Wilkins AT&T Authorized Retailer Reviews (1)
Wilkins AT&T Authorized Retailer Rating
Description: CELLULAR TELEPHONE SERVICE & SUPPLIES
Address: 3461 William Penn Hwy, Pittsburgh, Pennsylvania, United States, 15235
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Review: Employee @ [redacted] flatly refused to help me.Desired Settlement: I have my account number. All I needed was my balance and the address to send my payment to. But the employee at the call center flatly refused to help me.
Business
Response:
[redacted],The guest [redacted] came in to change his address for where the bill should go to. When it was set up at another store they didnt add his appartment number. He said he spoke with our ###-###-#### number and they were unable to assist him on that and he needed to come into store. I was able to assist him and get the appartment number added. The complaint came to our store but says "employee @ [redacted] flatly refused to help me." I know that there are verification methods needed to change an address no matter how much information is provided via phone and thats my guess on why the customer care line wasnt able to assist him on that.If you need anything else from me, please feel free to contact me at the numbers below. (My cell I will answer anytime, the store will only be answered during work hours)[redacted]