Wilkins Laserwash Carwash

Ron called and gave verbal response, he stated: Consumer has no record of receipt showing he was at the car washWe send a free car wash to consumers who file a complaintWe mailed him a free car wash which is our company policyWe have been operating for years and everyone is always happy that we give them a free car was, if they have a problem with the wash, even without proof of problemHe got the coupon for the free wash, he cannot get money as wellIt is not our policy to give refunds and once again he has no receipt or proof of being thereWe consider this complaint resolved

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As you can see from my transcript and the business' response...they offered a refund, but only sent a voucher. The business NEVER asked for proof that I was there, but I would be happy to offer that in the form of my bank statement showing the charge. Since that seemed to be their only objection to offering a refund, they should have no issue now that I am offering them their "proof". I did not ask for a voucher, therefore I can return the voucher if they will provide a self addressed stamped envelope with the refund I asked for and was promised. Regards, *** ***

Ron called and gave verbal response, he stated: Consumer has no record of receipt showing he was at the car wash. We send a free car wash to consumers who file a complaint. We mailed him a free car wash which is our company policy. We have been operating for 15 years and everyone is always happy...

that we give them a free car was, if they have a problem with the wash, even without proof of problem. He got the coupon for the free wash, he cannot get money as well. It is not our policy to give refunds and once again he has no receipt or proof of being there. We consider this complaint resolved.