Wiley Efficient Learning

Good afternoon, we received a complaint letter regarding one of our students Michael F[redacted]  He purchased a university course from the following order page:  [redacted] .  Below is a copy of his order.  Nowhere on this page does it...

state a guarantee.  These are semester based courses.  The courses that do include are guarantee are listed on our CPAexcel products page:  [redacted]/ .  As you can see these are much more expensive and clearly have a guarantee with them. Top of FormOrder #[redacted]Date & Time:2015-11-18 10:33:45.399EBP Account:[redacted]ChargeApproved:YStatus:processedRef Code:Landing Page:[redacted]Free 2011 Section:Delayed Delivery:Payment Method:credit cardCC Info:Visa[redacted] response: ApprovedShipping Info:Michael F[redacted]APT D6Boothwyn PA19061United States of America###-###-####Billing Info:Michael Ferrara2820 Chichester AveAPT D6Boothwyn PA19061United States of America###-###-#### Bottom of FormComponent QtyProductPrice1Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Professor Mentoring: Auditing and AttestationSKU: GRCKUVSISBN: 978[redacted]3$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Video Lectures + Slides: Auditing and AttestationSKU: GRCKUVSISBN: 978[redacted]6$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Core Study Materials: Business Environment and ConceptsSKU: GRCKUVSISBN: 978[redacted]7$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Video Lectures + Slides: Financial Accounting and ReportingSKU: GRCKUVSISBN: 978[redacted]1$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Wiley CPAexcel Exam Review 2015 Course Outline: Regulation (VitalSource eBook)SKU: GRCKUVSISBN: 978[redacted]2$4.721Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Professor Mentoring: Financial Accounting and ReportingSKU: GRCKUVSISBN: 978[redacted]8$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Companion mobile appSKU: GRCKUVSISBN: 978[redacted]0$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Professor Mentoring: RegulationSKU: GRCKUVSISBN: 978[redacted]6$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Video Lectures + Slides: RegulationSKU: GRCKUVSISBN: 978[redacted]9$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Core Study Materials: RegulationSKU: GRCKUVSISBN: 978[redacted]2$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Video Lectures + Slides: Business Environment and ConceptsSKU: GRCKUVSISBN: 978[redacted]4$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Partner Until You PassSKU: GRCKUVSISBN: 978[redacted]3$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Wiley CPAexcel Exam Review 2015 Course Outline: Financial Accounting and Reporting (VitalSource eBook)SKU: GRCKUVSISBN: 978[redacted]0$4.721Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Core Study Materials: Financial Accounting and ReportingSKU: GRCKUVSISBN: 978[redacted]4$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Core Study Materials: Auditing and AttestationSKU: GRCKUVSISBN: 978[redacted]9$11.821Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Professor Mentoring: Business Environment and ConceptsSKU: GRCKUVSISBN: 978[redacted]1$11.811Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Wiley CPAexcel Exam Review 2015 Course Outline: Auditing and Attestation (VitalSource eBook)SKU: GRCKUVSISBN: 978[redacted]6$4.721Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Wiley CPAexcel Video Gold Medal Course Offline Access (USB Drive)SKU: GRCKUVSISBN: 978[redacted]2$4.721Name: Kaplan University Gold CPA Review Course: Complete (Digital) 2015Alternate name: Wiley CPAexcel Exam Review 2015 Course Outline: Business Environment and Concepts (VitalSource eBook)SKU: GRCKUVSISBN: 978[redacted]3$4.72Coupon(s):Ship via:Standard 3-5 Business DaysDiscounts:-$0.00Sub Total:$189.00Tax:$0.28Shipping & Handling:$0.00Total:$189.28 Please contact me if you have any questions. sincerely,Vanessa N[redacted]Customer Service/Technical Support ManagerWiley Efficient Learning###-###-#######-###-####[redacted]