateful that she has chosen to give us another chance to re-earn her trust.
Thank you for the opportunity to explain this complaint. I feel confident is has been resolved to the customer's satisfaction and that the necessary steps are underway to prevent similar problems in the future.
Sincerely,
Randy [redacted]
President
Wild Wings
www.wildwings.com

Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping that the items that I ordered on 12-16-15 will be the quality I hope that they will be whenever I do finally receive them!