Wildfang.com

Hi there,We received a complaint from [redacted] stating we, Wildfang, employs deceptive practices in our email marketing and that she has been stuck on our list and is unable to unsubscribeFirst we would like to greatly apologize to [redacted] for causing frustrationsWe hate that we've made their experience with our brand so disappointingWe use a email service provider, MailChimp, and we have been working with them on this issueWe have uncovered a bug with their API intergration, where, when we (as admins) manually unsubscribe users the API connection is allowed to re-add them to our MailChimp listThis is avoidable if the customer unsubscribes themselves, but when the admin makes the change that's where the issues happenIn the past we have unsubscribed [redacted] manually when she contacted, but this bug has allowed her to be added back inWe were unaware of this issue until this morning (4/28) and are doing everything we can to make sure this doesn't happen again [redacted] also stated that when she clicks the unsubscribe link that we include in every email she get's taken to a product pageWe have tested all our email unsubscribe links from the past months of emails and each one links to the unsubscribe pageI would love if [redacted] could communicate with us directly and forward her email that took her to a product page to hopefully uncover the issueBy law MailChimp requires and manually adds a unsubscribe link to every email of oursSee MailChimp page here: http://kb.mailchimp.com/accounts/compliance-tips/why-we-require-an-unsubscribe-l...⇄ and their terms and conditions here: https://mailchimp.com/legal/terms/?_ga=1.150600126.929453217.1488329190We have confirmed with MailChimp that you are off our email list and will not be added backAgain, we are so sorry for the frustrationPlease let us know if there is anything we can doWe are available by phone at 503-208-Mon-Fri 9am-5pm PST and by email at [email protected],

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Per their question about the unsubscribe link, I'm not sure what the issue is because every direct email I would get from Wildfang would take me right to the product pageI tried refreshing, looking up the unsubscribe link in a search engine, and looking around the Wildfang website, all to no availThe business says that they unsubscribed me directly from the email list, but I don't know how that is possible given that I only received a "You are unsubscribed" email after contacting the Revdex.comI suspect the issue is with Wildfang's work with MailChimp Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Per their question about the unsubscribe link, I'm not sure what the issue is because every direct email I would get from Wildfang would take me right to the product page. I tried refreshing, looking up the unsubscribe link in a search engine, and looking around the Wildfang website, all to no avail. The business says that they unsubscribed me directly from the email list, but I don't know how that is possible given that I only received a "You are unsubscribed" email after contacting the Revdex.com. I suspect the issue is with Wildfang's work with MailChimp.
Sincerely,
[redacted]

Hi there,We received a complaint from [redacted] stating we, Wildfang, employs deceptive practices in our email marketing and that she has been stuck on our list and is unable to unsubscribe. First we would like to greatly apologize to [redacted] for causing frustrations. We hate that we've made their...

experience with our brand so disappointing. We use a email service provider, MailChimp, and we have been working with them on this issue. We have uncovered a bug with their API intergration, where, when we (as admins) manually unsubscribe users the API connection is allowed to re-add them to our MailChimp list. This is avoidable if the customer unsubscribes themselves, but when the admin makes the change that's where the issues happen. In the past we have unsubscribed [redacted] manually when she contacted, but this bug has allowed her to be added back in. We were unaware of this issue until this morning (4/28) and are doing everything we can to make sure this doesn't happen again. [redacted] also stated that when she clicks the unsubscribe link that we include in every email she get's taken to a product page. We have tested all our email unsubscribe links from the past 2 months of emails and each one links to the unsubscribe page. I would love if [redacted] could communicate with us directly and forward her email that took her to a product page to hopefully uncover the issue. By law MailChimp requires and manually adds a unsubscribe link to every email of ours. See MailChimp page here: http://kb.mailchimp.com/accounts/compliance-tips/why-we-require-an-unsubs...⇄ their terms and conditions here: https://mailchimp.com/legal/terms/?_ga=1.150600126.929453217.1488329190We have confirmed with MailChimp that you are off our email list and will not be added back. Again, we are so sorry for the frustration. Please let us know if there is anything we can do. We are available by phone at 503-208-3631 Mon-Fri 9am-5pm PST and by email at [email protected],