Wildcat Plumbing

I am happy to have the opportunity to explain our deposit policyThe rental industry has an approximately 30% no-show rateTo combat this many national companies overbook vehicles causing them to not be available when you go there.We have instituted a non-refundable deposit policy to reserve and DO NOT overbook.The deposit is explained/disclosed on our website, orally over the phone and again in large print on the reservation confirmation/deposit receipt.When you reserve with Courtesy we hold a specific vehicle of the class that you reserveBaring a major catastrophe we will have that available for you when you arriveDuring peak season- June,July and August, it is quite busy and a renter not showing or cancelling causes a significant loss of revenue to us and a disruption to businessIn this specific case she made a reservation on July for a pass van Aug 5-Only July she called saying that she needed to cancel her reservation due to a death in the familyUnder the circumstances we made an exception to the non-refundable deposit policy and allowed her to change her dates to Septuntil OctCancelling with short notice during the summer caused a significant loss of revenueWe had a waiting list for her dates but all had found other arrangements by the time she cancelled on July On September she called again to ask some questions and confirmed her pick up and drop off dates that had been rescheduled to SeptemberThree days later she called to cancel due to the hurricaneShe asked for a refund of her depositThe policy was again explained to herWe also explained the loss of revenue when she cancelled her initial datesShe was also reminded that we had already made an exception to the policy allowing her to reschedule her dates without penaltyShe was told that although the deposit was non-refundable we would allow her to change the dates a second time without penaltyShe declined to do that

I am happy to have the opportunity to explain our deposit policyThe rental industry has an approximately 30% no-show rateTo combat this many national companies overbook vehicles causing them to not be available when you go there.We have instituted a non-refundable deposit policy to reserve and
DO NOT overbook.The deposit is explained/disclosed on our website, orally over the phone and again in large print on the reservation confirmation/deposit receipt.When you reserve with Courtesy we hold a specific vehicle of the class that you reserveBaring a major catastrophe we will have that available for you when you arriveDuring peak season- June,July and August, it is quite busy and a renter not showing or cancelling causes a significant loss of revenue to us and a disruption to businessIn this specific case she made a reservation on July for a pass van Aug 5-Only July she called saying that she needed to cancel her reservation due to a death in the familyUnder the circumstances we made an exception to the non-refundable deposit policy and allowed her to change her dates to Septuntil OctCancelling with short notice during the summer caused a significant loss of revenueWe had a waiting list for her dates but all had found other arrangements by the time she cancelled on July On September she called again to ask some questions and confirmed her pick up and drop off dates that had been rescheduled to SeptemberThree days later she called to cancel due to the hurricaneShe asked for a refund of her depositThe policy was again explained to herWe also explained the loss of revenue when she cancelled her initial datesShe was also reminded that we had already made an exception to the policy allowing her to reschedule her dates without penaltyShe was told that although the deposit was non-refundable we would allow her to change the dates a second time without penaltyShe declined to do that