Wilderness Resorts

In response to a complaint made by [redacted] ***, Mrs [redacted] has requested that she be reimbursed for the amounts of $and $ The amount of $was an overpayment made by Mrs*** Mrs [redacted] notified Accounting immediately of the problem and the transactions were voided The amount of $is owed to an outside Collections Agency; the resort will not reimburse this fee The resort has made several attempts to contact the ***s regarding the outstanding balance We have no record of the ***s contacting the resort to make payment arrangementsIn October 2014, the ***s were billed $for their annual maintenance fees In January 2015, all delinquent accounts in this billing cycle that were given calls to remind the owner that their payment was overdue On March 20, 2015; the ***s were sent a letter from Collections asking that they respond with information on how and when they would pay their balance On May 11, 2015; the ***s sent in a payment of $ On July 10, 2015; The ***s were sent a letter from Collections This letter advised the ***s that the account would be sent to an outside Collections Agency The account was sent to the outside collection agency on July 30, On August 4, 2015; Mrs [redacted] attempted to pay the amount owed online Mrs [redacted] contacted Accounting and Collections; this is the first record of contact with Mrs [redacted] in The account is at the outside collections agency; the ***s will need to contact the agency to pay the remaining balance.If I can be of further assistance in the this matter, please let me know[redacted] Assistant General Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Acknowledgement of Representation  document makes no mention of the [redacted] membership that that we were promised at our initial purchase. We were also given a [redacted] catalog that showed us all of the available resorts along with the [redacted] ranking. At the time of our purchase the Wilderness Resort held a gold crown ranking which was one of the major selling points that the salesman went over. We were also informed that we would be have access to all of the other resort in the [redacted] catalog the had a gold crown rank or below. I mentioned previously that this was the main reason for the purchase was that we would have the ability to use other resorts as well. Prior to going the Wilderness Resort demonstration I had never even heard of [redacted] but during the sale presentation the [redacted] portion was given a substantial amount of time. It was given so much time that that is the part of the presentation that I can still remember.  Since we are discussing the paperwork that was given Why was the Who Do I Call form not mentioned that includes the phone numbers and the directions for scheduling and vacation and exchanging your week with [redacted].
Regards,
[redacted]

We have received the Revdex.com letter for the above referencedComplaint ID. We have researched the account and the owner’s concern. Due tothe extent of the delinquency and the non- responsiveness of the owner over asuccessive number of years, this account was sent to an independent...

CollectionsAgency in 2014. Through their efforts, a correct address was found for theowner.The concern states that the owner wished to “separate” fromthe Resort because he was no longer interested in using the timeshare. There areno provisions in the contracts for individuals who decide after using the Resortfor several years that they want to give it back. I have [redacted] theAcknowledgement of Representation signed by the owner at the time of purchase.The account became delinquent in 2011. The Resort madeseveral good faith efforts to contact the owner with no success. The ownercommented in the concern that he was aware he owed the money. The amountcurrently owed to the Resort and the Collections Agency is $2398.64. we wouldopen to discussing a settlement with the owner. He can contact me directly at[redacted]or at  [redacted].

In response to a complaint made by [redacted], Mrs. [redacted] has requested that she be reimbursed for the amounts of $419.32 and $69.89.  The amount of $419.32 was an overpayment made by Mrs. [redacted].  Mrs. [redacted] notified Accounting immediately of the problem and the...

transactions were voided.  The amount of $69.89 is owed to an outside Collections Agency; the resort will not reimburse this fee.  The resort has made several attempts to contact the [redacted]s regarding the outstanding balance.  We have no record of the [redacted]s contacting the resort to make payment arrangements. In October 2014, the [redacted]s were billed $475.00 for their annual maintenance fees.  In January 2015, all delinquent accounts in this billing cycle that were given calls to remind the owner that their payment was overdue.  On March 20, 2015; the [redacted]s were sent a letter from Collections asking that they respond with information on how and when they would pay their balance.  On May 11, 2015; the [redacted]s sent in a payment of $200.00.  On July 10, 2015; The [redacted]s were sent a letter from Collections.  This letter advised the [redacted]s that the account would be sent to an outside Collections Agency.  The account was sent to the outside collection agency on July 30, 2015.  On August 4, 2015; Mrs. [redacted] attempted to pay the amount owed online.  Mrs. [redacted] contacted Accounting and Collections; this is the first record of contact with Mrs. [redacted] in 2015.    The account is at the outside collections agency; the [redacted]s will need to contact the agency to pay the remaining balance.If I can be of further assistance in the this matter, please let me know.[redacted]Assistant General Manager

Review: My husband and I purchased a timeshare with Wilderness Presidential Resorts, for the purchase price of $7155, finance charge of $5,130.84, $795 down payment and a minimum of $5,500 in Maintenance fees, and that's not including and other fees We have never used it and don't see that we ever will. We were told that we could use many different resorts with our gold card membership that never existed. We own at Massanutten resort and when trying to book any thing using our wilderness resort "discount" they say there are no savings with Wilderness membership there. I have called many times trying to see how to part way for Wilderness. I have never received any answers for how to give back the deed and part ways with Wilderness or the auto. I am paying over $500 a year in maintenance fees {and only can use it every 5 years } and cant afford to continue to pay for something we will never use. I believe that Wilderness is ripping people off until they go to further actions or higher actions. All I would like to see happen is we return the deed they stop billing us. Thank you in advance for any help up can provide

Review: I purchased a time share with in 2003 for over $6000. I finished paying off the initial purchase and used the resort property under 10 times from 2003 to 2007/2008. I decided to stop using the resort so I called Wilderness Presidential Resorts to separate myself. I was told that since the contracts were not all the same they could not give me an answer as to how to go about it. I sent four letter and attempted two calls more times from 2008 to 2012. My correspondence with the resort was never answered and I received similar responses to my first phone call. I decided that since Wilderness Presidential Resorts ignored my attempts to separate myself from the them I would ignore the maintenance fees they keep sending me. I was assigned to Korea in 2011 and have been in Augusta Ga since Oct 2013. Some how they found my address here in GA and they now send my bills for the maintenance fee again.Desired Settlement: I would like to be separated from Wilderness Presidential Resorts. I would like them to remove the bill for the maintenance fee.

Business

Response:

We have received the Revdex.com letter for the above referencedComplaint ID. We have researched the account and the owner’s concern. Due tothe extent of the delinquency and the non- responsiveness of the owner over asuccessive number of years, this account was sent to an independent CollectionsAgency in 2014. Through their efforts, a correct address was found for theowner.The concern states that the owner wished to “separate” fromthe Resort because he was no longer interested in using the timeshare. There areno provisions in the contracts for individuals who decide after using the Resortfor several years that they want to give it back. I have [redacted] theAcknowledgement of Representation signed by the owner at the time of purchase.The account became delinquent in 2011. The Resort madeseveral good faith efforts to contact the owner with no success. The ownercommented in the concern that he was aware he owed the money. The amountcurrently owed to the Resort and the Collections Agency is $2398.64. we wouldopen to discussing a settlement with the owner. He can contact me directly at[redacted]or at [redacted].

Review: Upon my initial purchase of the Wilderness Resort property I was lead to believe that the corporation was affiliated with [redacted] and I would be able to use any of the other resorts affiliated with [redacted]. I was even told that this was a gold crown resort with [redacted] which allowed an even larger selection of [redacted] affiliated resorts to choose from. This was the biggest reason for making the purchase after all I wasn't really interested in camping and since I do not own an RV or camping trailer I thought I would be able to take advantage of the other resorts That [redacted] offered so that my family and I could go on vacations that better suited us. After signing up for [redacted], which was an additional cost by the way, I realized that something was wrong when [redacted] asked me to deposit my weeks in order to use the other resorts. When I contacted Wilderness Resorts to inquire how to go about doing this I was informed that the resort no longer did this and that they no longer even used [redacted]. I was extremely upset because that was the reason for purchasing the resort. When I inquired about a refund I was informed that I would not be given one and the only way to get of the deal was to sell or transfer the property to someone else. I feel the Wilderness Resorts misrepresented themselves

and made allegations about their company that they were unable to meet. I tried to make the best of it however but now not only am I in the hole for the thousands of dollars that I paid for the resort I am also stuck paying an ever increasing annual maintenance fee for property I rarely use. On top of that there are still the [redacted] fees that I had to pay and I couldn't even use [redacted] as it was meant to be used. Since I could not get any help from the Wilderness as to resolving my dilemma I am hoping that the Revdex.com will be a better advocate for me as a consumer.Desired Settlement: I wish to be refunded for my resort property since it was sold told me under false pretenses.

Business

Response:

With respect to Case number [redacted], Mr. [redacted] has requested that he be refunded $6200.00 for the timeshare that he and Michelle [redacted] purchased in September 2002.Mr. [redacted] has raised a number of complaints and allegations relating to the purchase of the time-share at Wilderness Presidential Resorts. At the time Mr. [redacted] and Michelle (Burton) [redacted] purchased the time-share, they initialed a number of very specific representations relating to their time-share ownership, which refute the primary allegations contained in this case. I have attached a copy of the Acknowledgement of Representation for review, numbers 6 and 8.Wilderness completely denies all allegations of wrongdoing raised in the case. All legally required disclosures under the Virginia Time-share Act were properly provided and acknowledged to the [redacted]'s in the transaction documents. There exist no grounds for termination of owner obligations.The Resort takes great pride in providing high quality and convenient vacation experiences for its owners. We believe that the [redacted]'s have received the full time-share ownership rights that they contracted and paid for. We hope that the [redacted]'s choose to become owners that are in good standing.Please let me know if I can be of further assistance,[redacted]Assistant General Manager

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Acknowledgement of Representation document makes no mention of the [redacted] membership that that we were promised at our initial purchase. We were also given a [redacted] catalog that showed us all of the available resorts along with the [redacted] ranking. At the time of our purchase the Wilderness Resort held a gold crown ranking which was one of the major selling points that the salesman went over. We were also informed that we would be have access to all of the other resort in the [redacted] catalog the had a gold crown rank or below. I mentioned previously that this was the main reason for the purchase was that we would have the ability to use other resorts as well. Prior to going the Wilderness Resort demonstration I had never even heard of [redacted] but during the sale presentation the [redacted] portion was given a substantial amount of time. It was given so much time that that is the part of the presentation that I can still remember. Since we are discussing the paperwork that was given Why was the Who Do I Call form not mentioned that includes the phone numbers and the directions for scheduling and vacation and exchanging your week with [redacted].

Review: My husband and I purchased a timeshare with Wilderness Presidential Resorts in 1999, before we were married. While planning our honeymoon, we found out the hard way that the "RCI membership" that we were told we were purchasing didn't really exist. Since that time, we have been trying to get rid of the timeshare and all of the extra programs that we were sold; we have not been back to the property since our initial purchase. Over the years, I have called the resort many times asking for details on our purchase so that I could try to sell it, each time, I was told that they could not give me any information since each sale is different. I also sent certified letters to the Resort as well as the VA Real Estate Board, they were unanswered. After paying off the substantial cost of the loan, I did try to market the "package" myself, but no one is interested in buying it.At this point, we just want to be rid of it so that we can stop receiving the over $400 maintenance bill every year on a timeshare that we have never, nor will never use. We would like to give the deed back to the owner and cut all ties with this group. I have asked the resort for this information in the past, but have never received the answers or information that I need. I hope that by posting here, we will finally be rid of this burden.Desired Settlement: Cancel our membership, take back the timeshare and stop billing us for yearly maintenance fees.

Business

Response:

Good Morning,

One of our managers, [redacted], will contact the owner to explain the process of deeding the timeshare back to the Resort. Thanks,

Review: Been a member for quite sometime now, unfortunately we were not able to pay the full maintenance fee in full and we explain to billing dept awhile back , we had a balance of $ 209.00, I understand we need to pay the balance I didn't have a problem with that , The problem is that I called Billing and told them I will be paying installments they told me that is fine I didnt have to pay the full amount at once, I was planning to use the resort in August before my kids go back to school , I paid the balance on 8/4/15 via online and the resort system had an error and was not working properly , It withdrew two payments in the amount of $ 209.66 , totaling $ 419.32, I called and was on hold twice for a long time and another representative got on the phone and I explained we made payment arrangement prior, she told me that the payments voided out because they sent us to collections only 1, now remind you we have been paying on the maintenance fee , it's not like we ignored our payment, we always paid for many years. We didn't receive a notice of any legal action if so I want the resort to show me proof of that, no phone call , they only attempt to call an old number, it was also an alternate phone numbers to call but the resort didnt call that phone number, I want to see phone records of proof of that as well, Resort online web site when you try to edit info , it will not allow you , I called back spoke with Amy for the phone number to collections now they want $ 279.55 . I know they deliberately trying to get extra money out of timeshare owners. Im not sure if under new management but Ms. [redacted] demeanor is nasty and arrogant. Bottom line is I made payment arrangements, I paid the resort in full and for them to still say they sent me to collection agency is very contradicting when I made payment arrangments. Instead of them resolving this matter , I informed Ms. Michelle [redacted] I will report it , she said go right ahead , very arrogantly and nasty attitude.Desired Settlement: I'm forced to now pay additional funds of $69.89 that the collection agency will charge me , a total of $ 279.55 , the resort took out $419.32 out of my bank account and as of today I have not got reimburse for one of my payments yet, I cant pay the collections agency until the resort release my funds back into my account , if the resort did send a owner to collections then how they are able to withdraw, a real website wouldnt allow you to do so , now my kids cant go to the resort due to evil behavior of the staff. This is how they treat long timeshare owners the owner of this resort needs to be informed as well, I will definitely make sure the reviews reflect my experience. I want to be reimbursed for the $ 69.89 and since I have to pay the collections agency now I want the resort to return ALL my funds immediately ! ! ! !

Business

Response:

In response to a complaint made by [redacted], Mrs. [redacted] has requested that she be reimbursed for the amounts of $419.32 and $69.89. The amount of $419.32 was an overpayment made by Mrs. [redacted]. Mrs. [redacted] notified Accounting immediately of the problem and the transactions were voided. The amount of $69.89 is owed to an outside Collections Agency; the resort will not reimburse this fee. The resort has made several attempts to contact the [redacted]s regarding the outstanding balance. We have no record of the [redacted]s contacting the resort to make payment arrangements. In October 2014, the [redacted]s were billed $475.00 for their annual maintenance fees. In January 2015, all delinquent accounts in this billing cycle that were given calls to remind the owner that their payment was overdue. On March 20, 2015; the [redacted]s were sent a letter from Collections asking that they respond with information on how and when they would pay their balance. On May 11, 2015; the [redacted]s sent in a payment of $200.00. On July 10, 2015; The [redacted]s were sent a letter from Collections. This letter advised the [redacted]s that the account would be sent to an outside Collections Agency. The account was sent to the outside collection agency on July 30, 2015. On August 4, 2015; Mrs. [redacted] attempted to pay the amount owed online. Mrs. [redacted] contacted Accounting and Collections; this is the first record of contact with Mrs. [redacted] in 2015. The account is at the outside collections agency; the [redacted]s will need to contact the agency to pay the remaining balance.If I can be of further assistance in the this matter, please let me know.[redacted]Assistant General Manager