Just wanted to jump on here and say thank you to this company.
From start to finish they have given us great attention and service. Very understanding people.
I definitely recommend them!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The unit need replacing costing us $2750. The warranty stated that the unit including compressor, condenser was covered. There were no exceptions on our warranty.
I feel this company is operating fraudently by not standing by their warranty.
[redacted]
What a great company. When I called in their customer service was friendly and nice. They helped me set an appointment for my home Warrenty. The owner called me back and thanked me for using their company. It's so nice to feel appreciated by the people you pay for services. Excellent company and people.
HomeLife Warranty Protection (HLWP) has received your letter dated March 19, 2014. Upon reading it, HLWP was informed of the complaint filed...
by Ms. [redacted], Complaint ID [redacted]. This letter shall serve as the official response from HomeLife Warranty Protection to the above-mentioned complaint.
3/17/2014: Ms. [redacted] submitted the following claim:
HVAC: Warranty Effective Date: 06/01/2013
The homeowner called and stated that the unit that is located on the ground is not cooling the home. The fan is running but again not cooling.
The work order was sent to [redacted]. The appointment was scheduled for 3/18/2014.
3/18/2014: The technician went to the property and performed a full assessment of the unit as to make a proper diagnosis of the problem. Once the technician had figured out what was wrong with the A/C unit referred to in Ms. [redacted]’s claim, he called in to HLWP’s Claims Department to report the following:
[redacted] called and stated that the unit that is 15yrs old that has been maintained, yet there are visible signs of [redacted] breakdown inside the unit, such as burnt wires going into the contact switch, and the condensing fan motor does not move; it froze up. The compressor is heating up to where it has to shut down after just a few minutes. The compressor performance is poor and causing the other issues within this unit. The technician also noticed that at some point previously there had been a hard start kit added to the unit, which is now blown. Since a hard start kit, which gives the compressor extra power, is now dead; and the compressor is only able to run for a few minutes before it overheats and shuts down, the technician deemed the compressor as failed. He recommended to Ms. [redacted] to have her condensing unit replaced.
The claim is denied due to the following reason(s):
The age of the unit is 15+ years old, which is beyond the life expectancy of the unit.
HLWP will offer [offered] a customer service gesture to Ms. [redacted] in the amount of $500 to be applied toward the replacement of her unit thru our authorized contractor.
The denial of this claim is supported entirely by the HLWP AZ Policy:
IN THE EVENT OF SYSTEMS & APPLIANCES EXCEEDING THEIR LIFETIMES, HLWP RESERVES THE RIGHT TO OFFER DEPRECIATED VALUE OF EQUIPMENT ENTIRELY AT ITS SOLE DISCRETION AND DEPENDING ON ITS OWN REQUIREMENTS OF OFFERING DEPRECIATED VALUES (10 YR SCALE), BUT AT ANY TIME RESERVES THE RIGHT TO DENY THE CLAIM.
(Service Summary, Limitations of Liability, Section D, Lines 11-12)
If Ms. [redacted] wishes to cancel her policy, she can simply submit her written request to cancel coverage. This process normally takes 8-10 weeks. However, I will personally expedite her request and process the cancellation to the very last step. At that point it will be awaiting signature, which I am unable to any affect on. As soon as it is issued and signed I will personally send the pro-rated refund to her mailing address immediately.
Ms. [redacted] can either contact me directly, or submit her decision thru the Revdex.com response link. A confirmation will be provided to the Revdex.com as well as to Ms. [redacted] letting them know her decision has been received.
Respectfully submitted, [redacted]
[redacted]
Customer Relations
HomeLife, LLC
HLWP of NV, LLC
HLWP of TX, LLC
Homelife Protection isn't a good warranty company at all. I filed two claims with in one week. The first was the hose bibs to my washer, they were leaking. After telling the rep that the hose bibs are leaking cause of corrosion they still send a plumber out (which is owned by Homelife) he took apart the hoses and called in the [redacted] (the lady that denies claims)and they said they won't cover the claim because of corrosion. The plumber left all the parts out and our water off at left when I told him the $240 price was too much money for this repair. I went to home depot bought the part and plumbers tape for $3.81. With a wrench and elbow grease I fixed it. Two days later on Labor Day out AC went out when it was 109 degrees. We called 3 times on Saturday and didn't get a call back. On Sunday we call the property damage line and got someone on the phone. They wanted $150 because it was a Sunday, I told the customer service rep on the phone this policy is garbage and he said He doesn't want to be verbally abused. On Tuesday the tech came out and said they don't cover control boards. He wanted $290 for this repair. We are trying to cancel or coverage currently and I am hoping for a smooth process, however, I can't be optimistic. In the fine print of the policy they mention not refunding money if the customer is verbally abusive. I am sure the guy noted I said the policy was garbage.
The sales people, specifically sales manager [redacted] at extension [redacted], will omit vitally important information. And when you ask for the call to be pulled you can bet his boss is covering for him. He will promise the world and then hide behind the contract. These people have every interest in your money and zero tolerance for customer service. I was promised a call back in 15 minutes. I called two days later and no one remembered me. Don't buy from [redacted] or his cronies.
Regarding this complaint (ID 11788266), HomeLife has issued a $6- credit to the customer's credit card. I spoke to Mr. [redacted] on the phone to let him know about the refund and he was pleased. I also sent him a receipt (see attached) for his records. Both Mr. [redacted] and Homelife are satisfied with this...
resolution and consider this complaint to be closed. Thank you.
On 5/22/16 I call my husband to verify if the job was completed the leakage and the food disposal,I informed the worker that he is not to charge $110 because I had called the office 2 days before they arrive to fix the leakage and the food disposal and staff who I did reveal his name in the other letter he told me that it will be $55 dollars for both services as both were going to be fixed by a Plummer. When I get home my husband stated that he provided the worker with $55 and that he has notice that the Plummer left and never fixed the sink leakage and left without making clear to me at least or to my husband who does not understand that well but he could of told him that it was not fixed and decided to walk out as when I talked to him and told him that I was on my way to see the job and when I got home the worker was gone. On the other note on 5/26/16 the worker to fix an electric outlet and the bathroom fan came out my husband called me and said that they will charge $110 because the worker said is 2 separate things again. My husband after both jobs were completed my husband was short of money and provided his debit card he never received a receipt and the worker charged him $220.00 I notice it and called the bank as my husband did not authorized for the worker to have $220.00 when he supposed to be charging $110. I want to have my money back from this company , the money that they took from my credit card as I am not pleased with their services and I can get other company that will treat people with respect and honesty. If you can see I never signed with them a contract and I never the 2 years now that I have been with them never received their policy which I wish that they had provided me with it from the beginning but they never did, also they never will leave a receipt for you when you give them cash or a card.
To whom it may concern,
HomeLife Warranty Protection (HLWP) would like to send a contractor to Mr. [redacted] home in order to diagnose the repairs needed for the said microwave. HLWP will waive the Trade Item Fee. HLWP did not send a contractor previously as per the exceptions below the cracked door and handle would not be covered. The exceptions portion of the policy which is being referenced is shown below in it entirety. I have also attached a PDF file of said policy.
3. APPLIANCES
C O V E R E D: ?? GARBAGE DISPOSAL ?? DISHWASHER ?? BUILT-IN MICROWAVE ?? TRASH COMPACTOR ?? RANGE & COOKTOP ?? OVEN ?? WASHER/DYER ?? KITCHEN REFRIGERATOR W/ ICE MAKER
EXCEPTIONS: (INCLUDING BUT NOT LIMITED TO) STACKABLE UNITS; PLASTIC MINI-TUBS; SOAP DISPENSERS; FILTERS & LINT SCREENS; DAMAGE TO CLOTHING; “ALL-IN-ONE” WASH/DRY UNITS; ICE CRUSHERS; ADAPTERS; LIGHTS OR LIGHT SOCKETS; LIGHT SWITCHES; BASKETS; ROLLERS; RACKS; HANDLES; RUNNER GUARDS; KNOBS; PANS; TRAYS; PORTABLE OR FREESTANDING MICROWAVES; ROTISSERIES; MEAT PROBE ASSEMBLIES; DOOR GLASS; VENTS; FLUES; TIMERS; CLOCKS; RANGE GRILLS; SHELVES; INTERIOR LININGS; INTERNAL THERMAL CASINGS; FOOD SPOILAGE; CAROUSELS; TRIM KITS; BUCKETS; LOCKS; LOCK & KEY ASSEMBLIES; HALOGEN UNITS; MAGNETIC INDUCTION COOKTOPS; MICROWAVE/COOKTOP DRAWER COMBINATION UNIT; REFRIGERATOR/OVEN COMBINATION UNITS; SUB-ZERO REFRIGERATORS; ANY PARTS & COMPONENTS OUT- SIDE OF APPLIANCE; IMPROPER INSTALLATION*; LACK OF MAINTENANCE**; DETACHABLE COMPONENTS; DIALS; HOSE BIBS; MODULES; CONTROL BOARDS; CONTROL BOARD TOUCH PADS; DEFROST BOARDS; BEVERAGE DISPENSERS AND RESPECTIVE EQUIPMENT; PLEASE SEE LIMITATIONS OF LIABILITY FOR ADDITIONAL EXCEPTIONS LIMITS: (A) UP TO 1 UNIT COVERED PER APPLIANCE ITEM.
Sincerely,
[redacted]
HomeLife Warranty Protection (HLWP)
Office: [redacted]
Fax: [redacted]
[redacted]
Really great repair service Daniel was our repairman so very nice and considerate of my home and worked quickly and answered all my questions...Really impressed...Thank you...
Check [redacted] for many other honest reviews that detail why this business is rated 1.5 stars. I've had HomeLife for 5 years. 4 weeks ago, my AC compressor went out. The repair company confirmed that the compressor was bad, adding on the invoice that it was "shorted to ground." I've worked with electrical and environmental systems for over 20 years and I can tell you that doesn't mean anything abnormal. A compressor can only fail in 3 ways: short, open, or mechanical failure. Well, after 3 weeks of non-returned phone calls, Homelife finally found an exclusion in the general exceptions section that says "shortage" is not covered. "Shortage" is listed between "power surge or overload" and "power failure." As written, it is obviously referring to power main problems and not electrical component shorts, motor winding shorts, etc. But there are so many general exceptions that it literally doesn't matter what I say, they will just find another. For instance, my brother works for a commercial AC company in California. He has checked my AC every year, but I don't have any maintenance records to prove it. That will be the next exception they try. I don't have the energy or money or time to fight this. It is 105 and climbing in Vegas and I just need a working AC. Heed this and all other warnings and stay far, far away from Homelife.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The only service I was interested in was the camping trip where people would be taught how to find the herbs in the wild. I agreed to wait until that workshop was offered again, but the busienss cancelled it and never offered it again. I am not interested in any other products offered by the business. In my view, the 10-day cancellation claim does not apply because the business cancalled the event anyway. I was not ever given the opportunity to go on the trip.
Regards,
[redacted]
Please see the 3 attached documents as the official response from [redacted]C. Thank you for assistance along with this opportunity to resolve this matter with our customer.
I have been a customer of Homelife since March 2013 and absolutely love their service. My ** front loader washing machine needed repair and they sent a technician to my house and I was charged the service call. My washer needed about $1000.00 of parts ( new drum etc.). The parts were ordered and I was asked to call the tech as soon as the parts came in. I did, and within a day the tech was here doing the repairs. He tested out the washer and I haven't had a problem since. I expected to have to pay an additional service call when he came to do the repair, but that was not the case. I am a confirmed customer of HomeLife!
The policy agreement was in creatively misleading and their full coverage is not extensive as it . Essentially the company refused to honor the coverage that we ordered despite me paying the full premium price for their services. Furthermore they refused to send me a copy of the specific policy that they believe I have consistently claiming technical difficulties. Furthermore, on the phone, they cite that the policy I have differs from the one I am paying for.
The most frustrating issue is that when I attempted to contact them for support I am consistently juggled in their beurocracy between representatives that claim that my complaints are not their specific responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
HomeLife's response on 4/16...a work order was submitted for the leakage of my pool pump. According to HomeLife I did not have pool coverage. If I didn't have pool coverage then why did they even open up a ticket, informed me I had to pay the service fee and send out a plumber to look at the leak?
HomeLife's response on 4/18 Both the contractor and I called HomeLife at 11:30 AM MT to get authorization for the plumber to fix the leak. The plumber also had another number that the contractors use. Nobody picked up on either of the phone numbers. If they state that if you leave a message you would be called the next day..well then why wasn't I called back on Saturday or Sunday. It wasn't until I filed the complaint with the Revdex.com that HomeLife called me back (either Monday or Tuesday). That makes it at least three days before I got called back. I've had home owners insurance with [redacted] and [redacted]. If you called "after hours" there was always an agent to answer the phone and a contractor would call you back within 1 hr. I only went with HomeLife because it was cheaper. I guess you only get what you pay for. At no time did I call HomeLife or the agent any names. I did complain to the agent about the poor. unacceptable service I received/didn't receive from HomeLife and that I was a new customer. When I did talk to the agent she informed me that she would do what she could to get me a refund minus the cancellation fee. I was cancelling my contract with HomeLife for their breach of contract. Therefore, I had no intention of having a cancellation fee be subtracted from my refund when the problem was on their end. The agent informed me she would do her best and then call me back.
On 4/29 I called back HomeLife because I had not heard back from them regarding my refund. The agent informed me that they would refund my entire amount of $350. Which I was very happy about. The agent asked me if I would sign paperwork from HomeLife. I assume something along that the complaint was resolved. HomeLife has never sent me any paper work to date. I t[redacted] the agent I would be happy to review the paper work they were going to send to me and that I would go into this site to comment the action on the part of HomeLife were resolved to my satisfaction once my credit card was credited the $350. I just got off the phone with [redacted] and they informed me that the credit from HomeLife has not hit my charge card account yet. Therefore, until the $350 credit hits my [redacted] account I would like to keep this complaint open.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom it May Concern:
The customer was notified that he had a 20 day free look (yes which he did stay within on his own property)
However he submitted a claim for the fourplex - therefore the 20 day free look does not apply. I am sure if the dishwasher arm was available and the claim was able to be covered non of this would be an issue.
HomeLife strives to provide the best service we can to any and all of our customers. Dealing with repairs that unfortunately cannot be covered for whatever reason create problems. The customer becomes enraged, and the Warranty company no matter what company it is becomes the enemy.
As far as the policies - I suppose Mr. [redacted] or myself will never know why he did not receive them via email. We would never refuse or delay sending out a policy, the warranty company would have nothing to gain by practicing that business ethic.
The warranty company nor the contractor was assuming anything about the other units in his Mothers fourplex. All the contractor did was assess the information for the unit that he was called to.
There was no faulty coverage on the policy, there were no excessive limits, and there was definitely not any unprofessional customer service on HomeLifes part or the part of the contractor.
As Mr. [redacted] Stated in his first complaint "he was told he could cancel at any time with a pro-rated refund".
The policies have both been cancelled and the credits have been initiated.
This letter is in response to complaint ID#[redacted]. Mr. [redacted] called in to HLWP of Nevada, LLC to cancel his policy for the following address [redacted] HLWP of Nevada, LLC has cancelled his policy as he was charged prior to his renewal...
date. I have attached a copy of the receipt showing the credit was done today and Mr. [redacted] has been emailed a copy of the receipt also.
Please let me know if you need anything further.
Sincerely,
Gennevere Garrison
HomeLife Warranty Protection (HLWP)
HLWP of Texas, LLC
HLWP of Nevada, LLC
Office: 480-558-8258 - 1–888-820-8088
Fax: 480-539-8258
My experience with Home Life has been very good...The folks they hire to fix the problems are really efficient and courteous ..They are quick to send help when I needed it....I recommend Home Life with the highest regard....
Just wanted to jump on here and say thank you to this company.
From start to finish they have given us great attention and service. Very understanding people.
I definitely recommend them!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The unit need replacing costing us $2750. The warranty stated that the unit including compressor, condenser was covered. There were no exceptions on our warranty.
I feel this company is operating fraudently by not standing by their warranty.
[redacted]
What a great company. When I called in their customer service was friendly and nice. They helped me set an appointment for my home Warrenty. The owner called me back and thanked me for using their company. It's so nice to feel appreciated by the people you pay for services. Excellent company and people.
HomeLife Warranty Protection (HLWP) has received your letter dated March 19, 2014. Upon reading it, HLWP was informed of the complaint filed...
by Ms. [redacted], Complaint ID [redacted]. This letter shall serve as the official response from HomeLife Warranty Protection to the above-mentioned complaint.
3/17/2014: Ms. [redacted] submitted the following claim:
HVAC: Warranty Effective Date: 06/01/2013
The homeowner called and stated that the unit that is located on the ground is not cooling the home. The fan is running but again not cooling.
The work order was sent to [redacted]. The appointment was scheduled for 3/18/2014.
3/18/2014: The technician went to the property and performed a full assessment of the unit as to make a proper diagnosis of the problem. Once the technician had figured out what was wrong with the A/C unit referred to in Ms. [redacted]’s claim, he called in to HLWP’s Claims Department to report the following:
[redacted] called and stated that the unit that is 15yrs old that has been maintained, yet there are visible signs of [redacted] breakdown inside the unit, such as burnt wires going into the contact switch, and the condensing fan motor does not move; it froze up. The compressor is heating up to where it has to shut down after just a few minutes. The compressor performance is poor and causing the other issues within this unit. The technician also noticed that at some point previously there had been a hard start kit added to the unit, which is now blown. Since a hard start kit, which gives the compressor extra power, is now dead; and the compressor is only able to run for a few minutes before it overheats and shuts down, the technician deemed the compressor as failed. He recommended to Ms. [redacted] to have her condensing unit replaced.
The claim is denied due to the following reason(s):
The age of the unit is 15+ years old, which is beyond the life expectancy of the unit.
HLWP will offer [offered] a customer service gesture to Ms. [redacted] in the amount of $500 to be applied toward the replacement of her unit thru our authorized contractor.
The denial of this claim is supported entirely by the HLWP AZ Policy:
IN THE EVENT OF SYSTEMS & APPLIANCES EXCEEDING THEIR LIFETIMES, HLWP RESERVES THE RIGHT TO OFFER DEPRECIATED VALUE OF EQUIPMENT ENTIRELY AT ITS SOLE DISCRETION AND DEPENDING ON ITS OWN REQUIREMENTS OF OFFERING DEPRECIATED VALUES (10 YR SCALE), BUT AT ANY TIME RESERVES THE RIGHT TO DENY THE CLAIM.
(Service Summary, Limitations of Liability, Section D, Lines 11-12)
If Ms. [redacted] wishes to cancel her policy, she can simply submit her written request to cancel coverage. This process normally takes 8-10 weeks. However, I will personally expedite her request and process the cancellation to the very last step. At that point it will be awaiting signature, which I am unable to any affect on. As soon as it is issued and signed I will personally send the pro-rated refund to her mailing address immediately.
Ms. [redacted] can either contact me directly, or submit her decision thru the Revdex.com response link. A confirmation will be provided to the Revdex.com as well as to Ms. [redacted] letting them know her decision has been received.
Respectfully submitted, [redacted]
[redacted]
Customer Relations
HomeLife, LLC
HLWP of NV, LLC
HLWP of TX, LLC
Homelife Protection isn't a good warranty company at all. I filed two claims with in one week. The first was the hose bibs to my washer, they were leaking. After telling the rep that the hose bibs are leaking cause of corrosion they still send a plumber out (which is owned by Homelife) he took apart the hoses and called in the [redacted] (the lady that denies claims)and they said they won't cover the claim because of corrosion. The plumber left all the parts out and our water off at left when I told him the $240 price was too much money for this repair. I went to home depot bought the part and plumbers tape for $3.81. With a wrench and elbow grease I fixed it. Two days later on Labor Day out AC went out when it was 109 degrees. We called 3 times on Saturday and didn't get a call back. On Sunday we call the property damage line and got someone on the phone. They wanted $150 because it was a Sunday, I told the customer service rep on the phone this policy is garbage and he said He doesn't want to be verbally abused. On Tuesday the tech came out and said they don't cover control boards. He wanted $290 for this repair. We are trying to cancel or coverage currently and I am hoping for a smooth process, however, I can't be optimistic. In the fine print of the policy they mention not refunding money if the customer is verbally abusive. I am sure the guy noted I said the policy was garbage.
The sales people, specifically sales manager [redacted] at extension [redacted], will omit vitally important information. And when you ask for the call to be pulled you can bet his boss is covering for him. He will promise the world and then hide behind the contract. These people have every interest in your money and zero tolerance for customer service. I was promised a call back in 15 minutes. I called two days later and no one remembered me. Don't buy from [redacted] or his cronies.
Regarding this complaint (ID 11788266), HomeLife has issued a $6- credit to the customer's credit card. I spoke to Mr. [redacted] on the phone to let him know about the refund and he was pleased. I also sent him a receipt (see attached) for his records. Both Mr. [redacted] and Homelife are satisfied with this...
resolution and consider this complaint to be closed. Thank you.
On 5/22/16 I call my husband to verify if the job was completed the leakage and the food disposal,I informed the worker that he is not to charge $110 because I had called the office 2 days before they arrive to fix the leakage and the food disposal and staff who I did reveal his name in the other letter he told me that it will be $55 dollars for both services as both were going to be fixed by a Plummer. When I get home my husband stated that he provided the worker with $55 and that he has notice that the Plummer left and never fixed the sink leakage and left without making clear to me at least or to my husband who does not understand that well but he could of told him that it was not fixed and decided to walk out as when I talked to him and told him that I was on my way to see the job and when I got home the worker was gone. On the other note on 5/26/16 the worker to fix an electric outlet and the bathroom fan came out my husband called me and said that they will charge $110 because the worker said is 2 separate things again. My husband after both jobs were completed my husband was short of money and provided his debit card he never received a receipt and the worker charged him $220.00 I notice it and called the bank as my husband did not authorized for the worker to have $220.00 when he supposed to be charging $110. I want to have my money back from this company , the money that they took from my credit card as I am not pleased with their services and I can get other company that will treat people with respect and honesty. If you can see I never signed with them a contract and I never the 2 years now that I have been with them never received their policy which I wish that they had provided me with it from the beginning but they never did, also they never will leave a receipt for you when you give them cash or a card.
To whom it may concern,
HomeLife Warranty Protection (HLWP) would like to send a contractor to Mr. [redacted] home in order to diagnose the repairs needed for the said microwave. HLWP will waive the Trade Item Fee. HLWP did not send a contractor previously as per the exceptions below the cracked door and handle would not be covered. The exceptions portion of the policy which is being referenced is shown below in it entirety. I have also attached a PDF file of said policy.
3. APPLIANCES
C O V E R E D: ?? GARBAGE DISPOSAL ?? DISHWASHER ?? BUILT-IN MICROWAVE ?? TRASH COMPACTOR ?? RANGE & COOKTOP ?? OVEN ?? WASHER/DYER ?? KITCHEN REFRIGERATOR W/ ICE MAKER
EXCEPTIONS: (INCLUDING BUT NOT LIMITED TO) STACKABLE UNITS; PLASTIC MINI-TUBS; SOAP DISPENSERS; FILTERS & LINT SCREENS; DAMAGE TO CLOTHING; “ALL-IN-ONE” WASH/DRY UNITS; ICE CRUSHERS; ADAPTERS; LIGHTS OR LIGHT SOCKETS; LIGHT SWITCHES; BASKETS; ROLLERS; RACKS; HANDLES; RUNNER GUARDS; KNOBS; PANS; TRAYS; PORTABLE OR FREESTANDING MICROWAVES; ROTISSERIES; MEAT PROBE ASSEMBLIES; DOOR GLASS; VENTS; FLUES; TIMERS; CLOCKS; RANGE GRILLS; SHELVES; INTERIOR LININGS; INTERNAL THERMAL CASINGS; FOOD SPOILAGE; CAROUSELS; TRIM KITS; BUCKETS; LOCKS; LOCK & KEY ASSEMBLIES; HALOGEN UNITS; MAGNETIC INDUCTION COOKTOPS; MICROWAVE/COOKTOP DRAWER COMBINATION UNIT; REFRIGERATOR/OVEN COMBINATION UNITS; SUB-ZERO REFRIGERATORS; ANY PARTS & COMPONENTS OUT- SIDE OF APPLIANCE; IMPROPER INSTALLATION*; LACK OF MAINTENANCE**; DETACHABLE COMPONENTS; DIALS; HOSE BIBS; MODULES; CONTROL BOARDS; CONTROL BOARD TOUCH PADS; DEFROST BOARDS; BEVERAGE DISPENSERS AND RESPECTIVE EQUIPMENT; PLEASE SEE LIMITATIONS OF LIABILITY FOR ADDITIONAL EXCEPTIONS LIMITS: (A) UP TO 1 UNIT COVERED PER APPLIANCE ITEM.
Sincerely,
[redacted]
HomeLife Warranty Protection (HLWP)
Office: [redacted]
Fax: [redacted]
[redacted]
Really great repair service Daniel was our repairman so very nice and considerate of my home and worked quickly and answered all my questions...Really impressed...Thank you...
Check [redacted] for many other honest reviews that detail why this business is rated 1.5 stars. I've had HomeLife for 5 years. 4 weeks ago, my AC compressor went out. The repair company confirmed that the compressor was bad, adding on the invoice that it was "shorted to ground." I've worked with electrical and environmental systems for over 20 years and I can tell you that doesn't mean anything abnormal. A compressor can only fail in 3 ways: short, open, or mechanical failure. Well, after 3 weeks of non-returned phone calls, Homelife finally found an exclusion in the general exceptions section that says "shortage" is not covered. "Shortage" is listed between "power surge or overload" and "power failure." As written, it is obviously referring to power main problems and not electrical component shorts, motor winding shorts, etc. But there are so many general exceptions that it literally doesn't matter what I say, they will just find another. For instance, my brother works for a commercial AC company in California. He has checked my AC every year, but I don't have any maintenance records to prove it. That will be the next exception they try. I don't have the energy or money or time to fight this. It is 105 and climbing in Vegas and I just need a working AC. Heed this and all other warnings and stay far, far away from Homelife.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The only service I was interested in was the camping trip where people would be taught how to find the herbs in the wild. I agreed to wait until that workshop was offered again, but the busienss cancelled it and never offered it again. I am not interested in any other products offered by the business. In my view, the 10-day cancellation claim does not apply because the business cancalled the event anyway. I was not ever given the opportunity to go on the trip.
Regards,
[redacted]
Please see the 3 attached documents as the official response from [redacted]C. Thank you for assistance along with this opportunity to resolve this matter with our customer.
I have been a customer of Homelife since March 2013 and absolutely love their service. My ** front loader washing machine needed repair and they sent a technician to my house and I was charged the service call. My washer needed about $1000.00 of parts ( new drum etc.). The parts were ordered and I was asked to call the tech as soon as the parts came in. I did, and within a day the tech was here doing the repairs. He tested out the washer and I haven't had a problem since. I expected to have to pay an additional service call when he came to do the repair, but that was not the case. I am a confirmed customer of HomeLife!
The policy agreement was in creatively misleading and their full coverage is not extensive as it . Essentially the company refused to honor the coverage that we ordered despite me paying the full premium price for their services. Furthermore they refused to send me a copy of the specific policy that they believe I have consistently claiming technical difficulties. Furthermore, on the phone, they cite that the policy I have differs from the one I am paying for.
The most frustrating issue is that when I attempted to contact them for support I am consistently juggled in their beurocracy between representatives that claim that my complaints are not their specific responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
HomeLife's response on 4/16...a work order was submitted for the leakage of my pool pump. According to HomeLife I did not have pool coverage. If I didn't have pool coverage then why did they even open up a ticket, informed me I had to pay the service fee and send out a plumber to look at the leak?
HomeLife's response on 4/18 Both the contractor and I called HomeLife at 11:30 AM MT to get authorization for the plumber to fix the leak. The plumber also had another number that the contractors use. Nobody picked up on either of the phone numbers. If they state that if you leave a message you would be called the next day..well then why wasn't I called back on Saturday or Sunday. It wasn't until I filed the complaint with the Revdex.com that HomeLife called me back (either Monday or Tuesday). That makes it at least three days before I got called back. I've had home owners insurance with [redacted] and [redacted]. If you called "after hours" there was always an agent to answer the phone and a contractor would call you back within 1 hr. I only went with HomeLife because it was cheaper. I guess you only get what you pay for. At no time did I call HomeLife or the agent any names. I did complain to the agent about the poor. unacceptable service I received/didn't receive from HomeLife and that I was a new customer. When I did talk to the agent she informed me that she would do what she could to get me a refund minus the cancellation fee. I was cancelling my contract with HomeLife for their breach of contract. Therefore, I had no intention of having a cancellation fee be subtracted from my refund when the problem was on their end. The agent informed me she would do her best and then call me back.
On 4/29 I called back HomeLife because I had not heard back from them regarding my refund. The agent informed me that they would refund my entire amount of $350. Which I was very happy about. The agent asked me if I would sign paperwork from HomeLife. I assume something along that the complaint was resolved. HomeLife has never sent me any paper work to date. I t[redacted] the agent I would be happy to review the paper work they were going to send to me and that I would go into this site to comment the action on the part of HomeLife were resolved to my satisfaction once my credit card was credited the $350. I just got off the phone with [redacted] and they informed me that the credit from HomeLife has not hit my charge card account yet. Therefore, until the $350 credit hits my [redacted] account I would like to keep this complaint open.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom it May Concern:
The customer was notified that he had a 20 day free look (yes which he did stay within on his own property)
However he submitted a claim for the fourplex - therefore the 20 day free look does not apply. I am sure if the dishwasher arm was available and the claim was able to be covered non of this would be an issue.
HomeLife strives to provide the best service we can to any and all of our customers. Dealing with repairs that unfortunately cannot be covered for whatever reason create problems. The customer becomes enraged, and the Warranty company no matter what company it is becomes the enemy.
As far as the policies - I suppose Mr. [redacted] or myself will never know why he did not receive them via email. We would never refuse or delay sending out a policy, the warranty company would have nothing to gain by practicing that business ethic.
The warranty company nor the contractor was assuming anything about the other units in his Mothers fourplex. All the contractor did was assess the information for the unit that he was called to.
There was no faulty coverage on the policy, there were no excessive limits, and there was definitely not any unprofessional customer service on HomeLifes part or the part of the contractor.
As Mr. [redacted] Stated in his first complaint "he was told he could cancel at any time with a pro-rated refund".
The policies have both been cancelled and the credits have been initiated.
To Whom It May Concern:
This letter is in response to complaint ID#[redacted]. Mr. [redacted] called in to HLWP of Nevada, LLC to cancel his policy for the following address [redacted] HLWP of Nevada, LLC has cancelled his policy as he was charged prior to his renewal...
date. I have attached a copy of the receipt showing the credit was done today and Mr. [redacted] has been emailed a copy of the receipt also.
Please let me know if you need anything further.
Sincerely,
Gennevere Garrison
HomeLife Warranty Protection (HLWP)
HLWP of Texas, LLC
HLWP of Nevada, LLC
Office: 480-558-8258 - 1–888-820-8088
Fax: 480-539-8258
My experience with Home Life has been very good...The folks they hire to fix the problems are really efficient and courteous ..They are quick to send help when I needed it....I recommend Home Life with the highest regard....