Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your response but I think you have me confused with another clientIs " [redacted] " the name of the Revdex.com mediator or someone else because this is not my name? The response you provided does not pertain to meI have never visited your [redacted] location (I currently live in Brooklyn, NY and only visited your NYC location) and I never had the actual surgery (as my compliant stated, my doctor put a stop to this)So, unfortunately, your response does not address anything related to my case! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey have agreed to return my money-attached is the refund receipt Sincerely, [redacted] ***
Dear [redacted] , We appreciate you taking the time to provide feedback regarding your experience at Lexington Plastic SurgeonsIt certainly came as a great surprise to hear that you felt you encountered a lack of information, service, and care from our staff and surgeon in the *** officeOur executive team from New York City had the great pleasure of meeting you in the [redacted] location following your surgical procedureAt that time, you appeared very satisfied and expressed such satisfaction repeatedly to our teamFollowing this visit, you have received numerous follow up phone calls and in office visits from our clinical team of Nurse Practitioners and your surgeonAll surgery comes with riskThe risks are outlined in the consent forms that each patient reviews and signs with a medical professional prior to having a surgical procedureUnfortunately, there are never any guarantees as to expected outcomesEvery patient is uniqueEvery patient heals differentlyOur highly skilled and Board Certified Plastic Surgeon strives to give each and every patient the best possible outcomeWe are here to continue providing you with the best possible level of care and hope to continue to support you in your recovery processSincerely, The Management Team at Lexington Plastic Surgeons
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business provided inaccurate information and I have proof that I never received any formal mail notification that this bill was going into collections I spoke with the Manager Nicole on May **, to advise that the insurance company needs to investigate why I owe additional $98,to this business and she stated that fine I spoke with Maddy of Billing the first week of June 2017; she didn't mention that this payment was sent to collections I told Her that I will follow up with my insurance company regarding the status of my inquiry She said okay and they ended our conversation I contacted my insurance provider on June *** and was advised that the missing check was only mailed February **, and I was not aware of this payment because I never received itAnd they stated that I don't only any further payments once they receive this payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
The customer’s service date was 01/**/This customer was informed of our billing protocol prior to her service date which she agreed to by signing our "patient financial responsibility"The form acknowledges that she understood her role in regards to the billing and payment processThe
customer has ignored multiple requests from our billing department and has not followed up to any of the calls and emails requesting payment.On 05/**/2017, she was advised that she had one week to follow up with our billing department regarding the missing payment which was days past due and the customer failed to comply with the established deadlineAs her account was delinquent, it was forwarded to collectionsThe customer has the opportunity to lift the collections hold by remitting payment to the practice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have agreed to return my money-attached is the refund receipt
Sincerely,...
Lexington Plastic Surgeons has a policy in place that clearly states the no refund policy for booked surgical procedures for reasons other than lack of medical clearance. This was put into place because a great deal of time and attention is spent to arrange a patients surgery day. Patients are...
informed of this policy and sign a form stating they clearly understand the policy. However, we did choose to offer this patient a full refund on 10/**/2017. Please note this matter as settled.Sent on: [redacted]Sent by: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for your response but I think you have me confused with another client. Is "[redacted]" the name of the Revdex.com mediator or someone else because this is not my name? The response you provided does not pertain to me. I have never visited your [redacted] location (I currently live in Brooklyn, NY and only visited your NYC location) and I never had the actual surgery (as my compliant stated, my doctor put a stop to this). So, unfortunately, your response does not address anything related to my case!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The company reached out to me on 7/*/15, via a telephone call [redacted], spoke to me and the...
money has been put back in to my bank account. Thank you so much for your help with this issue. I am very happy that you where able to solve my issue.
Sincerely,
[redacted]
Dear [redacted], We appreciate you taking the time to provide feedback regarding your experience at Lexington Plastic Surgeons. It certainly came as a great surprise to hear that you felt you encountered a lack of information, service, and care from our staff and surgeon in the [redacted]...
office. Our executive team from New York City had the great pleasure of meeting you in the [redacted] location following your surgical procedure. At that time, you appeared very satisfied and expressed such satisfaction repeatedly to our team. Following this visit, you have received numerous follow up phone calls and in office visits from our clinical team of Nurse Practitioners and your surgeon. All surgery comes with risk. The risks are outlined in the consent forms that each patient reviews and signs with a medical professional prior to having a surgical procedure. Unfortunately, there are never any guarantees as to expected outcomes. Every patient is unique. Every patient heals differently. Our highly skilled and Board Certified Plastic Surgeon strives to give each and every patient the best possible outcome. We are here to continue providing you with the best possible level of care and hope to continue to support you in your recovery process. Sincerely, The Management Team at Lexington Plastic Surgeons
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your response but I think you have me confused with another clientIs " [redacted] " the name of the Revdex.com mediator or someone else because this is not my name? The response you provided does not pertain to meI have never visited your [redacted] location (I currently live in Brooklyn, NY and only visited your NYC location) and I never had the actual surgery (as my compliant stated, my doctor put a stop to this)So, unfortunately, your response does not address anything related to my case! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey have agreed to return my money-attached is the refund receipt Sincerely, [redacted] ***
Dear [redacted] , We appreciate you taking the time to provide feedback regarding your experience at Lexington Plastic SurgeonsIt certainly came as a great surprise to hear that you felt you encountered a lack of information, service, and care from our staff and surgeon in the *** officeOur executive team from New York City had the great pleasure of meeting you in the [redacted] location following your surgical procedureAt that time, you appeared very satisfied and expressed such satisfaction repeatedly to our teamFollowing this visit, you have received numerous follow up phone calls and in office visits from our clinical team of Nurse Practitioners and your surgeonAll surgery comes with riskThe risks are outlined in the consent forms that each patient reviews and signs with a medical professional prior to having a surgical procedureUnfortunately, there are never any guarantees as to expected outcomesEvery patient is uniqueEvery patient heals differentlyOur highly skilled and Board Certified Plastic Surgeon strives to give each and every patient the best possible outcomeWe are here to continue providing you with the best possible level of care and hope to continue to support you in your recovery processSincerely, The Management Team at Lexington Plastic Surgeons
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business provided inaccurate information and I have proof that I never received any formal mail notification that this bill was going into collections I spoke with the Manager Nicole on May **, to advise that the insurance company needs to investigate why I owe additional $98,to this business and she stated that fine I spoke with Maddy of Billing the first week of June 2017; she didn't mention that this payment was sent to collections I told Her that I will follow up with my insurance company regarding the status of my inquiry She said okay and they ended our conversation I contacted my insurance provider on June *** and was advised that the missing check was only mailed February **, and I was not aware of this payment because I never received itAnd they stated that I don't only any further payments once they receive this payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
The customer’s service date was 01/**/This customer was informed of our billing protocol prior to her service date which she agreed to by signing our "patient financial responsibility"The form acknowledges that she understood her role in regards to the billing and payment processThe
customer has ignored multiple requests from our billing department and has not followed up to any of the calls and emails requesting payment.On 05/**/2017, she was advised that she had one week to follow up with our billing department regarding the missing payment which was days past due and the customer failed to comply with the established deadlineAs her account was delinquent, it was forwarded to collectionsThe customer has the opportunity to lift the collections hold by remitting payment to the practice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have agreed to return my money-attached is the refund receipt
Sincerely,...
[redacted]
Lexington Plastic Surgeons has a policy in place that clearly states the no refund policy for booked surgical procedures for reasons other than lack of medical clearance. This was put into place because a great deal of time and attention is spent to arrange a patients surgery day. Patients are...
informed of this policy and sign a form stating they clearly understand the policy. However, we did choose to offer this patient a full refund on 10/**/2017. Please note this matter as settled.Sent on: [redacted]Sent by: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for your response but I think you have me confused with another client. Is "[redacted]" the name of the Revdex.com mediator or someone else because this is not my name? The response you provided does not pertain to me. I have never visited your [redacted] location (I currently live in Brooklyn, NY and only visited your NYC location) and I never had the actual surgery (as my compliant stated, my doctor put a stop to this). So, unfortunately, your response does not address anything related to my case!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The company reached out to me on 7/*/15, via a telephone call [redacted], spoke to me and the...
money has been put back in to my bank account. Thank you so much for your help with this issue. I am very happy that you where able to solve my issue.
Sincerely,
[redacted]
Dear [redacted], We appreciate you taking the time to provide feedback regarding your experience at Lexington Plastic Surgeons. It certainly came as a great surprise to hear that you felt you encountered a lack of information, service, and care from our staff and surgeon in the [redacted]...
office. Our executive team from New York City had the great pleasure of meeting you in the [redacted] location following your surgical procedure. At that time, you appeared very satisfied and expressed such satisfaction repeatedly to our team. Following this visit, you have received numerous follow up phone calls and in office visits from our clinical team of Nurse Practitioners and your surgeon. All surgery comes with risk. The risks are outlined in the consent forms that each patient reviews and signs with a medical professional prior to having a surgical procedure. Unfortunately, there are never any guarantees as to expected outcomes. Every patient is unique. Every patient heals differently. Our highly skilled and Board Certified Plastic Surgeon strives to give each and every patient the best possible outcome. We are here to continue providing you with the best possible level of care and hope to continue to support you in your recovery process. Sincerely, The Management Team at Lexington Plastic Surgeons