Wildfired Credit Union

This firm represents Bob Poynter Chrysler Jeep Dodge (the "Dealership")We are responding on behalf of the Dealership to the above referenced complaint filed by [redacted] ***.Ms [redacted] purchased a new Hyundai Tucson (the "Vehicle") from the Dealership on November 19, Within a few weeks, she began contacting her salesperson regarding problems she was having with the vehicle.Ms [redacted] initially brought in the Vehicle with a concern about the Vehicle hesitating when accelerating from a stopDanny R [redacted] , a Gold Certified Hyundai Service Technician ("Danny"), assisted Ms [redacted] with the problemDanny ran numerous tests, and spoke to Hyundai Technical SupportHyundai recommended replacing the throttle body and resetting the engine control moduleThe Dealership performed these repairs and returned the vehicle to Ms***.Shortly after the above repair, Ms [redacted] complained to the Dealership about the Vehicle's air conditioner automatically coming on after turning off the defrostDanny explained to Ms [redacted] that this was the operation of the Tucson and could not be changedAt that point, Ms [redacted] renewed her concerns about the acceleration hesitation and also noted a noise coming from the rear of the vehicle.The Dealership's Sales Manager, Billy B [redacted] ("Billy"), called Ms [redacted] and asked her to come in and speak with himMs [redacted] brought the Vehicle in after hours and Billy drove the Vehicle with Ms***Billy explained to Ms [redacted] that, in his opinion, Ms [redacted] was not used to the way the Vehicle's transmission shifted but that he could arrange another appointment with the service departmentBilly also told Ms [redacted] that he did not hear the sound in the rear of the Vehicle of which she was complainingMs [redacted] chose to schedule another appointment with the service department.Before Ms***'s appointment, Danny drove another Tucson which acted in the same manner as Ms***'sWhen Ms [redacted] came in for her appointment, Danny explained that the Tucson's transmission, after sitting in gear with the brake on for a period of time, shifts into neutral mode to increase fuel efficiencyDanny offered to let Ms [redacted] drive a different Tucson to demonstrate that the issue was not unique to her Vehicle, but Ms [redacted] declined.With regard to the noise, Ms [redacted] drove Danny around and Danny heard a noise in the right rear of the Vehicle on one occasionDanny inspected the Vehicle and found that the right rear shock absorber was weakAfter replacing the shock absorber, Danny drove the Vehicle and did not hear the noise again and noted as much on the repair order.While the second round of repairs was taking place, Ms [redacted] expressed an interest in trading in the VehicleBilly assisted her with traprocessMs [redacted] drove a Jeep Renegade extensively before deciding that she did not like it as much as the Hyundai TucsonBilly provided Ms [redacted] with a travalue for her Vehicle which was in line with the Kelley Blue Book value of a similar vehicle traded into a car dealerHowever, Ms [redacted] was very unhappy with the travalue offered by the Dealership and did not trade in the Vehicle.Since the last repair, Ms [redacted] has repeatedly called and emailed numerous employees of the Dealership to express her unhappiness with the VehicleBilly advised Ms [redacted] on numerous occasions that if she felt that the Vehicle was a "lemon" under Indiana law, she must report that to the manufacturer, HyundaiMs [redacted] responded by claiming that the Dealership lied on the repair order and requested that the Dealership revise the orderBilly informed Ms [redacted] that it is against the Dealership's policy to alter a repair order after the repairs have been completed by the service department.Due to Ms***'s repeated claims that the Dealership lied and the fact that the Dealership could not find anything wrong with the Vehicle, Billy recommended that Ms [redacted] take the Vehicle to another Hyundai dealership to get a second opinionIn response, Ms [redacted] demanded that the extended warranty she purchased from the Dealership be refundedIn a final attempt to appease Ms***, the Dealership refunded the extended warrantyHowever, Ms [redacted] continues to email the Dealership to complain and make accusations regarding the Dealership's handling of this situation.The Dealership has worked with Ms [redacted] to resolve the issues with her VehicleHowever, in response to Ms***'s actions, it became necessary to recommend that Ms [redacted] seek a second opinion from another Hyundai dealershipThe Dealership has been honest with Ms [redacted] throughout this process and, upon Ms***'s request, refunded the warranty she purchased through the DealershipThe Dealership has also provided Ms [redacted] with all the information she would need to contact Hyundai for presenting a claim under the Indiana Lemon Law.Should you require additional information concerning this matter, please contact me at our firm's Bloomington office.Sincerely, James B H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am highly dissatisfied with their replyBilly told ME that he DID hear the sounds So did DannyThey are lying to cover their rear ends I have had it with the dealership I did not DEMAND a refund I asked for one They did NOT refund me the full amount either They prorated a refund for the warranty which doesn't even BEGIN for more years when the regular HYUNDAI warranty expires I took the vehicle to *** in Greenwood March and have PROOF that Poynter DID NOT fix the sounds *** heard them instantly and I have that on record I made the mistake of saying I MAY HAVE POSSIBLY heard a slight noise in the loaner I had from them, but that it was only once and barely audible, but they noted on the paper that the I said I heard the same exact thing on the loaner I did not. Anyway - this proves that Poynter just did not want to assist They also are turning all of this around on me, which I knew they would because they are a terrible company They completely ignored my complaints about Angie and the other employees there All they did in their letter was wait until after the last day they were supposed to have turned it back into the Revdex.comonly to respond with the same inaccurate info their employees say.I have had it with their company It is horrible I deserve my full extended warranty refund back for one They should also give me back the cash I put down due to their horrible customer service and refusal to honor the Hyundai warranty They are forcing me to drive hours round trip to take it to greenwood to the next closest certified Hyundai dealer.The whole reason I purchased it from their pathetic dealership in the first place was so it was close in town for service/oil changes Now I have to waste my TIME, GAS MONEY, and add TONS of extra miles on my car just to get it serviced by a certified Hyundai dealer.I have heard complaints about their horrible company and how they have ripped people off from AT LEAST other people since all of this has started I am definitely NOT the only one I am just the only one they are taking advantage of and who wrote into the Revdex.com Obviously for no reason whatsoever as I see clearly nothing will be done about this mistreatment toward me.THE ONLY REASON I CONTACT THEM A LOT IS BECAUSE NO ONE THERE EVER RETURNS ANY PHONE CALLS OR EMAILS!!!!!!!!!!!! NOT EVEN THE OWNER!!! I HAVE REQUESTED NUMEROUS TIMES TO SPEAK WITH THE OWNER AND THEY ALWAYS REFUSE!!!! THAT RIGHT THERE SHOULD TELL PEOPLE THAT THEY ARE A CRAPPY COMPANY!!Surely they are also breaking their contact obligations with Hyundai by refusing to assist Hyundai consumers with servicing their vehicles UNDER WARRANTY!!!!!!!!! No one cares! that is completely insane!They owe me for that.
Regards,
*** ***

Thank you for forwarding Ms***'s rebuttalIt is clear from the language and tone of Ms***'s response that there is no reasonable resolution to her complaintAs with any customer, we are disappointed that we were unable to meet her expectations.Should you require additional information concerning this matter, please contact me at our firm's Bloomington office. Sincerely, James H***

This firm represents Bob Poynter Chrysler Jeep Dodge (the "Dealership"). We are responding on behalf of the Dealership to the above referenced complaint filed by [redacted].Ms. [redacted] purchased a new 2016 Hyundai Tucson (the "Vehicle") from the Dealership on November 19, 2015. Within a few weeks,...

she began contacting her salesperson regarding problems she was having with the vehicle.Ms. [redacted] initially brought in the Vehicle with a concern about the Vehicle hesitating when accelerating from a stop. Danny R[redacted], a Gold Certified Hyundai Service Technician ("Danny"), assisted Ms. [redacted] with the problem. Danny ran numerous tests, and spoke to Hyundai Technical Support. Hyundai recommended replacing the throttle body and resetting the engine control module. The Dealership performed these repairs and returned the vehicle to Ms. [redacted].Shortly after the above repair, Ms. [redacted] complained to the Dealership about the Vehicle's air conditioner automatically coming on after turning off the defrost. Danny explained to Ms. [redacted] that this was the normal operation of the Tucson and could not be changed. At that point, Ms. [redacted] renewed her concerns about the acceleration hesitation and also noted a noise coming from the rear of the vehicle.The Dealership's Sales Manager, Billy B[redacted] ("Billy"), called Ms. [redacted] and asked her to come in and speak with him. Ms. [redacted] brought the Vehicle in after hours and Billy drove the Vehicle with Ms. [redacted]. Billy explained to Ms. [redacted] that, in his opinion, Ms. [redacted] was not used to the way the Vehicle's transmission shifted but that he could arrange another appointment with the service department. Billy also told Ms. [redacted] that he did not hear the sound in the rear of the Vehicle of which she was complaining. Ms. [redacted] chose to schedule another appointment with the service department.Before Ms. [redacted]'s appointment, Danny drove another Tucson which acted in the same manner as Ms. [redacted]'s. When Ms. [redacted] came in for her appointment, Danny explained that the Tucson's transmission, after sitting in gear with the brake on for a period of time, shifts into neutral mode to increase fuel efficiency. Danny offered to let Ms. [redacted] drive a different Tucson to demonstrate that the issue was not unique to her Vehicle, but Ms. [redacted] declined.With regard to the noise, Ms. [redacted] drove Danny around and Danny heard a noise in the right rear of the Vehicle on one occasion. Danny inspected the Vehicle and found that the right rear shock absorber was weak. After replacing the shock absorber, Danny drove the Vehicle and did not hear the noise again and noted as much on the repair order.While the second round of repairs was taking place, Ms. [redacted] expressed an interest in trading in the Vehicle. Billy assisted her with trade-in process. Ms. [redacted] drove a Jeep Renegade extensively before deciding that she did not like it as much as the Hyundai Tucson. Billy provided Ms. [redacted] with a trade-in value for her Vehicle which was in line with the Kelley Blue Book value of a similar vehicle traded into a car dealer. However, Ms. [redacted] was very unhappy with the trade-in value offered by the Dealership and did not trade in the Vehicle.Since the last repair, Ms. [redacted] has repeatedly called and emailed numerous employees of the Dealership to express her unhappiness with the Vehicle. Billy advised Ms. [redacted] on numerous occasions that if she felt that the Vehicle was a "lemon" under Indiana law, she must report that to the manufacturer, Hyundai. Ms. [redacted] responded by claiming that the Dealership lied on the repair order and requested that the Dealership revise the order. Billy informed Ms. [redacted] that it is against the Dealership's policy to alter a repair order after the repairs have been completed by the service department.Due to Ms. [redacted]'s repeated claims that the Dealership lied and the fact that the Dealership could not find anything wrong with the Vehicle, Billy recommended that Ms. [redacted] take the Vehicle to another Hyundai dealership to get a second opinion. In response, Ms. [redacted] demanded that the extended warranty she purchased from the Dealership be refunded. In a final attempt to appease Ms. [redacted], the Dealership refunded the extended warranty. However, Ms. [redacted] continues to email the Dealership to complain and make accusations regarding the Dealership's handling of this situation.The Dealership has worked with Ms. [redacted] to resolve the issues with her Vehicle. However, in response to Ms. [redacted]'s actions, it became necessary to recommend that Ms. [redacted] seek a second opinion from another Hyundai dealership. The Dealership has been honest with Ms. [redacted] throughout this process and, upon Ms. [redacted]'s request, refunded the warranty she purchased through the Dealership. The Dealership has also provided Ms. [redacted] with all the information she would need to contact Hyundai for presenting a claim under the Indiana Lemon Law.Should you require additional information concerning this matter, please contact me at our firm's Bloomington office.Sincerely, James B H[redacted]