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Wildwood Highlands North Parks Family Fun Center

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Wildwood Highlands North Parks Family Fun Center Reviews (1)

Review: My wife and I took our 3 children snow tubing which cost around $90. My daughter(after our first run) was hit from behind by a snow tube with 2 high school kids on it because the staff was not properly supervising the track. They should have never let them down until track was clear. Track should have never bevel been open. It was too fast. As we were leaving, people were blasting through fence because they could not stop. My daughter who was 7 was hit with so much force that she was flipped and she landed on her head on the ice. The track was unsafe due to the ice and the not being properly supervised. Bad combination. As a result, we left and on our way out we explained to a manager what happened and asked for a refund or credit. He gave me his name and cell phone number and said just to call and we could return for another session. I contacted the manager and he told me he no longer works there and to call another manager whose name I will not mention. I called this person and was told I needed to talk to another manager who offered me a partial refund($30) and I declined. This manager said she would look into it further and call me back. She never did. I called again and spoke to the new general manager who assured me a full refund. I gave him my address and he said he would mail it. 2 weeks went by and I never got it. I called again, he said the post office made a mistake and he would mail it that day. I never received it so I called the owner and left a message. No return call. My daughter really got crushed and most parents would have made a HUGE deal threatening legal action etc. People who saw it said I should. I just wanted a refund. We used to do all of our kids parties there etc. NEVER AGAIN ! Consumer be aware !Desired Settlement: I just want the public to be aware

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Description: AMUSEMENT PARKS & PLACES

Address: 2330 Wildwood Rd, Wildwood, Pennsylvania, United States, 15091

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