WILDBLUE COMMUNICATIONS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 20, 2015Dear *** ***:Thank you for bringing *** ***'s complaint to ViaSat's attentionWe apologize for any confusion or frustration this situation may have caused.Upon review of *** ***'s account, ViaSat validated that *** did make contact with our customer care department on
August 25,2015; however, during their conversation the *** representative advised our representative that contact would need to be made by ViaSat in order to have an investigation openedDue to this, ViaSat never received further notification from *** regarding *** ***'s lost package.We understand the confusion surrounding this situation, and apologize for any frustration it may have causedViaSat has issued a refund of $to *** ***'s payment method on file as of October 20, This refund should be received by *** *** in three to five business daysShould he not receive the refund in this time frame, please have him contact ViaSat's customer service department at ###-###-#### and reference ticket ***.Thank you for the opportunity to respond.Sincerely,ViaSat Satellite Services Consumer Affairs Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]