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Wilde Chrysler Jeep Dodge

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Reviews Wilde Chrysler Jeep Dodge

Wilde Chrysler Jeep Dodge Reviews (18)

On February 14, my wife received a note from [redacted] The note was on a small card with Wilde Chrysler Jeep Dodge Ram letterhead. The card also contained the address of Wilde Chrysler. The note states the following:
“[redacted] I wanted to drop you a quick note about purchasing your 2003 Dodge Grand Caravan. It need it now and frankly you will be pleased with my aggressive offer. It’s easy and you don’t have to purchase anything. Call me by March 2.
Talk to you soon – [redacted] A business card was also enclosed with the card stating [redacted] name and his title at Wilde Chrysler
Also included was a number [redacted] I called the number to set up an appointment to have an offer made on my Grand Caravan. The number I called answered with a message that did not contain any mention of Wilde Chrysler. I was transferred to gentleman. My conversation included what the procedures were to bring in my car and if any documentation was needed. I was told to bring my van in, they would look at it and that no documentation was needed.
My appointment was at 3:00 on February 23. Before leaving, I had someone take a look at the note which appeared to be hand-written. That person noticed that all the letters used in the note were identical that most likely this was a printed note that used a font to look like it was hand-written. On the back of the envelope in very faint embossing was an address from Kentucky. So my suspicions arose. I called Wilde Chrysler to speak to [redacted]. I was told he was not available. When I asked the gentleman on the phone if this note was legit, he said it was. I stated my car ran fine, but had a lot of rust and a few dents. The gentleman said to bring the car in to get an appraisal.
I still had some concerns so I called the number on the card sent to me and this time a woman answered my call. I told her about the offer to purchase my van. I told her about the condition of the car and asked her if there was a possibility that there would be no offer. She mentioned that they would offer a fair value based on the appraisal and that after the appraisal they would give me a dollar value.
So I took the van in to Wilde Chrysler. The first gentleman I met was from new car sales. I explained the note sent to me. His response was to asked if wanted to trade it in for a new car. I said no, that my intention was strictly to sell the car to Wilde. I was then introduced to a gentleman in charge of used car sales. He too asked me if I was interested in trading the van in for a used car. When said no, he then asked me if I intended to replace this van. I said no as I already had one too many cars at my house. I then told him that the van had rust and some dents and that most of the 2003 Grand Caravans had rust issues, but that the van ran fine and that it had a new transmission, radiator and CV axle
The gentleman had me sit down at his cubicle while he went out to look at the van. Several minutes later he came back and said, “No, we really are not interested in your van.” I was a bit shocked. Not only did I not get an aggressive offer as the note had stated, but received no offer at all. I know, based on experience that the fact that van runs and has new equipment in it, that I could get offers from various people. I assumed from the note, that there was enough interest in my van that some offer would be made (whether for parts or other reasons). If there was a possibility that a perfectly running van would get no offer, it should have been stated before I took time from my work to bring the van in. My complaint is as follows:
1) The note sent to me stated that they “need my van now.” This obviously was not the case. So this note was extremely misleading
2) The note was produced in such a way that Pete Erkkila appear to directly send me this note. In fact the note came from Kentucky and the number that I called was located in Hubertus, WI instead of Waukesha, WI (the location of Wilde Chrylser
3) Additional conversations with Wilde personnel and the people in Hubertus, did not clarify that dealer might not even provide an offer…despite the phrase “aggressively offer.”
4) When I brought my van into the dealer, there was a number of times that trade-in was mentioned to me.
5) I was not able to talk to this [redacted] at any time, even though he supposedly sent me the note.

Review: We bought a 2006 Chevy Equinox in Aug 2014. The inspection sticker said all items were safe. This is completely wrong. Since we purchased this vehicle we have put in close to $4000 in repairs. Not minor in any way, not normal wear and tear aside from the brakes, but even those shouldn't have been checked as safe. 1 month after purchasing the car we needed to replace the tires (they were bald and we were told they would give us new tires with the purchase of the car, that didn't happen). The tires were replaced in Sept 2014. We were told at that time that struts, brakes, rotors and shocks were bad. These didn't go bad in 1 month. There was also a vibration with the car that we couldn't identify. We were told it was the tires and the struts so we replaced them at a cost of $1500.

The vibration didn't go away. We found out that the drive shaft was bad! Really? When the car was put up on a lift even I could see if was bad and I am not a mechanic. This passed a safety inspection?!!! That repair was another $700 as we could only afford a used drive shaft. Then the head gasket went along with the heater core. Yes, that repair was $1400. The exhaust system is also bad, and because of the type of car it is and how a certain pipe is only available through GM this is going to cost at least $750 to repair.

We were lied to. If these were normal wear and tear repairs this would be one thing, but there were 4 major things wrong with this car at the time of purchase. 3 of these things could have potentially killed myself and my family.Desired Settlement: I want half the repairs back. I want at least $2000 as this was unethical. I was sold a vehicle with huge problems and was told the car was fine. If I can not reach a settlement here, I will be filing a lawsuit.

Business

Response:

To whom it may concern,

After reviewing all of the paperwork, the vehicle was purchased on July 26, 2013, 10 months ago, "AS IS" with 116,000 miles on it. There is nothing pertaining to new tires in the paperwork, but Wilde did buy an extra key for the vehicle. If there were any "we owes" or negotiated additions as part of the deal, we would have certainly followed through with them. As a result of the safety inspection, we put new brakes and rotors on the vehicle. Had Mr. or Mrs. [redacted] brought the vehicle to us, we could have showed them the repair order, it makes me a little suspicious that it needed new brakes again. We have not seen the vehicle for any service, maintenance, or even oil changes since the vehicle has been purchased last year. We would be willing to extend a discounted price to any future repairs that may be needed in the future. But without Wilde ever seeing the vehicle since purchase, there is nothing we can do.

Consumer

Response:

Review: Purchased used car in Dec. it was taken in for service in March told service rep that brake light was going on. They never documented it but checked that the brakes were ok. In April car had to be towed and $1400 in repairs. Stopped in car dealer to talk to used car manager. The mechanic that did the repair said braked shad to be bad when it was looked at in March. The manager denied that they were bad and refused to do anything. The brakes were so bad it started in fire. I would like some compensation for the repairs. If they would have said the brakes were not good I would haves had them repaired in March and would have saved me $1000.

Business

Response:

Ms. [redacted] brought her vehicle in on March 5, 2104 for diagnostics, see attached repair orders. She reported the oil light came on, the service 4x4 light came on, and the mirror did not operate properly. We diagnosed all the concerns she had, at which time she declined any repairs. There is nothing on the repair order stating the customer had a brake concern. We were never contacted about any brake concern until after a repair had been done at another facility. Attachment 2 shows what we did on the safety inspection and what we did to ready the vehicle for sale. We do a thorough inspection and bring every vehicle to state standards. Ms. [redacted] also had her vehicle inspected by the same outside repair facility that did the brake repairs before she took delivery, who gave it a positive send off. We also have a 50/50 warranty for 30 days on all used vehicles that are sold, which means any repair that is authorized, the customer pays 50% and we pay 50%. Ms. [redacted]'s vehicle is well beyond the 30 day period. There is nothing we can do for her on this repair. In the future we can extend discounts, but the repair needs to be done at our repair facility. If you have any questions, please feel free to email/call.

Wilde Chrysler Jeep Dodge Ram Subaru

###-###-####

Business

Response:

Mechanical failures can happen at any time for multiple reasons, ie. calipers get hung up, piston failure, brake line failure, or even enviromental factors can cause unforseen damage. This vehicle is outside of any Wilde Chrysler warranty.

Consumer

Response:

Review: Purchased a new 2005 Jeep Grand Cherokee. Since the purchase, I have religiously followed the maintenance manual and always had oil changes done by Don Jacobs (now Wilde Jeep). On June 14, 2015, I had the oil changed on its recommended time frame. Mileage was 94,813. Shortly, thereafter, I started noticing oil on my driveway. I was able to get the vehicle on an auto lift and noticed the oil pan was rusted through and leaking. Mileage was 96,367. The oil pan was heavily rusted and pieces had already fallen off. It was just not surface rust. The rust was bubbling and the oil pan was leaking. The entire exterior of the oil pan was covered with oil. The Wilde dealership was changing my oil at the appropriate due dates and "supposedly" conducted a multi-point inspection of the vehicle each time and never mentioned the rusted oil pan. The rust did not occur over night. It had to have been there for several oil changes. When I took the car to the dealership, they declined the responsibility for not telling me. They looked at the oil pan and said the oil pan needed to be replaced immediately and recommended not driving the car in that condition. I stated it was their fault for not informing me. I had to get the oil pan replaced and they did it at a total cost of $735 which included parts, labor and taxes. Had I been notified at an earlier date of the condition of the oil pan, the rust could have been minimized, sanded and sealers used to correct the situation and the oil pan salvaged. I retained the old pan as evidence of poor inspections and communication.Desired Settlement: A reimbursement of the cost of the repair.

Business

Response:

The multi point inspection is not designed to point out rust, but to point out leaks and immediate service needs. As stated in your complaint, the oil pan wasn't leaking until sometime after the oil change. The vehicle was in our service department June 4th, and the leak was reported 3 months later on September 2nd. Surface rust is common on the underside of vehicles in Wisconsin, and we have no way of checking the thickness of metals to determine the longevity of a component. We have never heard of someone sanding down an oil pan and coating it with any sealers, you would actually be weakening the metal and potentially accelerating the chance of component failure. To remove the oil pan on a 2005 Jeep Grand Cherokee, you must first raise the Jeep on a hydraulic lift and lower the entire front axle, the labor alone to do this and then "sand" the pan, and seal the pan would be the same if not more than replacing the pan with a new oil pan. Even though there was nothing that should have been done differently, we will offer a one time gesture of good will, and will reimburse you 10% of the repair. Please call my [redacted] Chris [redacted] at ###-###-#### to confirm address. Pete ErkkilaGeneral ManagerWilde Chrysler Jeep Dodge Ram Subaru

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I choose to lease a 2015 Subaru Forester because of the dog friendly barrier they have offered (in the past) as well as other features I like(size, AWD, cost).The dealership was very friendly. Before signing anything I asked the salesperson if the dog barrier went all the way across so my dogs could not get through to the front, for safety reasons. The salesperson assured me it did. I went ahead and leased the vehicle paying $300+ extra for the dog barrier. I picked up the vehicle the next day and the barrier had two huge gaps on either side which even a large dog could get through. The dealership temporarily put nets with suction cups on the windows to create a full barrier as a temporary solution. Apparently Subaru no longer makes full barriers for the Forester. The solution was never resolved.They ended up offering to remove the barrier and refund me but that would leave me with a 3 yr lease on a vehicle that I could not use since I transport my dogs daily. They also offered to have me pay for a prior year barrier that does go all the way across but they would not install it and wasnt sure it would work. I am not intersted in doing my own installation on a leased vehicle.Desired Settlement: I would like to keep the barrier with the nets installed for the remainder of the lease but be reimbursed for the barrier since it was sold to me with misinformation. I dont believe the misinformation was on purpose but I dont think I should have to pay for something that does not work. It can't simply be removed, the vehicle is leased and would be unusable to me.

Business

Response:

There is no problem refunding the customer her money for an accessory that does not work for her. However, I would suggest we try and install a dog barrier from the 2014 model line, before we just refund her money. This I believe would work better and I would install at no charge. Please let me know what you decide.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I decided to return the product and accept a full refund.

Review: On June 17 I lost a main key to a car I got from Wilde Subaru in Waukesha. I phoned Wilde and was told that the parts were in stock and that a key could be cut and programmed the next day (Wednesday) while I waited. I made an appointment for 10:30 a.m. Wednesday. When I got to the dealership I signed a service order stating that the estimated cost of the job was $99. I was pleasantly surprised by the estimate because I had been given an estimate of $150-$200 over the phone. The service order specifically stated: "The repair price may be less than the estimate, but will not exceed the estimate without your permission."

It turned out that a new key could not be produced on Wednesday (June 18) – I wish the dealership had phoned me to let me know that before I made the long drive to get the new key – so I had to make an appointment for the following afternoon (June 19). Everything went smoothly until I got the bill: $287.69! Because of the estimate I had signed the previous day, I was expecting something in the area of $113 ($99 for parts and labor, another $8 for shop supply costs, and roughly $6 in sales tax). I raised the issue of the discrepancy between the written estimate and the bill with the service person I was dealing with. His explanation of "that's just how we enter it into the computer" made no sense to me.

I didn't have time to track down a manager to ask that the written estimated be honored, and I needed the new key. So I signed the credit-card charge for $287.69 and left.

Nonetheless, I was unhappy with the experience. Sunday evening (June 22) I wrote an email to the dealership's service manager politely outlining my dissatisfaction. The next morning (June 23) I received a reply stating: "Thanks for bringing your concerns to my attention, please allow me to look into the matter. (The service person) or I will get back to you as soon as possible." I have heard nothing from the dealership since that email, leading me to think that the pledge of a reply is another promise the dealership plans to ignore.Desired Settlement: The dealership's written estimate said that the cost would not exceed $99 (plus shop supplies and sales tax). The bill I was presented with was for $287.69. I signed paperwork for that amount under some duress, given (a) that I needed the key and (b) that I was under extreme time pressure to get back to work, largely because of the unnecessary 90-minute trip I had made the previous day after the dealership failed to notify me that the new key wouldn't be ready that day. The dealership not only charged me $175 more than I was expecting (based on the written estimate), but never even apologized for wasting my time the previous day.

Business

Response:

[redacted],

I'm am sincerely sorry that your experience at Wilde Subaru was not what you expected. The initial repair order was written for diagnostic time only and not a quote for the key. however that is the service writers mistake and we will honor the price. We will send you a refund in the amount of $175 which you requested. Thanks for your patronage and I hope you will aloow me to earn your trust and business again. Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We purchased this vehicle in Aug 2013. The car was listed As is but passed all safety checks of equipment. Since that time we have put over $4000 in repairs to this vehicle. We replaced tires, pads, rotors, struts, shocks, heater core, blown head gasket and NOW we are going to have to replace the drive shaft! There is now way all of these things JUST NOW BROKE!!!! This place ripped us off big time! I believe they knowingly sold us a car that was not functioning correctly to get rid of it.Desired Settlement: I would like part of the major issues refunded to us, the drive shaft, the blown headgasket, the struts and the heater core. This is just not right. I can't believe this company would actually treat people like this. I will tell EVERYONE I know not to buy from them, that they're crooks.

Consumer

Response:

I originally had this complaint against Wilde Honda and it was supposed to be against Wilde Dodge which is attached to this company. Yes, Wilde Honda was not the correct company and I did put in a complaint against the correct one. Please accept my apology.

Business

Response:

[redacted],

In our last email, we invited you in to review your repair orders with my [redacted]. This is the first time we are hearing about your concerns and would like the opportunity to review your information. At that point we will be able to see if there is anything we can do. [redacted]'s phone number is ###-###-####, please call and arrange a time that would work for you.

Review: I purchased Subaru Forester on Friday, 12/27/13, 9:35PM. I was their last customer of that day. The used car dealer, Wilde Motors, Inc fraudulently represented the Sales contract to me during the time all the sales and financing documents were presented to me. Two service contracts costing $689 and $4861 were part of the contract that I told three persons during the purchase negotiations I did not want. I challenged the finical agent why they were part of the contract and asked him to remove them and rewrite the contract. He told me Wilde was paying for these added these items to the contract at their cost not mine. That they needed to show all the profit and losses on this auto sale. The nest morning, Saturday, I reviewed the entire math on both the sales contract and the finance contract and discovered I WAS CHARGED FOR BOTH THESE SERVICE CONTRACTS.

Also, during the sale I was not informed I had three days after I gave the dealer a down-payment to obtain my own auto financing. This would have prevented a charge to purchase a load gap insurance policy as part of the dealer financing. , This is at a cost, to my, of $358.84.

On Saturday morning, 12/28, I meet with [redacted]……., [redacted], about these issues. One of [redacted]s statements to me was “ Don’t worry about the contract that document is only smoke and mirrors to show the profit/loss amounts”. I left the meeting with no action plan to correct the problem he said doesn’t exist.

That after noon I asked a second person to review these two sales contracts and [redacted] confirmed I was correct.

Since Saturday morning I have tried three times to discuss these issues with the finance and sales persons at the dealership and nobody has responded.Desired Settlement: To meet with Wilde Motors, Inc and revise the contract to exclude the two service contracts I paid for but did not want. To include the one service contract I did initial for on Friday PM. Also, cancel the finance insurance and refund the $358.84. I can finance the purchase with out the dealer.

Business

Response:

To Whom it may Concern,

The finance process is a full disclosure process. Every form has prices disclosed, along with signatures from the customer. Mr. [redacted] came in on the 28th and the finance manager went over his paperwork with him. He has an appointment set for Friday the 3rd to go over paperwork again. If he wants to cancel any or all products, that is no problem, we will redo his paperwork with him then.

I negotiated a deal and complete agreement-in final paperwork they tried to slip an extra $500.00 on to my financing amount. I walked away and found a reputable dealer.

Review: I took my vehicle in for an oil change on 5/11 and while driving to work on 5/13, the oil plug fell out and the oil drained out. The dealership indicated that it was their error. I talked with the dealership GM about my concerns about possible future issues that may arise due...he referred me to [redacted] in sales to try to sell me a new car. The transaction was going to cost me $10,500. I said no, but I would consider $5,000 since they made the error and had the ability to recoup/absorb the costs. Over the next handful of days, I left several messages for the GM and [redacted] with no response. When I called Wilde Subaru and asked for the contact info for the Subaru Region Rep, I received a call from [redacted] within the hour. He offered to give me an extended warranty and we arranged for me to stop out on May 17th to sign the warranty. I showed up and he was not there and the paperwork was not ready. After another week, I got the paperwork for the warranty.A couple weeks ago, I called the warranty company and they had no record of this warranty, but did have the record of an oil change plan I purchased on May 11th. I contacted Subaru corporate via email about my concerns and after some time, Wilde offered a "Subaru" warranty, but I needed to come to the dealership for a vehicle inspection and to also sign a cancellation for the warranty that I was allegedly provided. I told [redacted] that the warranty was not in effect and he indicated that there was some processing time. This is not consistent, as the oil change service plan purchased on 5/11 was received and processed by the same company within a week of purchase. I called the warranty company on 7/12 and there STILL is no record of the coverage. I firmly believe that I was lied to and the warranty was never provided. On July 9th, I spoke to [redacted] about scheduling a time to come in for the inspection/paperwork on 7/13 but needed to check my schedule. I called back on 7/10, 7/12 and 7/15 and left urgent voice mails and he will NOT return my call.Desired Settlement: I would like the "Subaru" warranty that I have been offered...with the inspection to be completed by a different Subaru dealership. In addition, I would like my $75 for the Oil Change Service Plan refunded, as I most likely will never return to ANY Wilde Dealership after receiving this type of service.

Business

Response:

The original extended service plan has been canceled and I have made arrangements so Mr. [redacted] does not need to bring his vehicle in for inspection. We have also put a Subaru extended service plan on his vehicle that would extend his vehicles coverage to [redacted] miles or until 7/17/2016 whichever one comes first. The extended service plan has a $100 deductible. I will begin the process to refund the oil change package Mr. [redacted] purchased also.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], when the Subaru Warranty is received, this resolution will be satisfactory to me.

Review: I leased a 2014 Jeep Wrangler with only 10 miles upon delivery from Wilde Chrysler Jeep Dodge Ram in Waukesha and since bringing it home September 5, 2013 it has been in for service seven times for a radio issue and my check engine light coming on.

The radio has constant static on all AM/FM stations, an issue I’m told by the dealership that has been found on other Jeep Wranglers with the same equipment as mine. I have yet to be given a solution or any sort of good faith compensation for this issue, even though it is clearly a problem with the equipment installed on mine and other Jeeps and therefore covered under the factory warranty. I know this because one of the times I went in to get the radio looked at, a man named [redacted] who worked with the service department pulled up a new Jeep just like mine, turned the radio on and the radio had the same issue. When I asked him if he would want to drive around with a radio that sounded that way, he told me “no I would not”.

Additionally, I filled out a survey on how I was treated during the service process in early October after taking my Jeep in. I explained how unhappy I was at that time. I did receive a call from [redacted]. It was at that time I was told he saw online in Jeep forums that other Jeep owners had the same issue with the radio. He said it looked like other customers had their issue solved by the dealership upgrading the radio. He told me he would contact Chrysler himself for a solution.

When I was at Wilde on November 18th for another issue with my Jeep, I asked [redacted] about the status of my radio and I was told they had not heard anything and that the “case was still open”. I asked if I would hear anything back and I was told “probably not”. They told me that I should contact Chrysler, supplying me with their general Customer Service contact information.

I contacted Chrysler later that same night and received the following message after I explained my radio issue and overall experience:

Dear [redacted]:

Thank you for contacting the Jeep Customer Assistance Center.

I regret the problem your vehicle has experienced and appreciate the

time and effort you took to bring this matter to my attention. Comments

like yours are one way we have to learn of problems that may develop and

improvements desired by customers.

Unfortunately, given the many variables involved, we are unable to

diagnose your vehicle's problem via email. We recommend contacting your

authorized dealership to arrange an appointment for proper diagnosis and

repair.

Thanks again for your email.

Sincerely,

Customer Service Representative

Jeep Customer Assistance Center

Wilde told me to contact Chrysler, and Chrysler told me to contact the dealership. As a consumer I feel completely helpless. I’ve exhausted every option I was given so this is why I am now filing a complaint with the Revdex.com.

Aside from the radio issue, the check engine light came only after a month of owning the vehicle and since then it’s been in five times for that same issue. Each time shortly after I would leave, the check engine light would come on again. At one point it spent over five days in the shop – not something that is expected from a brand new vehicle. The oxygen sensor has been replaced, the onboard computer has been replaced and the catalytic converter has been replaced - not exactly minor repairs. At this point the check engine light has not come back on, but I feel that even though the issue seems to be fixed, the entire experience could have been handled a lot better by Wilde.

In the end I’m told it was an issue related to a hole in the exhaust system, something I believe they should have diagnosed and repaired sometime before the fifth visit. I've not been offered any sort of compensation for my time and frustration and furthermore, I'm told by the dealership that I'm responsible within my lease for the nearly 200 miles that were put on my vehicle while they test drove it to see if the light would come back on during just one of the visits. This is completely apart from the nearly 100 additional miles I’ve spent driving back and forth to the dealership to get the problem properly diagnosed and repaired in the first place. With approximately 3,000 on the vehicle, that’s 1/10th of my miles solely dedicated to fixing a brand new vehicle which I believe is completely unacceptable.

Again, I spoke to [redacted] on November 18th when I picked up my Jeep about how I don’t believe I should be charged for miles put on my vehicle because of all of these issues and I was not offered an alternative.

The dealership has been completely unsatisfactory during this experience. I feel I have been reasonable and that I have given them plenty of opportunity to fix these issues or make a good faith effort to compensate me for the wasted time, energy, gas and other resources lost by the issues with both the vehicle they leased me and the service they have provided.

I don’t know if it is because I’m young or a woman or this is just how they do business but I’ feel that my concerns are valid and that they have been minimized if not completely ignored by everyone I’ve spoken to at Wilde.Desired Settlement: I would like my radio repaired properly or replaced or upgraded to a model that doesn't cause constant static. I would also like the 167 miles the dealership put on my Jeep while in the shop for a five day period taken off of the miles I am allowed per the lease agreement.

Business

Response:

reguarding Ms. [redacted] concern on the 2014 Jeep Wrangler:

We at Wilde Chrysler-Jeep-Dodge-RAM take customers concerns very seriously. We have completed the full diagnoses on the radio operation, and compared the operation to other like vehicles. The vehicle is operating within specifications according to Chrysler, the customer has expressed that this is an unsatisfactory response. We took the liberty to contact Chrysler Engineering and had their assitance while working on the vehicle. The radio is operationg properly, and all related functions of the radio. We test drove the vehicle with a remote antenna on the vehicle and experienced the same level of recption as with the factory mounted and installed antenna.

The customer has been very cooperative with us with allowing us to look into her concern and test driving the vehicle. The customer was given a loaner vehicle at no cost while Wilde serviced their vehicle. Understanding that it is necessary to test drive the vehicle several times and for several miles in attempting to repair the customers concern, it is very concievable that 200 miles may have been put on the vehicle while attempting to duplicate the customers concern. We are more than happy to reimburse Ms. [redacted] for 200 miles at the rate Chrysler Capital charges for over milage on a lease, which is $.25 per mile, equalling $50.00. The vehicle was also returned to the customer with a full tank of fuel.

If there are anymore questions or concerns, please feel free to contact me at [redacted] or call me at ###-###-####.

Consumer

Response:

Review: ATTACHED IS EMAIL DOCUMENTATION OF COMPLAINT

From: [redacted]

Sent: Saturday, July 06, 2013 12:38 PM

To: [redacted]

Subject: Service Issues-Invoice [redacted],

I brought our recently purchased 2005 Jeep Grand Cherokee Limited in for service on Friday, July 5, 2013 at 7:15 am. [redacted] had been the service advisor I talked to when scheduling the appointment, although I worked with someone else when I brought the vehicle in. I gave that advisor two coupons for a free vehicle inspection, and for 15% off parts and labor.

At approximately 2:00 pm on Friday I received a voice mail from [redacted], and a subsequent message some time later saying the truck was done, but three items could not be completed (i.e. the multi-function switch in the steering column, a rear seat belt retractor, and a loose drivers seat side panel) because parts needed to be ordered. When we picked up the truck Saturday morning, I learned that replacement of a burned out third tail light also could not be completed because it needed a LED bulb (which also was out of stock). Incredibly, four more items on my list (i.e. replacing the spark plugs, replacing the PCV valve, upper engine decarburization, and throttle service) had not even been touched! Reason: “not enough time to do the work”. What? Bear in mind I was told the truck would be needed all day to complete the work on the work-order; that I bought the truck in at 7:15 am; and that at 2:30 pm I had already received a message from [redacted] that the truck was ready to be picked up when much of the work had not even been completed. I don’t have to tell you that the service department was still open until 5:00 pm, and until 4:00 pm on Saturday! Why wasn’t the work which could be performed not completed? Why was I called to pick up the truck?

Lastly, in looking over the bill when I got home the 15% discount on parts and labor was not applied!! Would you say that my first experience with Wilde Chrysler, Jeep was a positive one? Do you think I will likely come back for my on-going service needs? I expect you to honor and apply a 15% credit to my credit card immediately. I also expect an explanation why replacement of the spark plugs and the PCV valve, the upper engine decarburization, and the throttle service was not done when I had not given Wilde any time restraints. Your service department has caused me a great inconvenience, and is extremely upsetting to say the least. Please respond as to what Wilde has done to earn my business in the future.

________________________________________________________________________________... />
From: [redacted] [mailto:[redacted]]

Sent: Wednesday, July 10, 2013 6:59 AM

To: [redacted]

Cc: [redacted]

Subject: Re: Service Issues-Invoice [redacted]

Importance: High

May I please have a response ...

________________________________________________________________________________... />
From: [redacted]

Sent: Wednesday, July 10, 2013 9:37 AM

To: '[redacted]'

Subject: RE: Service Issues-Invoice [redacted],

I apologize for the delay in getting back with you; I should have followed up with [redacted] making sure he contacted you. We are in the process of having a check cut and mailed to you for the 15% discount that wasn’t applied. Again, I apologize for the inconvenience of this.

As for the work not being completed on your scheduled appointment, again this is unacceptable to me as well. I will handle this on an internal level, but would like to make it right for you. Please contact me directly to reschedule the necessary repairs/maintenance.

Thanks,

My extension is [redacted]

WILDE Chrysler-Jeep-Dodge-Ram-Subaru

1710 Hwy 164 - Waukesha

________________________________________________________________________________... />
From: [redacted] [mailto:[redacted]]

Sent: Wednesday, July 10, 2013 11:41 AM

To: [redacted]

Subject: Re: Service Issues-Invoice [redacted], I will call you at 8:30 am tomorrow. Okay?

________________________________________________________________________________... />
From: [redacted] [mailto:[redacted]]

Sent: Friday, July 12, 2013 6:11 AM

To: [redacted]

Cc: [redacted]

Subject: Service Request

Importance: High

[redacted],

If at all possible I would like to bring the 2005 Grand Cherokee in first thing on Monday, July 15 for the remaining work to be performed. I absolutely need the vehicle back that same day. The remaining work consists of:

• repair or replacement of the rear seat belt and retractor

• repair of the clicking noise in the steering column (multi-function switch?)

• replace drivers seat side panel

• replace spark plugs

• replace pcv valve

• upper engine decarbonizating service

• throttle service

• the third brake light is working as of today, but please check.

We would also like to accept your offer of the complimentary complete detailing service. If that cannot be accomplished on Monday, I will have to bring the SUV back the following week. Note: the previous owner was a smoker and wore a lot of perfume, so I would request that special attention be given to the interior including the ventilation system .

Thank you, [redacted]. Either email me back or call to confirm. I also appreciate you extending us a loaner vehicle for the day.

________________________________________________________________________________... />
From: [redacted]

Sent: Monday, July 15, 2013 10:31 AM

To: '[redacted]'

Subject: RE: Service Request

[redacted],

I just got back in my office, not sure if today is too late for you. Sorry I was pretty much in and out all day Friday.

I will be glad to handle any day this week also.

WILDE Chrysler-Jeep-Dodge-Ram-Subaru

1710 Hwy 164 - Waukesha, WI 53186

###-###-####

________________________________________________________________________________... />
From: [redacted]

Sent: Monday, July 15, 2013 10:50 AM

To: [redacted]

Subject: Re: Service Request

[redacted], it will have to be next week now. I will get back to you.

________________________________________________________________________________... />
Sent: Friday, July 19, 2013 5:04 AM

To: From: [redacted] [mailto:[redacted]]

Subject: Re: Service Request

Importance: High

How about Monday, 7/22/13 at 7:30 am?

________________________________________________________________________________... />
From: [redacted]

Sent: Friday, July 19, 2013 10:14 AM

To: '[redacted]'

Subject: RE: Service Request

MONDAY IS GOOD….

I’m on vacation but the guys have been advised.

WILDE Chrysler-Jeep-Dodge-Ram-Subaru

1710 Hwy 164 - Waukesha, WI 53186

###-###-####

________________________________________________________________________________... />
From: [redacted]

Sent: Monday, July 29, 2013 6:59 AM

To: [redacted]

Subject: Re: Service Request

[redacted],

I have to tell you about what has been going on with your service department while you’ve been gone. When I got there last Monday, [redacted] didn’t seem to know anything about the loaner car, the 15% discount, or even the work that need to be completed. I told him that [redacted] said “the guys had been advised”. He asked another service advisor who was equally clueless. I explained that we would not be able to pick up our Grand Cherokee until around noon on Tuesday. He said “no problem”. When noon on Tuesday came I thought I better call before driving to the dealership. I was told the parts for the steering column hadn’t come in yet. I asked why I wasn’t called and told that, but just got an apology. I believe they expected the parts to come in on Wednesday. I told [redacted] we would pickup the car 1st thing Thursday morning. I arrived at 7:00 am on Thursday only to be told they had received everything but the shroud which was coming in that day. Again I asked, why didn’t anyone call me. [redacted] said he had to leave early on Wednesday and forgot to call or tell others to call. After all of the frustration and hassle with the dealership, I asked that someone call me later, deliver my completed Grand Cherokee, and pick up the loaner from my house. I also asked why I needed a new shroud since, in talking with [redacted], I was told your senior or top mechanic felt he could get the old one off without damaging it. [redacted] said he knew nothing about that. I also asked about my check for 15% off the first bill. He knew nothing about that either. At my request we went over to the cashier who looked but found no check. It was just one more thing ... I returned home and waited for a phone call which never came, and a car which never arrived. On Friday morning I called [redacted] (who said he was just going to call me) to check on the status of the car, why I wasn’t called, and why the car wasn’t delivered. [redacted] said your parts department had ordered a gray shroud and my interior is tan. He said they could not get the correct part until Monday, but he would have the Grand Cherokee immediately delivered to my home , pick up the rental, and settle out the bill to date. I said” oh no were not!” I said I am keeping the loaner until my vehicle is completely finished, and that I was not going to run back in on Monday and start all over again. He said he would continue to eat the cost of the loaner.

So, today my car is still in your hands, and I wonder what will happen next. I know you don’t approve of running a business like this, and as a customer, I have tolerated about as much incompetence, miscommunication, and lack of communication as I can stand, and as much as I ever experienced in 45 years of owning a car. Please give this matter your immediate attention. I am sure you can understand why I am frustrated. Thank you.

________________________________________________________________________________... />
From: [redacted]

Sent: Tuesday, August 06, 2013 3:24 PM

To: '[redacted]'

Subject: RE: Service Issues-Invoice [redacted],

Sorry for the delay on the check. I will get this cleared up and settled ASAP.

WILDE Chrysler-Jeep-Dodge-Ram-Subaru

1710 Hwy 164 - Waukesha, WI 53186

###-###-####

________________________________________________________________________________... />
From: [redacted]

Sent: Wednesday, August 28, 2013 10:14 AM

To: [redacted]

Subject: Re: Service Issues-Invoice [redacted],

Three more weeks have past and stiil no check. I took you for a man of your word and am now disappointed, frustrated and angry. I am giving your dealership one week to get me the check, or I will have no choice to file complaints with as many bureaus and agencies as I can find. Also, please take a look at my second bill. I did not receive the 15% discount that you promised. [redacted] would not honor your commitment; and instead gave me some jibber jabber about how he would not make out if he gave me the straight 15% discount. Instead I received some combinations of 5% and 10% discounts that did not equate to the promised 15%. This and my overall experience will be included in the complaints.

[redacted]Desired Settlement: That Wilde Chrysler Jeep Dodge honors their commitment to refund 15% of the service charges for services performed on and around July 5, 2013, and July 22, 2013. Invoices can be scanned and sent to the Revdex.com if so desired. Wilde has copies of the invoices in their file.

Business

Response:

To whom it may concern,

I apologize it has taken so long to get a refund out to you. The balance of the total refund for both repair orders is $229.17. The check will be processed and in the mail within 24 hours. Thanks again for your patience in this matter. If there are any questions, please feel free to contact me at [redacted] or my direct line is ###-###-####.

Wilde chrysler Jeep Dodge Ram SRT Subaru

Consumer

Response:

I have reviewed the response made Wilde Chrysler Jeep in reference to complaint ID [redacted]. Provided I receive their refund check in the said amount by Saturday, 9/14/13, I will accept the resolution. That doesn't mean my experience dealing with Wilde Chrysler Jeep will be deemed satisfactory to me. I also reserve my right to continue with my complaint, as well as complaints with other consumer agencies, should the refund check not arrive within the designated time frame .

I search for the car I wanted on line and I found it at Wild Dodge in Waukesha. I secured my own loan from my bank and went to the dealership and test drove the car. I notice the sales person was very unpolished but attempted to be professional. While test driving I notice that the sun roof had problems and the car was shifting hard. I turned to the salesman and asked if they would take car of it. His words were: "not if it cost a couple thousand dollars if you don't buy it someone else will." I told him at that time I wouldn't by the car unless I had it inspected. While waiting for the check from my bank this dealer tried to convince me that they can beat my banks interest rate of 3%. I very clearly told them to try just one bank to spare my credit inquiries. And I have emails to prove they understood and agreed to my stipulation. Well they sent it to five banks, one bank twice. And gave a half hearted apology with the comment: "it did hurt your credit." Wrong! I had the car inspected and it had oil leaks, bad transmission issue and the sunroof needed seals. They tired to get me to buy a warranty and then when the transmission went the warranty would cover it. When I said that that was inconsistent with integrity the salesman said: "you and your integrity!" I sat there for the next 20 minutes speaking to a manager whom offered to reduce the price of the 1,000 (a transmission is 9,000) while the salesman scoffed and jeered at my unwillingness to buy this car. Finally, the salesman balled up the mechanics report of the car threw it in the trash and said to the manager: "this isn't getting us anywhere, let's end this." A horrible man and a horrible place to buy a car! I paid to have it inspected. I had it insured and waste two days of my life in that place. The salesman made it clear they would sale the car like it was. I feel sorry for the person that walks in blindly and takes their word.

Review: I ordered car mats on December 20 2014, I paid $30 extra for three day shipping and as of right now (December 27, 2014) I still have not received the mats. I have tried calling and leaving messages numerous times, I have tried emailing but no response from this business. I feel like have been ripped off not just for the shipping but for the whole amount I paid considering I can't talk to anyone!Desired Settlement: I would like them to refund what I paid extra for shipping. I also want them to refund the whole cost unless the mats will be here before the end of the year. If not I just want my money back.

Business

Response:

Mr. [redacted]'s order for floor mats was received on Saturday Dec. 20th. In Wisconsin all dealers are closed per Wisconsin law, which means his order was processed Dec. 22nd, and was processed by UPS on Dec.22nd. I have attached UPS's tracking information for reference. After it leaves my store we have no control over UPS, I would assume since it was the holiday season, they did not make deliveries on Christmas or Christmas eve. The UPS log shows the mats arrived on Dec 29th. The difference in the shipping price from 3 day to normal shipping is $11.97. I would be more than happy to refund the difference.

Review: I have reached out to Dodge corporation for some help with a charge that should have them concerned with their product that has failed prematurely. End of day a part was replaced (that was defective) but true root cause has not been determined and it will happen again (as far as I can tell as original reason has not been fixed). I will attached the latest communication that I have had with Dodge.

Once again thanks for the response. What is the next level of communication. I did not put any additional information in as I do not think more is needed. I have a truck (Diesel) that should last multiple 100K of miles and at 51K miles a DPF plugs up due to something that the dealer cannot figure out? This filter should not plug if the truck is working properly. The dealer replaced a part that needed replaced, a very expensive part that should not have failed at this low mileage (if ever) if the regeneration process is functioning properly.

The dealer cannot tell me if the regen is working properly, cannot tell mewhy it plugged, just told me it had to be replaced. I have no confidence that it will not happen again and am hesitant to now keep the truck knowing that in 30 to 50K miles (more or less) it will happen again and another large repair will take place on a large investment.

There is an issue here that should be covered under warrantly, or a technical bulletin, or a recall (campaign) as far as I am concerned. I plan to dispute this charge through my credit card company, then with the Revdex.com on how this is not being taken seriously by Dodge. To much information out there on the websites that this is not my isolated issue but one of a great many. I believe that there is a least one class action lawsuit out there in regards to the quality of this truck (with this engine and emissions combination).

Thanks again. Dont know what other information you may need, or would help the cause but I would think Dodge would stand behind their product and at **K miles a truck that has been in 5 times for the MIL coming on, all around the DPF (emissions) would be of concern to you and you would do the right thing,

Thank You

###-###-####Desired Settlement: To have this covered under warranty (extended or not) but this should not have failed at 51K miles if the designed system was working properly.

Business

Response:

To Whom it may concern,

Review: I was talked into purchasing my 2015 Dodge Grand Caravan with options. One of the options that I really wanted was the remote start. I purchased the van with an I.O.U. from Wilde back in the early part of March 2015. I have been in touch with them regarding this issue on a regular basis. I keep getting excuse after excuse and offered to have the remote start through a third party. I don't want it though a 3rd party because I don't want a second key I want it all in one as I was told. They requested I call Dodge myself and did. Dodge said I should here from Wilde in 4 to 5 days regarding the installation of my remote start. Still nothing. I am ready to take this van back and will want a refund of what I have paid on the van since the purchase date. I feel completely lies to by all involved with in this company. I feel as if since I agreed to purchase and followed through that is all they care about.Desired Settlement: I want the factory remote start now or they can drop my loan and refund me the monies I have paid for the van. This is 6 months of waiting for the part I was promised. I am sick of the bs from this company. This is totally false advertising on the companies party.

Business

Response:

The Mopar remote start system has been on back order until a week ago. Chrysler has just starting releasing the parts. We received 2 sets of remote start systems and are calling customers who have been waiting to have these installed. You are scheduled to be contacted today by my service department, if you do not receive notification today that your parts are in, please call me direct at ###-###-####. Thanks you for your patience.Pete [redacted]Wilde Chrysler Jeep Dodge Ram

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a 2011 Chevy Traverse on April 5, 2014. Upon trying to use the A/C it did not work light didn't stay on. Took vehicle in to have there service look at it on May 28, 2014 there request, they found no leaks they evacuated and recharged the system. Sunday June 1, 2014 A/C unit blowing hot air June 2nd the A/C light again wouldn't stay on. Took back in to service June 5th they found no leaks again and said it had to be the evaporator core under the dash they wouldn't be able to do this until the following week. Brought it back in on June 9th picked up on June 12th A/C was blowing cold. June 14th A/C not working again. Took vehicle in again June 16th, they then said the discharge house from the compressor to condenser was bad and the replaced this.

When I purchased the vehicle it was advertised with Bluetooth, when I attempted to set this up I couldn't , contacted [redacted] to find out it was not equipped with this feature. I called the dealer they agreed to give me a 200.00 credit towards having in installed. After all of the service problems [redacted] had called around and said they would have it installed and that my seek buttons on my radio would be how I used this feature. I agreed to pay 79.00 for this service. This was completed on June19, 2014 this was not installed per agreement an after market was installed mounting a structure on my dash and a microphone on my window at no time was this type of installation agreed upon. It is now June 24th and the Bluetooth is not working it does not have any power to it. I called and left messages today with [redacted] and [redacted] to have no response. Talked to a rude young man in service that said what do you want me to do I can't make them appear. I then asked him were it was installed they sublet end the work out to Project Two Customs I called them they advised me they didn't install this on my vehicle. I have taken 10 hours of work off with no satisfaction and a lot of gas money for the hour and fifteen minute drive one way. At this time I have a loud clicking noise coming out from my dash when I start the ignition lasts about 30 seconds this has also not warranted a call back. Per contacting GM this should have been seen by a GM dealer for warranty on the A/C unit vehicle is still under the bumper to bumper.Desired Settlement: I would like a refund for the services I have paid for A/C 294.27 and Bluetooth installation of 76.72. Vehicle is being seen at [redacted] for the clicking noise under the dash feel Wilde is also responsible for any charges I incur from that being fixed.

Business

Response:

After verifying the in service date of the vehicle, it is under manufacturer warranty. We are not a GM store and do not have a way to check in service dates, besides having a GM store check the vin. We will be issuing a refund check for $294.27. The company that installed the bluetooth, installed the wrong unit. I can have them install the right unit.

Business

Response:

The vehicle is scheduled to be inspected Monday, July 7th. At this time we will diagnose what the clicking noise is. The customer is being reimbursed for the money they paid for a/c repair.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Back in Jan 2014 I had issues with the service intervals for my new car, the manufacture calling for 7,000 mile service and the deal trying to change that to 3,000 miles. At that time it was agreed they would set my reminders at 5,000 miles. I had been in a few times since with no issues. On 8/26/2014 when I had service I found my car not to have the service reminders reset at all. I ask to speak to the manager about this as I had experienced issues around this earlier this year and was promised by the [redacted] and [redacted] I would not have any more issues.

I was met with confrontation the settings did get adjusted before I left. However the reminder tags still reads 3,000 miles. At this point I am unsure what the settings are. I have ask the GM and [redacted] for a refund since this was not the first time with issues around this I was told no.

I have purchased over 9 cars from this deal and never had issues with service until this year. I feel like have been treated unfair and the service was not completed.Desired Settlement: I feel that service was not completed

Business

Response:

Mr. [redacted]'s settings are set exactly how Mr. [redacted]s wants them. The windshield cling was misprinted at a 3000 mile interval. Even though the oil change is complete and finished I will refund Mr. [redacted]'s $45.40.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service, New Car Dealers (NAICS: 441110)

Address: 1710 Highway 164 S, Waukesha, Wisconsin, United States, 53186

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