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Wilgus Associates, Inc.

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Wilgus Associates, Inc. Reviews (6)

Thank you for this inquiryPlease allow me to update you on this situationOn or around August 141the submitter of the enclosed customer concern, *** ***, was informed that Wilgus Property Management had requested that the claim in question be re-openedThe underwriter is reviewing this
claim at Mrs***' request, and, as of this date, a determination has not yet been made by them as to whether her home will be re-inspectedOn that same date an additional invoice, for plumbing repairs, was sent to the underwriter, and this invoice is also still under review.Our office was not aware of a direct request for mold testing until receiving this customer concern form today, and we are working now to schedule Sussex Environmental to inspect the area in question.Our office understands and sympathizes with the fact that insurance claims can be complicated and frustrating, especially in a condominium association,and we hope that our recent actions to address Mrs***' concerns address the matters as stated in her customer concern form.Should you have any questions, or if you require additional information on this matter, please feel free to contact the Property Manager handling this issue for us, *** ** ***She can be reached at *** ** *** ***

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

This writing serves as my response to the complaint you sent me dated August 20, 2014.
It is my position that my firm addressed the concerns of the complainant by providing a $250.00 credit to the total rent for the subject property. I acknowledge that the rented property was...

short one bath
room, however, I do not fee l that this was sufficient reason for the complainant to rent a motel room for one week and expect my firm to fund the cost of said motel room.
The missing bath room, according to the complainant, was worth over $300.00 per day ($2105.00 divided by a 7 day rental).
The owner of the leased property indicated to my firm early in 2014 that an additional bath room was being added to the property . Unfortunately, the contractor with which the property owner was engaged in order to add the bath room did not start or complete the work as the owner and contractor had agreed.  As a result, all tenants were notified and all accepted the property with the current number of bath rooms (accept for the complainant), and enjoyed their subsequent tenancies in the property.
I regret any inconvenience experienced by the complainant.

Review: I used the Wilgus Associates to search for a Bethany Beach rental with a minimum of 3.5 bathrooms. The house they rented me (for $4,377) only had 2.5 bathrooms, a fact that I discovered on my own (they never notified me) and too late to do anything about it. I was forced to rent a hotel room for the week at a cost of $2,105 to manage the shortage of bathrooms for the 3 families staying at [redacted]. Wilgus' response was first surprise at my dismay and then a $250 credit for my troubles, leaving me $1,755 poorer and with a vacationing family reunion split between to locations instead of staying together as planned.

It should also be noted that this home was advertised as sleeping 10 when the Cedar Sands condo association documents only allow occupation by 8 people. This fact was discovered while we occupied the house.

It is unconscionable to falsely represent the size, allowable occupancy and amenities of the vacation rentals that Wilgus lists!Desired Settlement: refund of my additional cost of $1,755

Business

Response:

This writing serves as my response to the complaint you sent me dated August 20, 2014.

It is my position that my firm addressed the concerns of the complainant by providing a $250.00 credit to the total rent for the subject property. I acknowledge that the rented property was short one bath

room, however, I do not fee l that this was sufficient reason for the complainant to rent a motel room for one week and expect my firm to fund the cost of said motel room.

The missing bath room, according to the complainant, was worth over $300.00 per day ($2105.00 divided by a 7 day rental).

The owner of the leased property indicated to my firm early in 2014 that an additional bath room was being added to the property . Unfortunately, the contractor with which the property owner was engaged in order to add the bath room did not start or complete the work as the owner and contractor had agreed. As a result, all tenants were notified and all accepted the property with the current number of bath rooms (accept for the complainant), and enjoyed their subsequent tenancies in the property.

I regret any inconvenience experienced by the complainant.

Review: I currently live in [redacted] managed by Wilgus Associates in Bethany Beach. On February 16, 2015 my adjoining neighbor's pipe busted and leaked into my home. I contacted an agent at Wilgus to get ahold of said neighbor as I did not have their phone number and they do not live there year round. The associate at Wilgus did contact the neighbor on my behalf. However, in March of 2015, when I contacted Wilgus to ask for their assistance in getting the neighbor to contact their insurance company, I was told they would take care of it. An insurance agent from the company who hold's the association's master policy contacted me a few weeks later to set up a day and time to visit my home. In the mean time, I did not hear from Wilgus that they had contacted an insurance agent. The insurance adjustor came to my home and stated that a moisture specialist would contact me to assess if their was any moisture in the walls. Two days later, a "moisture specialist" came out and looked around. He stated that the walls were no longer wet, however there was damage to the cabinets and the interior walls needed to be checked for mold. Flash forward to June 8th, I had not heard anything from anyone, so I called the insurance adjustor. He stated word for word: When your neighbor's house is fixed, we will then come fix yours. Flash forward to August 11th, I still had not heard from anyone about fixing the damage to my home. I contacted the insurance adjustor first, he stated that the claim had been closed by Wilgus as it did not meet the deductible required for insurance. I was never contacted by the insurance company or Wilgus to let me know this. I then called Wilgus and left a message with the property manager. I had to wait two days until I finally received a call back from that person. I was spoken to in a rude manner and was basically told, "that's the decision you make when you chose to live right next to someone." I asked said person if they would be willing to contact my neighbor on my behalf and I just received the run around. We also found out that this "moisture specialist" was actually the person completing the estimate. Had we known that, instead of his job title being misrepresentd to us, I would have had him look at all of my bottom cabinets as they all have water damage instead of just the cabinets on the wall. I would have also explained that our large rug in the kitchen was flooded and needed to be professionally clean. We also found out via our neighbor that a copy of the estimate was sent to him from Wilgus and we never received a copy, despite our home having damage. We didn't even know that the person entering our home was making an estimate as this was not ever communicated to us. After much frustration, my husband called Wilgus back and asked to speak with our property manager's boss. This person was told the sequence of events that had occured since February. This individual promised to investigate the situation and call us back on Monday (the conversation took place on Thursday). We did not receive a phone call on Monday, despite calling and leaving messages. We also called Tuesday and left messages with two individuals who would be considered "upper management" and did not receive a phone call back. We finally received a call on Wednesday, two days after the promised date. The response was that it took a little longer to investigate the situation. A courtesy call to inform us of the situation would have been much appreciated, as at this point we already feel that are concerns are being ignored by Wilgus. It was stated to me that if I was unhappy with the estimate, that I could have my own contractor come out and submit their own estimate. I found this to be unacceptable, being that their own insurance adjustor stated that Wilgus could reopen the claim at any time and resend someone out. I stated that over the phone, and I was told I had to wait until Monday for the property manager to return to their office to reopen their claim and they would call me on Monday. The exact words were, I promise she will call you on Monday. It is not Monday at 9:01 PM and I AGAIN, have yet to receive a phone call as I was promised. The complete lack of communication with this property management company to resolve this issue is appaling. We are being strung along, lied to, and manipulated.Desired Settlement: Wilgus needs to reopen the claim as promised and send out a contractor to do a detailed estimate by someone that is not misrepresenting themselves as just a "moisture specialist". This person needs to inspect all bottom cabinets that are damaged as opposed to just the ones on the wall where the water came through, as the entire kitchen was filled with water. Our home also needs to be checked for mold, as I personally am highly allergic told mold and have a four year old living in my house. Wilgus also, in my opinion needs to start acting in a more professional manner towards their clients and communicate with them as promised. We have been waiting for this issue to be resolved for seven months. I have no resposibility in this matter as it was not my pipe that busted. I want my house to be returned to the way it was, as this incident was of no fault of mine.

Business

Response:

Thank you for this inquiry. Please allow me to update you on this situation. On or around August 141the submitter of the enclosed customer concern, [redacted], was informed that Wilgus Property Management had requested that the claim in question be re-opened. The underwriter is reviewing this claim at Mrs. [redacted]' request, and, as of this date, a determination has not yet been made by them as to whether her home will be re-inspected. On that same date an additional invoice, for plumbing repairs, was sent to the underwriter, and this invoice is also still under review.Our office was not aware of a direct request for mold testing until receiving this customer concern form today, and we are working now to schedule Sussex Environmental to inspect the area in question.Our office understands and sympathizes with the fact that insurance claims can be complicated and frustrating, especially in a condominium association,and we hope that our recent actions to address Mrs. [redacted]' concerns address the matters as stated in her customer concern form.Should you have any questions, or if you require additional information on this matter, please feel free to contact the Property Manager handling this issue for us, [redacted]. She can be reached at [redacted]

Review: We own a condo in Ocean View Delaware-Magnolias Condos #203. The building has a roof-top pool. On April 18th it was discovered that the pool had a leak and 5 condos had small to significant water damage--ours being one of them. We were told about the damage to 1 bed- room but the other damage was not disclosed. In early June we were at the condo and we noticed a damp spot on the ceiling of an unused bathroom. We called Wilgus Assoc. and asked them to inspect the damp spot thinking it could be the pool again .(This is the 2nd time since 2008 our condo has been damaged from the pool). The workman came and the moisture reading was 10%. After checking the condo above us, he came back and told us it was probably residual from the pool leak. The matter was over until I received an invoice yesterday in the amount of $81.63 for checking the bathroom stain on June 4th and for a RETURN visit (unauthorized) to Kilz the water stain. In our file at the Wilgus office is a note that states no one is authorized to enter our condo without receiving verbal or written permission. I contacted Wilgus and asked for information about this bill. The email is as follows:

As emailed yesterday we received an invoice for $81.63. We have stated verbally and in writing to [redacted] (a note is in our file) that no one is authorized to access our condo without our permission. We ONLY authorized an inspection on 6-4-15 for a damp spot in our ceiling. We have a few questions regarding this invoice::

1) Who authorized entry on 6-19-15 to unit 203?

2) Why are we being charged if we didn't submit a request for a return visit? Who made the request? (It certainly wasn't us) We only requested an inspection on 6-4-15.

3) Who authorized the work order?

4) We should NOT receive an invoice for work we did not request.

We request a timely response to these questions.

Thank you,

Reply, Reply All or Forward | More

She replied:

To [redacted]

CC [redacted] Today at 1:52 PM

Please refer to [redacted]’s responses regarding this situation.

Thank you.

I responded:

y at 2:22 PM

Again--- we need answers to these questions before any bills are to be paid. The bill was not his--it was ours and the 6-19- return visit was unauthorized. We need to know who submitted the request, who signed the work order and who authorized entrance into our condo. These MUST be answered BEFORE any bills are paid. I deserve that much. I think a mistake was made and I want to clear it up. Please answer in a timely manner. Thank you.

[redacted]Desired Settlement: My husband just spoke to [redacted] 3:40 and she stated she was authorized to due the Kilz. She said they had to Kilz over the spot because there was mold . We were there for a week in June and there was no mold. She would not say who authorized her only that she was authorized to do so. I WOULD LIKE PROOF OF MY AUTHORIZATIOON TO WILGUS for the return visit.

She refused to give us the asked for information. I contacted our HOA and they do not want to pay the bill either-- it is not fair to the other owners. This situation has not been fair to us either. The Vice-President of Wilgus, [redacted] has not responded to any of these emails.

Business

Response:

Please close out this complaint. The issue has been resolved. Thank you for your help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: REAL ESTATE, REAL ESTATE RENTAL SERVICE, REAL ESTATE AGENTS, PROPERTY MAINTENANCE

Address: 32904 Coastal Highway, Bethany Beach, Delaware, United States, 19930

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