Wilhelm Jack DDS

In response to the [redacted] s complaint I have attached a copy of the technician's notes indicating that there is no mechanical failure with the Fan and the complaint was a preference by the customer on how the fan should perform (i.ethe high speed is too high for their satisfaction) The report was submitted to the home warranty company [redacted] who made the decision to decline any authorization for a replacement fan because the technician found no failure with the fan The $that is being requested as a refund is a service fee that is required by [redacted] in their written contract with the homeowner It is NOT a fee that Performance Electrical mandates We are simply a 3rd party contractor who was dispatched by [redacted] to evaluate/assess the electrical problem that a customer is experiencing [redacted] has the final decision in regards to what they will pay to repair or replace for an electrical problem If the customer is requesting a refund in regards to the contractual service fee mandated by [redacted] that request should be made to [redacted] Any fees collected from a customer on behalf of [redacted] are reported to [redacted] so that they will ensure that their contractual obligation (between [redacted] and the customer) by the customer has been metThis complaint should be properly directed to [redacted] as the dispute is between the [redacted] s and [redacted] 's contractual fee and final decision

Good Afternoon, Below is the conversation that took place between *** *** and Performance Electrical & Plumbing from May 26, to June 9, 2017. Attached is the signed released claim form signed by both
parties. >>>>>>>>>>>>>>>Re: *** *** *tValley springsFriday, June 9, 8:AMFrom: "Performance Electrical" ***To: "*** ***" OKPerformance Electrical CoInc.*** *** *** *** *Modesto, Ca95357Ph: ***Email: *** --------------------------------------------On Fri, 6/9/17, *** *** wrote:Subject: Re: *** *** *** *** ***To: "Performance Electrical" Date: Friday, June 9, 2017, 7:AMThat'll be fineI'm off between and 330On Jun 9, 7:AM,"Performance Electrical" wrote:GoodmorningSomeone will stop by after lunchwe added you to his jobstops today.I do not have an exact time.Thank youPerformance Electrical CoInc.*** *** *** *** *
Modesto, Ca95357Ph: ***Email: ***
***------------------------------ --------------On Thu, 6/8/17, *** *** wrote: Subject: Re: *** *** *** *** *** To: "Performance Electrical" Date: Thursday, June 8, 2017, 3:PM Cherokee Auto Body *** *** *** *** On Jun 8, 3:PM, "Performance Electrical" wrote: Where do you work in Lodi?We might be able to have someone stop by tomorrow afternoon. On Jun 8, 2017, at 11:AM, *** *** wrote: I don't know if it makes it easier for you but it would make it easier for me if you could bring it to my job on Friday I work in Lodi right off of99 myself I'd like to go fishing on Saturday On Jun 8, 7:AM, "Performance Electrical" wrote: Great!!See you thenThank you Sent from my iPhone On Jun 8, 2017, at 7:AM, *** *** wrote: Yes I will be home On Jun 8, 6:AM, "Performance Electrical" wrote: Good morning, We are issuing a check tomorrow (6/9/2017) and waswondering if you will be home Saturday to receive the check andsign the release of liability form. We will have someone stop by between 11-1:00. Please let me know. Thank you *** *** Performance Electrical CoInc. *** *** *** *** * Modesto, Ca95357 Ph: *** Email: *** ------------------------------ -------------- On Wed, 6/7/17, *** *** wrote: Subject: Re: *** *** *** *** *** To: "Performance Electrical" Date: Wednesday, June 7, 2017, 5:AM So it's hrs for labor and for all the phone calls and inconvenience that's what I consider fair On Jun 6, 5:PM, "Performance Electrical"*** com> wrote: I will have our accountant cut you a check on Friday, and she will have a release form of liability to sign for payment .Thank you On Jun 6, 2017, at 3:PM, *** *** wrote: You guys have had months to take care of this problem On Jun 6, 3:PM, "*** ***" wrote: You don't get an invoice when I have to fix it myself your guy left my home and didn't even tell me he ruined my yard the Revdex.com can take care of it if you want I make bucks an hour and it took me hours you figure it out On Jun 6, 3:PM, "Performance Electrical" wrote: Its hard to take care of problem when you wont send a invoice for the repairWe can reimburse you for your repair cost. On Jun 6, 2017, at 3:PM, *** *** wrote: Okay this is your last chance I'm going to contact the Revdex.com if you don't take care of this problem On Jun 5, 4:PM, "*** ***" wrote: Yes On Jun 5, 4:PM, "Performance Electrical" wrote: NoHe decided since no one will be there not to go out on his day off.Do you have a copy of the receipt? Sent from my iPhone On Jun 5, 2017, at 3:53 PM, *** *** wrote: Did he get a chance to come out on Saturday? On Jun 2, 9:AM, "*** ***" wrote: What is he hoping to see On Jun 2, 8:AM, "*** ***" wrote: He can stop by and look at the yard but nobody will be home On Jun 2, 8:AM, "Performance Electrical" wrote: HELLO THE SUPERVISOR WILL STOP BY BETWEEN 11-TOMORROW. THANK YOU Performance Electrical CoInc
*** *** *** *** * Modesto, Ca95357 Ph: (*** Email: *** ----------------------------- - -------------- On Fri, 5/26/17, *** *** wrote: Subject: *** *** *** *** *** To: *** Date: Friday, May 26, 2017, 7:AM We need to resolve this issue asap* ***

In response to the [redacted]s complaint I have attached a copy of the technician's notes indicating that there is no mechanical failure with the Fan and the complaint was a preference by the customer on how the fan should perform (i.e. the high speed is too high for their satisfaction).  The...

report was submitted to the home warranty company [redacted] who made the decision to decline any authorization for a replacement fan because the technician found no failure with the fan.  The $75.00 that is being requested as a refund is a service fee that is required by [redacted] in their written contract with the homeowner.  It is NOT a fee that Performance Electrical mandates.  We are simply a 3rd party contractor who was dispatched by [redacted] to evaluate/assess the electrical problem that a customer is experiencing.  [redacted] has the final decision in regards to what they will pay to repair or replace for an electrical problem.  If the customer is requesting a refund in regards to the contractual service fee mandated by [redacted] that request should be made to [redacted].  Any fees collected from a customer on behalf of [redacted] are reported to [redacted] so that they will ensure that their contractual obligation (between [redacted] and the customer) by the customer has been met. This complaint should be properly directed to [redacted] as the dispute is between the [redacted]s and [redacted]'s contractual fee and final decision.

This is the pictures of my lawn