Wilke Window & Door

To Whom it May Concern:Please see the attached documents regarding this complaint:Exhibit A - The cost of the two storm doors supplied to customer by Wilke Window & DoorExhibit B - The most current signed service request, which was signed by the customer, signifying that work was competed by Wilke Window & Door on January 6, Exhibit C - Certified letter sent to the customer from Wilke Window & Door offering to remove and refund the two storm doors involved in the complaint.Wilke Window & Door and the manufacturer of the storm doors, [redacted] Corporation, both have made several attempts to satisfy the customer, to no avail [redacted] Corporation has communicated to the customer that their doors are designed and operating properly.In a certified letter dated January 31, (attached), Wilke Window & Door has offered to remove the storm doors at our expense, and refund the total cost of the product Since the manufacturer, [redacted] Corporation, has found no fault in the product, we are out of options, and will consider this matter closed.Thank you, [redacted] ***PresidentWilke Window & Door, Inc

We have spoken with [redacted] ***, and have reached an agreement and typically not the labor that we, Wilke Window & Door would take care of to her satisfactionWe explained we’d have to order the part she needs but would install in 3-weeks [redacted] ***

Revdex.com: We have agreed to have Wilke Windows come out to our home and see what they can do to correct the problems with both storm doors Should they be unable to correct the problems 100% we will let them know at the time of their visitThank you, [redacted]

We, Wilke Window & Door, Inchave contacted the consumer and have an appointment set for January 6th, We'll make every effort to satisfy the consumer with the operation of his current Andersen Storm Door ProductThankyou

Complaint: [redacted] I am rejecting this response because: by giving us the cost for the two storm doors, they leave us with nothing to protect the interior doors. We had storm doors up and they were removed when the new installation was done. They are asking to refund $730 for two doors. This does not work for us because we have priced storm doors and are unable to replace the ones up with new doors. We are just dealing with what is here because we've been given no choice. They say the doors work properly yet my wife cannot even unlock the door on the front. Wilke did try, very hard, Anderson did contact us, and we had a lengthy conversation, we know they have done all they can do about the existing doors as they stand. If they remove the existing doors, new doors will have to be put up in their place that are comparable to the price of these. I am not trying to give anyone a hard time. Wilke has tried and tried hard, it just seems there should be some form of resolution that makes us all happy. Sincerely, [redacted]

We, Wilke Window & Door, Inchave contacted the consumer and have an appointment set for January 6th, 2017.We'll make every effort to satisfy the consumer with the operation of his current Andersen Storm Door Product.Thankyou

We have contacted Mr [redacted] and agreed to inspect his (2) storm door products on January 6th, at 10:00am.Wilke has provided what the customer originally ordered, and already serviced the product well within industry standards and to the customer's satisfaction.Evidently, according to the customer another issue has arose and Wilke will make every attempt to satisfy the customer