Wildgreen Landscaping, Inc

From:
""> [email protected] [mailto:[email protected]]
Sent: Monday, September 21, 1:AMTo: [email protected]: Website: Complaint Response
Business Response to a Complaint
Complaint ID#:
***
Company Name:
Wildgreen Landscaping
Company Contact:
Irma B***
Company Phone:
***
Company Email:
[email protected]
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response:
Dear *** *** ***, Wildgreen Landscaping, Incapologizes for any miscommunication between our staff and *** *** ***We have adjusted her account to show a final balance of $Thank you, Irma B***
Sent on: 9/21/1:24:AM
Sent by: ***

From: [email protected] [mailto:[email protected]] Sent: Monday, September 21, 1:AMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:***Company Name:Wildgreen LandscapingCompany Contact:Irma
B***Company Phone:
***Company Email:[email protected] Who Sent the Complaint:*** ***Staff Member:*** ***Response:Dear *** *** ***, Wildgreen Landscaping, Incapologizes for any miscommunication between our staff and *** *** ***We have adjusted her account to show a final balance of $Thank you, Irma B***Sent on: 9/21/1:24:AMSent by: ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I paid Ck # *** for $for June. I paid by money order (which they have received) for $for July and what they said was past due for $40--never said what it was for, plus $for 8/10.See all attached for the 3rd timeI will not be sending copies any moreThe business has also received copies.March, April, and May, 2016-see the invoices which confirmed my conversation in with someone (a woman) at the business, that yes, indeed I had a credit of $This was perpetuated on invoices for invoices.I was finally called in July and told this was not correctI think that this is a business error, that cannot be changed after monthsIf I purchased a dress at a store for a specific price, I don't believe the business can come back after months and state that they priced the dress wrong, and now I owe more money Especially if I still received invoices/statements that I had a creditThat credit would have to be honoredI'm also including a copy of the USPS stating that the final money order was in fact received by the business, and I got a call with message left that they had received itI was never informed that the business address had changed, which is why it was sent to the address I had used for yearsI'm glad they finally received it.I have always dealt with small businesses in a timely and professional mannerI'm sorry they made a mistake, but I was told by the business in December and again March, April, and May that the $credit was still correctThat needs to stand
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Wildgreen Landscaping<[email protected]>Date: Wed, Aug 17, 2016 at 2:45 PMSubject: Wildgreen LandscapingTo: Attached is a copy of the extract for [redacted] account. For the year of 2015: Invoice # [redacted] (April bill): [redacted] paid $40 with the check...

number [redacted] Invoice # [redacted] (May bill): [redacted] paid $40 with the check number [redacted] Invoice # [redacted] and [redacted] (June, July and August): According to [redacted], she sent us a check numbered [redacted] for $140  that would cover these months. We have applied this check towards these months in good faith that the check is in fact for $140. During previous conversations, [redacted] have mentioned that the check was for $40 instead of $140. She did not send the copy of the check number [redacted] for us to make sure that it was in fact for $140. This is where the mistake happened and our former employee credited the account twice for a total of $280 instead of $140. Invoice # [redacted] (September): [redacted] paid $40 with the check number [redacted]. Invoice # [redacted] (October): It has not been paid. According to [redacted], she had called to make a payment in the amount of $100 through debit card. Her debit card was never charged, and she even states that in her letter. Therefore, she does not have $100 credit because her credit card was never charged.  For the year of 2016: Invoice # 11213 (March, first cut of the season): It has not been paid. Invoice # [redacted] (April): It has not been paid. Invoice # [redacted] (May): It has not been paid. Invoice # [redacted] (June): [redacted] paid $60 with the check number [redacted]. Invoice # [redacted] (July): It has not been paid. [redacted] mentioned that she would send a money order, in which she copied and sent you. However, we have not received this money order yet. In 2015, it  showed that she did have a credit of $100 in her account because our former employee made a mistake and put the check number [redacted] in the system twice. However, we never received $280. According to [redacted] we only received $140. We have fixed the account, and the amount [redacted] owe as of now is $180 for the mowing of October 2015, March, April, May and July of 2016. Wildgreen Landscaping starts either at the end of March, or April. During the season of 2015, we started in April. The season goes until the end of October. Meaning there are 7 months in the season of 2015. During those 7 months, we have only received 4 checks from [redacted]. During the year of 2016, we have started in March. So far, we have only received one check from [redacted]. Please, let me know if you have any additional questions. Best Regards, Irma B[redacted]

VERY POOR CUSTOMER SERVICE AND THEY MAKE UP POLICIES AS YOU SPEAK ON THE PHONE WITH THEM. WILL NEVER DO BUSINESS WITH THESE COMPANY AGAIN.

From: Wildgreen Landscaping<[email protected]>Date: Fri, Aug 26, 2016 at 10:14 AMSubject: Wildgreen Landscaping complaintTo: [redacted], Attached is a copy of the extract for the client’s account. For the year of 2015: Invoice # [redacted] (April bill): Our client paid $40 with the check number [redacted] Invoice # [redacted] (May bill): Our client paid $40 with the check number [redacted] Invoice # [redacted] and [redacted] (June, July and August): According to our client, she sent us a check numbered [redacted] for $140  that would cover these months. We have applied this check towards these months in good faith that the check is in fact for $140. During previous conversations, our client have mentioned that the check was for $40 instead of $140. She did not send the copy of the check number [redacted] for us to make sure that it was in fact for $140. This is where the mistake happened and our former employee credited the account twice for a total of $280 instead of $140. Invoice # [redacted] (September): Our client paid $40 with the check number [redacted]. Invoice # [redacted] (October): It has not been paid. According to our client, she had called to make a payment in the amount of $100 through debit card. Her debit card was never charged, and she even states that in her letter. Therefore, she does not have $100 credit because her credit card was never charged.  For the year of 2016: Invoice # 11213 (March, first cut of the season): It has not been paid. Invoice # [redacted] (April): It has not been paid. Invoice # [redacted] (May): It has not been paid. Invoice # [redacted] (June): Our client paid $60 with the check number [redacted]. Invoice # [redacted] (July): It has not been paid. Our client mentioned that she would send a money order, in which she copied and sent you. However, we have not received this money order yet. In 2015, it  showed that she did have a credit of $100 in her account because our former employee made a mistake and put the check number [redacted] in the system twice. However, we never received $280. According to our client we only received $140. We have fixed the account, and the amount our client owe as of now is $180 for the mowing of October 2015, March, April, May and July of 2016. Wildgreen Landscaping starts either at the end of March, or April. During the season of 2015, we started in April. The season goes until the end of October. Meaning there are 7 months in the season of 2015. During those 7 months, we have only received 4 checks from our client. During the year of 2016, we have started in March. So far, we have only received one check from our client. According to the latest Revdex.com letter we have received, our client sent a money order that we have not received. Apparently the Postal Service failed into delivering it to Wildgreen Landscaping. We did not receive the money order and we feel that it is not Wildgreen responsibility or fault that the money ordered was not delivered to us. Our client needs to address this issue directly with the Postal service. Currently, the amount she owes Wildgreen Landscaping is still $180. Best Regards,  Irma B[redacted] (Message from Revdex.com- The following information was sent subsequent to the preceding response.)From: Wildgreen Landscaping<[email protected]>Date: Mon, Aug 29, 2016 at 3:09 PMSubject: Wildgreen LandscapingTo: Good Afternoon [redacted], I just want to let you know that we have received a money order payment from [redacted] for a total of $100. So far we have received: -          Check number [redacted] that paid for the month of April 2015.-          Check number [redacted] that paid for the month of May 2015.-          Check number [redacted] that paid for the months of June, July and August of 2015.-          Check number [redacted] that paid for the month of September of 2015.-          Check number [redacted] that paid for the month of June of 2016.-          The money order we have received today that covers the months of October 2015; March of 2016 and April of 2016, respectively. [redacted] still owe us for the months of May, July, and August of 2016. Best Regards,