Wildwood Preserve Apartments

In response to issues reported to your department from Ms [redacted] in order of complaint: Charges related to death of tenant according to Wisconsin State Legislature: Termination of tenancy at death of tenant.(1) (a) Except as provided in par(b), if a residential tenant dies, his or her tenancy is terminated on the earlier of the following:Sixty days after the landlord receives notice, is advised, or otherwise becomes aware of the tenant's deathThe expiration of the term of the rental agreement.(b) Notwithstanding s704.19, in the case of the death of a residential periodic tenant or tenant at will, the tenancy is terminated days after the landlord receives notice, is advised, or otherwise becomes aware of the tenant's death.(2) The deceased tenant or his or her estate is not liable for any rent after the termination of his or her tenancyAny liability of the deceased tenant or his or her estate for rent under this subsection is subject to the landlord's duty to mitigate damages as provided in s(2).(3) Nothing in this section relieves another adult tenant of the deceased tenant's premises from any obligation under a rental agreement or any other liability to the landlord.(4) A landlord under this section may not contact or communicate with a member of the deceased tenant's family for the purpose of obtaining from the family member rent for which the family member has no liabilityThe leasing managers felt that they could help limit financial burdens by re-renting the unit for the 1st of the following month which is why they told the family it wold be in their best interest to clean out the unit and turn in keys so they could have the maintenance contractors start working in the unit to get it in a condition for the next tenants to move inThere is a placement fee that is issued for early termination of the lease to which is stated and the tenants sign accepting in all leasesTo charge one person and not another, regardless of the situation, would be a violation of Fair Housing Laws(see attached Addendum signed bytenant) Check Issue:The Security Deposit refund must include the name of the tenant that paid the deposit and held the leaseIn this case the leaseholder was Barbara Duchaine.It is not the companies business to what the Estate holds or does not holdThe check must state the Estate of Barbara Duchaine.In conclusion:We are very sorry to have lost Barbara as she was a great tenant and always friendly but we must act within the law, the lease, and charge equally across the board Desired Settlement:That this matter be dismissedSincerely, [redacted] Regional Property ManagerMobile: (414) 305-5395Fax: (414) 764-SOak Park DriveOak Creek, WI [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like the $refund from my Mothers depositI was told by your manager that they were going to bypass the REPLACEMENT costs because of the circumstances but they kept half of it anywayAnd have the check made payable to myself or my brotherI left a copy of the WILL with your managerI did everything that was asked of me to work with the apartment manager but they went back on their word [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I feel that the issues that Teresa Soto stated in her most recent complaint reiterated that same complaints that she stated the first time and were addressed in the in the email reply below. We do not have a “REPLACEMENT” cost so I cannot attest to what she is claiming.Our placement fee is included in the tenant’s lease and only a fraction of the cost of what is allowed to the Company according to Wisconsin State Law. (see state law below)The check must be made out to the leaseholder or in this case, the leaseholders estate. To whom can cash the security deposit, is a matter of the estate. Desired Settlement:That this matter be dismissed.  [redacted]
Regional Property Manager8828 S. Oak Park DriveOak Creek, WI 53154Mobile: (414) 305-5395Fax: (414) [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Unfortunately I do not agree. When my mother passed away I was told by the apartment manager that there would be NO placement fees deducted due to the circumstances of her passing away. She told me that this information came from HER manager.  And as far as the Check , There is NO estate. My mother didn't have ANYTHING. Your apartment manager requested a copy of my Mother's Will which I did give her. She told me that the check would probably be written to myself along with my brother ( the beneficiaries). I was given a check that is worthless. Due to there not being an estate my bank NOR YOUR bank would touch it.  Everything that was told to me by your manager was a lie.  I feel that me trying to do the right thing and do what was asked of me in regards to vacating and cleaning this apartment , your staff took full advantage of the circumstance.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like the $664 refund from my Mothers deposit. I was told by your manager that they were going to bypass the REPLACEMENT  costs because of the circumstances but they kept half of it anyway. And have the check made payable to myself or my brother. I left a copy of the WILL with your manager. I did everything that was asked of me to work with the apartment manager but they went back on their word.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In response to issues reported to your department from Ms. [redacted] in order of complaint: Charges related to death of tenant according to Wisconsin State Legislature:704.165  Termination of tenancy at death of tenant.(1) (a) Except as provided...

in par. (b), if a residential tenant dies, his or her tenancy is terminated on the earlier of the following:1. Sixty days after the landlord receives notice, is advised, or otherwise becomes aware of the tenant's death.2. The expiration of the term of the rental agreement.(b) Notwithstanding s. 704.19, in the case of the death of a residential periodic tenant or tenant at will, the tenancy is terminated 60 days after the landlord receives notice, is advised, or otherwise becomes aware of the tenant's death.(2) The deceased tenant or his or her estate is not liable for any rent after the termination of his or her tenancy. Any liability of the deceased tenant or his or her estate for rent under this subsection is subject to the landlord's duty to mitigate damages as provided in s. 704.29 (2).(3) Nothing in this section relieves another adult tenant of the deceased tenant's premises from any obligation under a rental agreement or any other liability to the landlord.(4) A landlord under this section may not contact or communicate with a member of the deceased tenant's family for the purpose of obtaining from the family member rent for which the family member has no liability. The leasing managers felt that they could help limit financial burdens by re-renting the unit for the 1st of the following month which is why they told the family it wold be in their best interest to clean out the unit and turn in keys so they could have the maintenance contractors start working in the unit to get it in a condition for the next tenants to move in. There is a placement fee that is issued for early termination of the lease to which is stated and the tenants sign accepting in all leases. To charge one person and not another, regardless of the situation, would be a violation of Fair Housing Laws. (see attached Addendum signed bytenant) Check Issue:The Security Deposit refund must include the name of the tenant that paid the deposit and held the lease. In this case the leaseholder was Barbara Duchaine.It is not the companies business to what the Estate holds or does not hold. The check must state the Estate of Barbara Duchaine.In conclusion:We are very sorry to have lost Barbara as she was a great tenant and always friendly but we must act within the law, the lease, and charge equally across the board.  Desired Settlement:That this matter be dismissed. Sincerely,       [redacted]
Regional Property ManagerMobile: (414) 305-5395Fax: (414) 764-13748828 S. Oak Park DriveOak Creek, WI [email protected]