Wilkes Communications

I am rejecting this response because:

In regards to the WatchTVEverywhere service as the information provided on your website originally indicated when I sign up for service, it was included in the Basic service. With this misrepresentation indicates false advertising as WatchTVEverywhere was included in all packages, not just the 2 higher tier packages. How am I suppose to know that's it's not included? Now if it was worded like it is today, there would not be any issues.In response to the rate response, I feel like this was a fair offer when compared to services that I can currently get at my house. In order to get WatchTVEverywhere, I was accepting that I would have to go up in a package and was willing pay you (WC) for that, but not more than I would pay for other comparable services that I could receive. It doesn't matter the size of a business, if you are not competitive in the marketplace, you will not received the business. From a consumer's perspective, I'm not sure how it's not effective to compare TV services with each other. As a consumer, we compare service, price, product to make a purchasing decision. In this case, the product is the channels we are purchasing. Service is many things but not limited to, how frequent will the TV service go out & if I do have issues, how is the customer service. Lastly, is the product, which another way to look at is what else do they provide. My rational was the price was the cheapest because I was getting less channels than other comparable TV services, which I was fine with because the additional "products" that I was interested in was included and the select channels that I wanted was included (mainly the local networks).However, I do understand your perspective that you are a smaller/local business. With that said, I would be OK paying slightly more, keeping that money within the local economy than sending to corporate giants. Currently you are saying that a $20 credit is too much. At what price would be fair to you and cover your costs? Previously you offered me a $5 credit. This is my preferred option to remain a customer, as I'm sure it is yours as well. In response to the termination fee, it was agreed on the basis that this WatchTVEverywhere would be included. There was no indication provided from any medium that it was not included. This is a service/product that was not fulfilled based on the information that was supplied through your web-page. It is not about programming, but is about the product (WatchTVEverwhere) that was falsely misrepresented.Lastly, I have tried to make contact with the Customer Service Manager. I have made/received a total of 3 phone calls and sent 1 email. The first phone call was to an agent/associate (non manager) to inquire about the WatchTVEverywhere and was told that I didn't have the proper package to get it. I didn't understand why it wasn't included and that person was suppose to get my information to a manager that was currently in a meeting. A day passed by and no one called me back, so I sent an email. That same person (agent) called me back (assuming as a response to my email) to let me know that the manager was pulling my phone call to my agreement and that they would be call me back. I indeed did receive a phone call back, but the person that called me was that same agent/associate. That manager never did call me to explain to me nor was I never given the opportunity to speak to that manager. It seems like I have no option other than to pay nearly in full (minus $5) for the higher tier plan to receive the WatchTVEverywhere service, or pay for some type of termination fee. In the end, I'm upset with the level of customer service that was given to me. I would loved to speak to a manager/director to resolve this issue internally, but was never given that opportunity. I even communicated my cell number to make sure I was easily available and not miss the phone call. If you feel like we can work this out via a phone call, please feel free to give me a call on my cell number that has been provided.Thanks for your time and look forward to your reply.